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Automotive Service Writer Jobs in Oregon (NOW HIRING)

Taylor Automotive

Service Writer/Manager/CSR

Hood River, OR · On-site

$50K - $120K/yr

Service Writer / Manager / Customer Service Representative Join Our Automotive Family -- We're ... Automotive knowledge is helpful, but character matters just as much as experience. We are looking ...

JAC Products

SERVICE WRITER

Portland, OR · On-site

The Service Writer serves as the primary liaison between customers and our diesel technicians. They are to ensure accurate documentation of repair needs, clear communication, and efficient workflow ...

REIC

Inside Sales /Service Writer

Hermiston, OR · On-site

REIC Rentals is seeking a driven, detail-oriented Inside Sales/Service Writer to join our growing team in Hermiston, OR. This hybrid role serves as the central link between customers, the service ...

REIC

Inside Sales /Service Writer

Hermiston, OR · On-site

$24 - $28/hr

REIC Rentals is seeking a driven, detail-oriented Inside Sales/Service Writer to join our growing team in Hermiston, OR. This hybrid role serves as the central link between customers, the service ...

REIC

Inside Sales /Service Writer

Hermiston, OR · On-site

$24 - $28/hr

REIC Rentals is seeking a driven, detail-oriented Inside Sales/Service Writer to join our growing team in Hermiston, OR. This hybrid role serves as the central link between customers, the service ...

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All JobsAutomotive Service Writer JobsAutomotive Service Writer Jobs in Oregon

Automotive Service Writer information

See Oregon salary details

$13

$25

$42

How much do automotive service writer jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for automotive service writer in Oregon is $25.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $30.48 per hour, depending on experience, location, and employer.

What are Automotive Service Writers?

Automotive Service Writers, also known as service advisors, act as the liaison between customers and the automotive repair shop. They are responsible for listening to customer concerns about their vehicles, communicating those concerns to mechanics, estimating repair costs, and explaining recommended services to customers. Service Writers ensure that customers receive accurate information, schedule repair appointments, and help maintain customer satisfaction throughout the repair process.

What Is an Automotive Service Writer?

As an automotive service writer, you work at a vehicle service center, and your primary responsibilities are to inspect customer vehicles, such as light trucks and cars, to determine their working condition and then calculate how much any necessary repairs would cost. Your job duties include talking to the customer to find out what needs to be repaired, conducting visual inspections of a vehicle’s engine and other systems, and writing a report of your findings to include a list of recommended services and repairs. You can also find automotive service writer jobs at government agencies and corporations that own large fleets of vehicles. Car dealerships with automotive service departments hire automotive service advisors as well.

How does an Automotive Service Writer typically collaborate with technicians and customers during the repair process?

An Automotive Service Writer acts as the communication bridge between customers and technicians. They gather detailed information about vehicle issues from customers, relay this information clearly to technicians, and keep both parties updated throughout the repair process. Service Writers also review completed work with technicians to ensure accuracy before explaining repairs and associated costs to customers, ensuring transparency and customer satisfaction. Effective collaboration requires strong interpersonal skills and the ability to manage multiple tasks in a fast-paced environment.

How much do Walmart auto service writers make?

Walmart auto service writers typically earn an average hourly wage of around $12 to $20, depending on experience and location. They often work in a retail environment with flexible schedules and may need basic automotive knowledge and customer service skills.

How to become a service writer for a dealership?

To become a service writer for a dealership, candidates typically need strong communication skills, basic automotive knowledge, and customer service experience. Many employers prefer candidates with a high school diploma or equivalent, and some may require familiarity with dealership management software. Gaining experience in automotive service or sales can improve job prospects.

What is the difference between Automotive Service Writer vs Automotive Service Advisor?

AspectAutomotive Service WriterAutomotive Service Advisor
CredentialsHigh school diploma; some certificationsHigh school diploma; certifications optional
Work EnvironmentDealerships, repair shopsDealerships, repair shops
Primary RoleWriting repair orders, communicating with customersDiagnosing vehicle issues, recommending repairs
Customer InteractionModerate; explains repairsHigh; discusses diagnostics and solutions

Automotive Service Writer and Automotive Service Advisor roles often overlap, focusing on customer communication and repair documentation. While both require strong communication skills and familiarity with automotive repairs, Service Writers primarily handle paperwork and customer service, whereas Service Advisors diagnose issues and recommend repairs. Understanding these distinctions helps in choosing the right career path or job search focus.

What does an automotive service writer do?

An automotive service writer acts as a liaison between customers and the service department, documenting vehicle issues, explaining repair options, and preparing work orders. They often use dealership management software and need good communication skills to ensure customer satisfaction and accurate service delivery.

How much do car writers make?

Automotive service writers typically earn between $30,000 and $60,000 annually, with the average around $45,000. Earnings can vary based on experience, location, and the dealership or repair shop size, and often include commissions or bonuses for upselling services.

What are the key skills and qualifications needed to thrive as an Automotive Service Writer, and why are they important?

To thrive as an Automotive Service Writer, you need a solid understanding of automotive systems, strong customer service skills, and often a high school diploma or equivalent. Familiarity with shop management software, estimating tools, and basic computer systems is typically required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and collaborate effectively with technicians. These skills ensure smooth workflow, accurate service documentation, and high customer satisfaction in a fast-paced automotive environment.
More about Automotive Service Writer jobs
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What job categories do people searching Automotive Service Writer jobs in Oregon look for? The top searched job categories for Automotive Service Writer jobs in Oregon are:
What cities in Oregon are hiring for Automotive Service Writer jobs? Cities in Oregon with the most Automotive Service Writer job openings:
What are popular job titles related to Automotive Service Writer jobs in OR? For Automotive Service Writer jobs in OR, the most frequently searched job titles are:
Automotive Service Writer jobs near you
Infographic showing various Automotive Service Writer job openings in Oregon as of July 2026, with employment types broken down into 89% Full Time, 9% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $53,090 per year, or $25.5 per hour.

Service Writer/Manager/CSR

Taylor Automotive

Hood River, OR • On-site

$50K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Service Writer / Manager / Customer Service Representative

Join Our Automotive Family — We’re Always Looking for the Right People

Taylor Automotive is looking for the right person to help lead the customer experience, support our technicians, and keep the daily flow of the shop organized, honest, and professional.
Automotive knowledge is helpful, but character matters just as much as experience. We are looking for someone with integrity, humility, accountability, strong communication skills, emotional steadiness, and a genuine desire to help people.
We may not have an immediate opening at the time you apply, and we may not reach out right away. But when the right person comes along, we pay attention. If you value honesty, craftsmanship, respect, customer trust, and a healthy work-life balance, we would love to hear from you.
About Taylor Automotive

Taylor Automotive is a small, busy, independent repair shop in Hood River, Oregon. We primarily service American and Japanese vehicles, and we have built our reputation on quality work, honest communication, and treating people well.
We are not a high-pressure, corner-cutting shop. We believe in repairing vehicles correctly, communicating clearly, supporting each other, and building long-term trust with our customers and our team.

About the Position

This role is a key connection point between customers, technicians, parts suppliers, and management.
Depending on experience and fit, this position may include service writing, customer service, scheduling, estimating, parts coordination, workflow management, customer communication, and general front-office support.
The right person does not need to know everything on day one. But they do need to be organized, dependable, calm under pressure, honest with customers, respectful with coworkers, and willing to learn.

Who Fits Here:
The right person for Taylor Automotive is someone who:
  • Communicates clearly and respectfully.
  • Enjoys helping customers.
  • Stays calm when things get busy.
  • Tells the truth, even when it is uncomfortable.
  • Owns mistakes and learns from them.
  • Can stay organized while managing multiple priorities.
  • Supports technicians without creating unnecessary pressure.
  • Treats customers and coworkers with respect.
  • Pays attention to details.
  • Wants to keep learning and improving.
  • Understands that character matters as much as capability.

You do not have to know everything. Nobody does. But you do need to care, be honest, be dependable, and want to get better.
What Sets Us Apart:
Customers Are Friends:
  • We do not see customers as transactions. We build lasting relationships and take pride in helping people make good decisions about their vehicles with honesty and respect.
Work-Life Balance:
  • We believe people do better work when they have a life outside of work. We offer paid vacation, holidays off, no weekends, and no nights.
Health and Wellness Benefits:
  • We offer health, dental, and vision insurance options, along with a free monthly massage to help keep our team feeling their best.
Long-Term Support:
  • We want Taylor Automotive to be a place where the right people can build a stable future. We offer a Simple IRA with company match to help support long-term financial wellness.
Respectful Team Culture:
  • We value open communication, teamwork, humility, and mutual respect. Your input matters here.
Doing the Right Thing:
  • Integrity matters more than short-term profit. We do not sell work that is not needed, we do not mislead customers, and we do not use pressure-based sales tactics. We believe customers should understand what their vehicle needs, why it matters, and what can wait.

Responsibilities May Include:
  • Greeting customers and building strong relationships.
  • Answering phones and responding to customer questions.
  • Scheduling appointments.
  • Gathering accurate customer concerns and vehicle information.
  • Writing repair orders clearly.
  • Communicating with technicians about inspections, diagnostics, and repair status.
  • Building estimates based on technician findings.
  • Prioritizing recommendations honestly and clearly.
  • Ordering and coordinating parts.
  • Updating customers throughout the day.
  • Explaining estimates and repair recommendations.
  • Documenting approvals and declined work.
  • Helping manage daily workflow.
  • Supporting a clean, organized, professional front office.
  • Protecting customer trust through clear and honest communication.

Experience We Value
We are interested in people with experience in automotive service writing, customer service, office management, parts, estimating, repair shop workflow, or related fields.
Automotive experience is valuable, but we are not only looking for someone with the longest resume. A person who is honest, organized, teachable, emotionally steady, and good with people can be a better long-term fit than someone with more experience but the wrong mindset.
Skills That Matter:
  • Strong customer service skills.
  • Clear verbal and written communication.
  • Organization and follow-through.
  • Ability to prioritize.
  • Basic computer skills.
  • Professional phone presence.
  • Calm problem-solving.
  • Attention to detail.
  • Team-first attitude.
  • Willingness to learn automotive systems, shop procedures, and estimating processes.

Why Join Taylor Automotive?
  • Competitive compensation.
  • Performance-based bonus opportunities.
  • Simple IRA with company match.
  • Paid training and ongoing skill development.
  • Health insurance options.
  • Dental and vision insurance options.
  • Employee discounts.
  • Professional development assistance.
  • Supportive, friendly work environment.
  • Monday through Friday schedule.
  • No nights.
  • No weekends.
  • Holidays off.
  • A shop culture built around integrity, craftsmanship, and respect.

Position Details:
Job Type: Full-time
Pay: Variable, Dependant on experience, skill, and position
Expected Hours: 40 per week

Schedule:
  • Day shift.
  • Monday to Friday.
  • No nights.
  • No weekends.
  • Holidays off.
  • Overtime may be available when appropriate.

How to Apply
If Taylor Automotive sounds like the kind of place where you could do your best work, please submit your resume and a brief cover letter explaining your experience, your values, and why you think you would be a strong fit for our team.
Because we are always looking for the right people, we may keep strong applications on file even when we are not actively filling an immediate position. If your experience, character, and values line up with what we are looking for, we may reach out when the timing is right.
At Taylor Automotive, we believe exceptional people create exceptional results. If you take pride in honest communication, personal accountability, customer care, and treating people well, we would be glad to hear from you.