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Automotive Service Writer Jobs in Oregon (NOW HIRING)

Jackson Automotive Group

Service Writer

Albany, OR · On-site

$4.0K - $8.0K/mo

Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between ...

Jackson Automotive Group

Service Writer

Albany, OR · On-site

Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between ...

Jackson Automotive Group

Service Writer

Albany, OR · On-site

Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between ...

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All JobsAutomotive Service Writer JobsAutomotive Service Writer Jobs in Oregon

Automotive Service Writer information

See Oregon salary details

$13

$25

$42

How much do automotive service writer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for automotive service writer in Oregon is $25.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $30.48 per hour, depending on experience, location, and employer.

What is an automotive service writer?

As an automotive service writer, you work at a vehicle service center, and your primary responsibilities are to inspect customer vehicles, such as light trucks and cars, to determine their working condition and then calculate how much any necessary repairs would cost. Your job duties include talking to the customer to find out what needs to be repaired, conducting visual inspections of a vehicle’s engine and other systems, and writing a report of your findings to include a list of recommended services and repairs. You can also find automotive service writer jobs at government agencies and corporations that own large fleets of vehicles. Car dealerships with automotive service departments hire automotive service advisors as well.

How does an automotive service writer typically collaborate with technicians and customers during the repair process?

An Automotive Service Writer acts as the communication bridge between customers and technicians. They gather detailed information about vehicle issues from customers, relay this information clearly to technicians, and keep both parties updated throughout the repair process. Service Writers also review completed work with technicians to ensure accuracy before explaining repairs and associated costs to customers, ensuring transparency and customer satisfaction. Effective collaboration requires strong interpersonal skills and the ability to manage multiple tasks in a fast-paced environment.

What are the key skills and qualifications needed to thrive as an automotive service writer, and why are they important?

To thrive as an Automotive Service Writer, you need a solid understanding of automotive systems, strong customer service skills, and often a high school diploma or equivalent. Familiarity with shop management software, estimating tools, and basic computer systems is typically required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and collaborate effectively with technicians. These skills ensure smooth workflow, accurate service documentation, and high customer satisfaction in a fast-paced automotive environment.

What is the difference between Automotive Service Writer vs Automotive Service Advisor?

AspectAutomotive Service WriterAutomotive Service Advisor
CredentialsHigh school diploma; some certificationsHigh school diploma; certifications optional
Work EnvironmentDealerships, repair shopsDealerships, repair shops
Primary RoleWriting repair orders, communicating with customersDiagnosing vehicle issues, recommending repairs
Customer InteractionModerate; explains repairsHigh; discusses diagnostics and solutions

Automotive Service Writer and Automotive Service Advisor roles often overlap, focusing on customer communication and repair documentation. While both require strong communication skills and familiarity with automotive repairs, Service Writers primarily handle paperwork and customer service, whereas Service Advisors diagnose issues and recommend repairs. Understanding these distinctions helps in choosing the right career path or job search focus.

How do automotive service writers get paid?

Automotive service writers typically earn a combination of base salary and commissions or bonuses based on sales and service department performance. They may also receive benefits such as health insurance and paid time off, and their compensation can vary depending on experience, location, and dealership policies.
More about Automotive Service Writer jobs

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Automotive Service Writer jobs near you
Infographic showing various Automotive Service Writer job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,090 per year, or $25.5 per hour.

Automotive Service Writer

Freeman Motor Company

Salem, OR • On-site

Other

Posted 4 days ago

Job description

Company Description Freeman Motor Company, established in 1990, specializes in exceptional quality, well-maintained pre-owned European automobiles for customers in the Pacific Northwest and beyond. With a hand-picked inventory of over 100 vehicles housed in a 10,000 sq/ft indoor showroom, the company emphasizes comfort, protection, and presentation. Freeman Motor Company is known for a fun, friendly, and low-pressure sales environment with a straightforward approach to buying. The company offers flexible financing options, reliable extended warranties, and thorough inspections by factory-trained technicians. Team members are part of a culture focused on unmatched quality, professional service, and long-term customer relationships.

Role Description The Automotive Service Writer at Freeman Motor Company is a full-time, on-site role based in Salem, OR. This role is responsible for serving as the primary point of contact between customers and the service department, creating repair orders, explaining recommended services, and setting clear expectations for timing and costs. Day-to-day tasks include greeting customers in person and by phone, scheduling service appointments, accurately documenting vehicle concerns, and coordinating with technicians to ensure efficient workflows. The Service Writer also reviews inspection results, communicates updates and approvals to customers, prepares invoices, and ensures a smooth, transparent service experience from drop-off to pick-up. This position supports a high level of customer satisfaction by maintaining detailed records, using dealership software, and promoting recommended maintenance in line with company standards.

Qualifications

  • Candidates should possess strong Customer Service and Customer Satisfaction skills, with a focus on building trust and long-term relationships.
  • Candidates should possess effective Communication and Phone Etiquette skills for clear, professional interactions with customers and team members.
  • Candidates should possess solid Computer Literacy skills, including comfort with service management software, email, and basic office applications.
  • Experience in automotive service writing, dealership or repair shop operations, or a related customer-facing automotive role is beneficial.
  • Knowledge of basic automotive systems and maintenance schedules, with the ability to explain technical information in everyday language, is preferred.
  • Strong organizational abilities, attention to detail, and the capacity to manage multiple work orders and priorities simultaneously are important.
  • High school diploma or equivalent required; additional technical or automotive coursework or certifications are a plus.
  • Ability to work on-site in Salem, OR, in a fast-paced environment while maintaining a professional and inclusive attitude with customers and colleagues.

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