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Phone Operator Jobs (NOW HIRING)

Gattis Pizza

Phone Operator/Cashier

Round Rock, TX · On-site

$14/hr

Some of the positions in this category are: * answering phones * cash handling * customer interaction Our cashiers and phone operators need to be able to interact with our guests and provide positive ...

Cumulus Media

Phone Screener/Board Operator

Houston, TX · On-site

$15.50 - $19.25/hr

Part-Time Phone Screener/Board Operator for The Roula Show CUMULUS MEDIA |KRBE 104.1 Houston, Texas is offering a great opportunity as a Part-Time Phone Screener/Board Operator for The Roula show ...

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Phone Operator information

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$9

$17

$25

How much do phone operator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

How to become a phone operator?

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are the key skills and qualifications needed to thrive as a phone operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

How much do phone operators make in the US?

In the US, phone operators typically earn a median hourly wage of around $15 to $20, with annual salaries ranging from approximately $30,000 to $40,000. Wages can vary based on experience, location, and the specific employer, and some roles may require customer service skills and familiarity with communication systems.
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For Phone Operator jobs, the most frequently searched job titles are:

Phone Operator jobs near you
Infographic showing various Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Phone Operator/Cashier

Gattis Pizza

Round Rock, TX • On-site

$14/hr

Full-time

Re-posted 2 days ago

Mr Gatti's Pizza rating

4.9

Company rating: 4.9 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

15th of 20 rated casual dining restaurants

Job description


STARTING PAY: $14 per Hour

Gatti’s Pizza is looking for reliable people who love to work and provide quality results.

Our Team Members are the heart of our business. We are a pizza joint, and without them, we wouldn’t have any food to sell or the cleanliness every guest looks for in a restaurant.

Some of the positions in this category are:

  • answering phones
  • cash handling
  • customer interaction

Our cashiers and phone operators need to be able to interact with our guests and provide positive interaction.

Without Team Members that care about quality, we wouldn’t have the “Best Pizza in Town.”

What Mr Gatti's Pizza employees say

Pay

Benefits

Hours and flexibility

Workplace

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