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Phone Operator Jobs (NOW HIRING)

OPTiM

Phone Operator - Savannah, GA

Savannah, GA

$15.25 - $18.75/hr

OPTIM ORTHOPEDICS is seeking a full time Phone Operator for the Savannah, GA location. Primary Duties: Promptly answer all incoming calls within 3 rings in a professional and efficient manner. Using ...

Optim

Phone Operator - Savannah, GA

Savannah, GA · On-site

$15.25 - $18.75/hr

OPTIM ORTHOPEDICS is seeking a full time Phone Operator for the Savannah, GA location. Primary Duties: Promptly answer all incoming calls within 3 rings in a professional and efficient manner. Using ...

Gattis Pizza

Cashier/Phone Operator

Round Rock, TX

$14/hr

Our Phone Operator Team Members are the heart of our business. We are a pizza joint, and without them, we wouldn't have any food to sell or the cleanliness every guest looks for in a restaurant. Some ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

As a Scheduler, you will use a multi-line phone system and our scheduling software to greet and ... Will fill-in as an Operator if the Operator line is full. * All HealthLinc staff is committed to ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN

As a Scheduler, you will use a multi-line phone system and our scheduling software to greet and ... Will fill-in as an Operator if the Operator line is full. * All HealthLinc staff is committed to ...

Gattis Pizza

Phone Operator/Cashier

Round Rock, TX

$14/hr

Some of the positions in this category are: * answering phones * cash handling * customer interaction Our cashiers and phone operators need to be able to interact with our guests and provide positive ...

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How much do phone operator jobs pay per hour?

As of May 30, 2026, the average hourly pay for phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

How to Become a Phone Operator?

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are the key skills and qualifications needed to thrive as a Phone Operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What are phone operators?

Phone operators are professionals responsible for managing incoming and outgoing telephone calls for an organization. They typically answer calls, direct callers to the appropriate department or person, provide information, and occasionally handle basic customer service requests. In some settings, phone operators may also manage paging systems, schedule appointments, or perform clerical tasks. Their role is crucial for ensuring smooth communication within a business or service environment. Good communication skills, patience, and professionalism are key qualities for this job.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

More about Phone Operator jobs
What cities are hiring for Phone Operator jobs? Cities with the most Phone Operator job openings:
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What are popular job titles related to Phone Operator jobs? For Phone Operator jobs, the most frequently searched job titles are:
Phone Operator jobs near you
Infographic showing various Phone Operator job openings in the United States as of May 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.
Medical Phone Operator

Medical Phone Operator

Riverhills Neuroscience

Cincinnati, OH • On-site

$17 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

About Us:
For over two decades, Riverhills Neuroscience has been a pioneer in delivering exceptional neuroscience care. Our commitment to excellence extends across diagnosis, education, and treatment for those facing nervous system diseases and injuries.
Position: Medical Phone Operator
Schedule: 8:30am-5pm; Monday-Friday, No Weekends and No Holidays, No Nights
Location: Norwood, OH; Hybrid option after training.
Key Benefits for Full-Time Employees:
  • Competitive pay based on experience
  • 401k with Profit Sharing and 4% Company Match
  • Comprehensive Medical, Dental, and Vision insurance
  • Long-Term and Short-Term Disability Insurance
  • Company Paid Life Insurance
  • Paid Holidays
  • Over three weeks of Paid Time Off
  • Continuing Education Reimbursement
  • Uniform Allowance
  • Free Parking

Responsibilities:
The Phone Operator is responsible for helping patients, hospitals, physician offices, and pharmacy's by promptly and professionally answering incoming calls, answers appropriate questions, and/or transferring to the appropriate party. Your responsibilities include:
  • Manages large volume of inbound calls in a timely manner.
  • Manages inbound/outbound correspondence (emails, faxes, etc)
  • Makes connections with patients, hospitals, and referring physicians
  • Provides exceptional customer service over the phone
  • Help patients and other callers by triaging, or routing calls to the appropriate party, or by escalating concerns as appropriate.
  • Performs other clerical duties as needed.
    • Faxing office notes and results.
  • Liaison between hospitals and our physicians.

Background and Experience:
  • Healthcare experience preferred

Job Qualifications:
  • Strong written and verbal skill communication skills; ability to share information clearly and professionally.
  • Proficiency in Microsoft Office Products, specifically Teams and Outlook.
  • Experience working in an EHR system.
  • Ability to work independently and as part of a team.
  • Demonstrates sound judgement, maturity, and professionalism.
  • Comfortable dealing with diverse patient population including those with complex needs.
  • Strong multitasking skills and attention to detail in a fast paced environment.

If you are passionate about medical care and want to be part of a world-class healthcare team, please apply today. We look forward to welcoming dedicated professionals to contribute to the growth of our practice.
Equal Opportunity/Drug-Free Workplace:
Riverhills Neuroscience is an equal opportunity employer and maintains a drug-free workplace.
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