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Remote Phone Operator Jobs (NOW HIRING)

Unio Health Partners

Medical Phone Operator

$15 - $23/hr

Medical Phone Operator COMPANY DESCRIPTION Unio Health Partners (UHP) is a highly differentiated ... This is a remote position, and worker location must be within Unio Health Partners authorized ...

Defy Medical

Sales Phone Operator

Tampa, FL · Remote

The Sales Phone Operator role is responsible for being that first line of representation for sales and our company. You will work closely with our Sales, Renewal, and Intake team, to ensure calls are ...

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How much do remote phone operator jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for remote phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What are remote phone operators?

Remote phone operators are professionals who handle phone calls for businesses or organizations from a remote location, often working from home. Their responsibilities typically include answering customer inquiries, providing information, processing orders, or offering technical support. This role requires good communication skills, a quiet workspace, and usually a reliable internet connection. Remote phone operators may work for call centers, customer service departments, or third-party service providers. The job offers flexibility and is popular for those seeking work-from-home opportunities.

How do remote phone operators typically manage communication and collaboration with their team while working from home?

Remote phone operators often rely on digital communication tools such as instant messaging, video calls, and collaborative platforms to stay connected with their supervisors and colleagues. Regular team meetings and ongoing chat channels help ensure they are supported, informed about updates, and able to resolve issues quickly. Successful operators proactively communicate any challenges and share feedback, which strengthens team cohesion and helps maintain service quality, even when working independently from home.

What is the difference between Remote Phone Operator vs Customer Service Representative?

AspectRemote Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or remote officesHome-based, call centers, or retail settings
Industry UsageTelecommunications, customer support, tech supportRetail, banking, tech, healthcare
Job FocusHandling inbound/outbound calls, basic info, appointment settingAssisting customers, resolving issues, product info

Remote Phone Operators and Customer Service Representatives often share similar credentials and work environments. However, Remote Phone Operators typically focus on handling calls for specific services like tech support or telecommunication, while Customer Service Representatives may work across various industries assisting with product or service inquiries. Both roles are essential for customer engagement and often require strong communication skills.

What are the key skills and qualifications needed to thrive as a Remote Phone Operator, and why are they important?

To thrive as a Remote Phone Operator, you need excellent verbal communication skills, strong listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and general computer proficiency is typically required. Outstanding customer service, patience, and the ability to multitask help individuals excel in this role. These skills and qualities are crucial for effectively managing customer inquiries, ensuring satisfaction, and maintaining professionalism in a remote environment.
More about Remote Phone Operator jobs
What cities are hiring for Remote Phone Operator jobs? Cities with the most Remote Phone Operator job openings:
What are the most commonly searched types of Phone Operator jobs? The most popular types of Phone Operator jobs are:
What states have the most Remote Phone Operator jobs? States with the most job openings for Remote Phone Operator jobs include:
What job categories do people searching Remote Phone Operator jobs look for? The top searched job categories for Remote Phone Operator jobs are:
Remote Phone Operator jobs near you
Infographic showing various Remote Phone Operator job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Medical Phone Operator

Unio Health Partners

Remote

$15 - $23/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Medical Phone Operator
COMPANY DESCRIPTION
Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western United States. UHP partners with leading physician practices, creating a cohesive, quality-oriented clinical culture and facilitating best practice sharing across the platform. Our affiliated practices gain access to a broader suite of services, providing a meaningful benefit to both physicians and patients. UHP's best-in-class clinical program covers three sub-specialties (urology, gastroenterology, and radiation oncology) and offers numerous ancillary services, including pathology lab, in-office dispensing, and chronic care management. We are led by a highly accomplished management team and provide a full suite of management services to its affiliated practices. UHP is currently affiliated with 154 providers consisting of 110 physicians and 44 advanced practice providers operating out of 50 locations across Southern, Central, and Northern California.
POSITION SUMMARY:
The Phone Operator is responsible for managing high volumes of inbound calls and providing exceptional customer service to patients, providers, and internal departments. This role plays a critical part in ensuring effective communication across the clinic, supporting scheduling functions, routing calls accurately, and maintaining professionalism at all times.
This is a remote position, and worker location must be within Unio Health Partners authorized states: AR, AZ, CA, CO, CT, FL, ID, IL, IA, MI, NV, NM, OR, SC, TX, VA, WA and WI
What you will be doing
  • Handle high-volume inbound calls (80+ calls daily) from patients seeking appointment scheduling, insurance information, and general assistance.
  • Accurately enter and update patient demographics and insurance information in EHR systems while on live calls.
  • Demonstrate working knowledge of referral and authorization processes, including confirming approval status, identifying missing requirements, and escalating issues as needed.
  • Verify eligibility, referrals, and authorizations by navigating third-party insurance portals to ensure required approvals prior to scheduling.
  • Document all patient interactions thoroughly and accurately to support continuity of care and compliance.
  • Proven remote call center experience, with the ability to remain focused, productive, and accountable in a virtual environment.
  • Strong ability to work independently while meeting call volume, quality, and productivity expectations.
  • Excellent customer service and communication skills, especially in fast-paced, high-call-volume settings.
  • Ability to multitask efficiently, managing calls, EHR documentation, and insurance portals simultaneously.

What you will bring to the team
  • High School diploma or equivalent required.
  • Minimum of 2 years of experience in a medical office, healthcare call center, or patient access role.
  • Ability to work independently with minimal supervision.
  • Bilingual in English and Spanish (required).
  • Experience in a healthcare call center or medical office setting.
  • Experience supporting referrals, authorizations, and insurance verification in a call center environment.
  • Strong familiarity with EHR systems and third-party insurance websites.

What we can offer you
  • Competitive Salary and Health Benefits (Medical, Dental, Vision) 
  • Generous time off (start accruing on your first day - no waiting period)
  • Paid Holidays
  • 401(K)
  • Company Discount
  • Collaborative work environment - we want our employees to have a say in how we run our office.
  • Employee Recognition
This rate will increase to $23 an hour on July 1, 2026, in accordance with California's Health Care Worker Minimum Wage schedule. *This applies to California hires only*

Compensation is depending on a number of factors including a candidate’s qualifications, skills, competencies, or experience that may fall outside of the range shown
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