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Internship Phone Operator Jobs (NOW HIRING)

Concord Hospitality

Phone Operator

Durham, NC · On-site

$14.75 - $18.25/hr

As a Phone Operator at Concord Hospitality, you will be the voice of the hotel, providing courteous ... interns to executive leaders. Our "Associate First" culture supports and inspires personal ...

Concord Hospitality

Phone Operator

Durham, NC · On-site

$14.75 - $18.25/hr

Description As a Phone Operator at Concord Hospitality, you will be the voice of the hotel ... interns to executive leaders. Our "Associate First" culture supports and inspires personal ...

iHeartMedia

Elvis Duran Morning Show Intern

New York, NY

$16.50 - $22/hr

We are looking for summer interns with focus in the following areas: audio producer, phone-operator, social media, and video production. What You'll Do: AUDIO PRODUCER INTERNSHIP RESPONSIBILITIES:

Kids in the Game

Marketing Internship

New York, NY

$16.50 - $22/hr

Engage with prospective customers and partners via phone calls, emails and scheduled events ... Is resourceful and comfortable operating autonomously, but won't hesitate to ask questions when ...

New

Kids in the Game

Marketing Internship

New York, NY · On-site

$16.50 - $22/hr

Engage with prospective customers and partners via phone calls, emails and scheduled events ... Is resourceful and comfortable operating autonomously, but won't hesitate to ask questions when ...

New

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Internship Phone Operator information

What are Internship Phone Operators?

Internship Phone Operators are individuals, typically students or recent graduates, who work temporarily in organizations to handle incoming and outgoing phone calls. Their main responsibilities include answering inquiries, directing calls to appropriate departments, taking messages, and providing basic information about the company. This role helps interns develop communication, organizational, and customer service skills, and offers exposure to professional work environments. Internship Phone Operators often receive training to use phone systems and manage sensitive information appropriately.

What are the key skills and qualifications needed to thrive as an Internship Phone Operator, and why are they important?

To thrive as an Internship Phone Operator, you need strong verbal communication skills, a professional phone manner, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, call logging software, and office productivity tools is typically required. Active listening, patience, and a customer-focused attitude are valuable soft skills that set candidates apart. These skills and qualities are crucial for providing excellent service, handling inquiries efficiently, and maintaining a positive organizational image.

What are some common challenges faced by Internship Phone Operators, and how can they be managed effectively?

Internship Phone Operators often encounter challenges such as handling high call volumes, managing difficult or upset callers, and multitasking between calls and administrative tasks. To manage these effectively, it's important to develop strong communication skills, remain calm under pressure, and follow established call-handling protocols. Most teams provide training and support, and interns are encouraged to ask for guidance from supervisors or experienced colleagues when faced with unfamiliar situations.

What is the difference between Internship Phone Operator vs Customer Service Representative?

AspectInternship Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; internship experienceHigh school diploma or higher; relevant certifications optional
Work EnvironmentCall centers, office settings, temporary rolesCall centers, retail, office settings, permanent roles
Industry UsageCommon in telecommunications, hospitality, healthcareWidespread across various industries including retail, tech, finance
Search & ComparisonOften searched by students or entry-level job seekersMore general, broader search for customer support roles

Internship Phone Operators typically focus on temporary, entry-level call handling during internships, often requiring minimal experience. Customer Service Representatives usually hold permanent roles with broader responsibilities across industries. Both roles involve communication skills but differ mainly in employment status and experience level.

More about Internship Phone Operator jobs
What cities are hiring for Internship Phone Operator jobs? Cities with the most Internship Phone Operator job openings:
What are the most commonly searched types of Phone Operator jobs? The most popular types of Phone Operator jobs are:
What states have the most Internship Phone Operator jobs? States with the most job openings for Internship Phone Operator jobs include:
What job categories do people searching Internship Phone Operator jobs look for? The top searched job categories for Internship Phone Operator jobs are:
Internship Phone Operator jobs near you
Infographic showing various Internship Phone Operator job openings in the United States as of July 2026, with employment types broken down into 3% Internship, 73% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Phone Operator

Concord Hospitality

Durham, NC • On-site

$14.75 - $18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Concord Hospitality rating

7.2

Company rating: 7.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

20th of 108 rated hotels

Job description

As a Phone Operator at Concord Hospitality, you will be the voice of the hotel, providing courteous and professional service to guests while supporting front office operations. Your role ensures smooth communication, accurate information, and exceptional guest experiences.
Responsibilities:
• Maintain complete knowledge of hotel amenities, layout, local attractions, and transportation options.
• Provide accurate directions and information regarding the immediate and metro area.
• Read logbooks and memos daily; stay updated on in-house groups and functions.
• Follow security procedures regarding room keys and related systems.
• Assist with reservations, pre-registration, and blocking of rooms when necessary.
• Handle guest check-ins and check-outs courteously and professionally.
• Promote guest-related programs such as Marriott Rewards and comment cards.
• Maintain neatness and order in the work area; balance cashiering transactions consistently.
• Handle multiple tasks during peak times and use slow periods efficiently (stocking, cleaning, etc.).
• Record and resolve guest complaints in the Guest Response Program with timely follow-up.
• Take and process room service orders accurately; use sales dialogue to promote menu items.
• Operate the Room Service POS system and understand payment procedures.
• Prepare and manage wake-up call requests; ensure accuracy and proper handling.
• Handle mail, messages, and TTY/TDD calls per outlined procedures.
• Attend scheduled department meetings and complete Service Excellence training.
Qualifications:
• Prior hospitality or front office experience preferred.
• Strong communication and customer service skills.
• Ability to multitask and remain calm during high-volume periods.
• Knowledge of hotel reservations, credit policies, and emergency procedures.
• Familiarity with culinary terminology and beverage service standards a plus.
• Flexible schedule availability, including nights, weekends, and holidays.
Benefits (Full-Time Associates Only):
• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities
Why Join Concord?
Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond.
We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer:
"We Are Concord!"
We support diversity and inclusion through our mission to be a Great Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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