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Phone Specialist Jobs (NOW HIRING)

Midland Credit Management, Inc.

CSS Phone Specialist

Troy, MI · On-site

$16 - $21.25/hr

The CSS Phone Specialist is responsible for handling incoming calls and must be able to effectively address complex and escalated consumer concerns. The CSS Phone Specialist must actively listen ...

Midland Credit Management

CSS Phone Specialist

Troy, MI · On-site

$16 - $21.25/hr

The CSS Phone Specialist is responsible for handling incoming calls and must be able to effectively address complex and escalated consumer concerns. The CSS Phone Specialist must actively listen ...

Encore Capital Group

CSS Phone Specialist

Troy, MI · On-site

$16 - $21/hr

CSS Phone Specialist Applicants must have current authorization to work in the United States on a full-time basis. The CSS Phone Specialist is responsible for handling incoming calls and must be able ...

Midland Credit Management Inc

CSS Phone Specialist

Troy, MI · On-site

$16 - $21/hr

The CSS Phone Specialist is responsible for handling incoming calls and must be able to effectively address complex and escalated consumer concerns. The CSS Phone Specialist must actively listen ...

Domino's

Phone Specialist

Sterlington, LA · On-site

If you have an idea, something to help the community bring your idea to the table & we will look over it>> Phone Specialist TM will have the responsibility of the front of the store. Primary is ...

Midland Credit Management

CSS Phone Specialist

Troy, MI · On-site

$16 - $21.25/hr

The CSS Phone Specialist is responsible for handling incoming calls and must be able to effectively address complex and escalated consumer concerns. The CSS Phone Specialist must actively listen ...

Midland Credit Management, Inc.

CSS Phone Specialist

Troy, MI · On-site

$16 - $21.25/hr

The CSS Phone Specialist is responsible for handling incoming calls and must be able to effectively address complex and escalated consumer concerns. The CSS Phone Specialist must actively listen ...

Domino's Pizza

Phone Specialist

Sterlington, LA · On-site

If you have an idea, something to help the community bring your idea to the table & we will look over it>> Phone Specialist TM will have the responsibility of the front of the store. Primary is ...

Omnibus Express

Phone Specialist

Houston, TX · On-site

* Sell and issue boarding tickets to passengers * Answer incoming telephone calls from the general public and provide information * Describe bus layout and seating locations * Respond to customer ...

Domino's Franchise

Phone Order Specialist

West Monroe, LA · On-site

$18.75 - $25/hr

Phone Specialist TM will have the responsibility of the front of the store. Primary is taking orders. Over the phone, lobby & drive thru window. TM will be trained in detailed to work the order ...

Domino's Franchise

Phone Order Specialist

Monroe, LA · On-site

$18.75 - $25/hr

Phone Specialist TM will have the responsibility of the front of the store. Primary is taking orders. Over the phone, lobby & drive thru window. TM will be trained in detailed to work the order ...

Domino's Franchise

Phone & Order Specialist

West Monroe, LA · On-site

$18.75 - $25/hr

Phone & Order Specialist Part-time Job Category: Store Customer Service Rep Jah Favorite Pizza is a company of several key principles: family, opportunity, and community. Our goal and focus here is ...

Domino's Franchise

Phone & Order Specialist

Monroe, LA · On-site

$18.75 - $25/hr

Phone & Order Specialist Part-time Job Category: Store Customer Service Rep Company Description Jah Favorite Pizza is a company of several key principles: family, opportunity, and community. Our goal ...

Domino's

Phone & Order Specialist

Monroe, LA · On-site

$18.75 - $25/hr

If you have an idea, something to help the community bring your idea to the table & we will look over it>> Phone Specialist TM will have the responsibility of the front of the store. Primary is ...

Domino's Pizza

Phone & Order Specialist

Monroe, LA · On-site

$18.75 - $25/hr

If you have an idea, something to help the community bring your idea to the table & we will look over it>> Phone Specialist TM will have the responsibility of the front of the store. Primary is ...

Domino's Franchise

Phone & Order Specialist

Monroe, LA · On-site

$18.75 - $25/hr

If you have an idea, something to help the community bring your idea to the table & we will look over it>> Phone Specialist TM will have the responsibility of the front of the store. Primary is ...

Domino's

Phone & Order Specialist

Monroe, LA · On-site

$18.75 - $25/hr

If you have an idea, something to help the community bring your idea to the table & we will look over it>> Phone Specialist TM will have the responsibility of the front of the store. Primary is ...

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Phone Specialist information

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$13

$30

$46

How much do phone specialist jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for phone specialist in the United States is $30.37, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $33.65 per hour, depending on experience, location, and employer.

What is a phone specialist?

Phone Specialists are professionals who handle incoming and outgoing calls for a company or organization. Their main responsibilities include providing customer service, answering questions, resolving issues, and sometimes making sales or following up on inquiries. They are skilled in communication, problem-solving, and often use specialized software to manage calls and customer information. Phone Specialists play a crucial role in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a phone specialist, and why are they important?

To thrive as a Phone Specialist, you need excellent verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is often required. Strong active listening, patience, and a customer-focused attitude are standout soft skills in this position. These competencies ensure effective customer interactions, rapid issue resolution, and contribute to overall customer satisfaction and retention.

What are some common challenges phone specialists face when handling high call volumes, and how can they effectively manage these situations?

Phone Specialists often encounter periods of high call volumes, which can lead to increased stress and the risk of burnout. To manage this, it's important to stay organized, use call-handling scripts efficiently, and maintain a calm and professional demeanor. Many organizations provide training on time management and de-escalation techniques, as well as digital tools to help prioritize and track calls. Collaborating closely with team members and supervisors can also help distribute workloads and ensure a supportive environment, enabling Phone Specialists to deliver consistent, high-quality service even during busy times.

What is the difference between Phone Specialist vs Customer Service Representative?

AspectPhone SpecialistCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, office settings
Industry UsageTelecommunications, tech support, salesRetail, banking, healthcare, general support
Common Search IntentTechnical support, product inquiriesOrder processing, issue resolution

While both roles involve communication via phone, a Phone Specialist typically focuses on technical support or product-specific inquiries, requiring specialized knowledge. A Customer Service Representative handles a broader range of customer issues, including billing, orders, and general questions. Both roles require strong communication skills and often share similar work environments, but their primary responsibilities differ based on industry and specialization.

What states have the most Phone Specialist jobs?

States with the most job openings for Phone Specialist jobs include:

What are popular job titles related to Phone Specialist jobs?

For Phone Specialist jobs, the most frequently searched job titles are:

Phone Specialist jobs near you
Infographic showing various Phone Specialist job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,167 per year, or $30.4 per hour.

CSS Phone Specialist

Troy, MI • On-site

Midland Credit Management, Inc.
1 - 5K employees
Learn more about Midland Credit Management, Inc.external

$16 - $21.25/hr

Full-time

Medical, PTO

Posted 27 days ago

Midland Credit Management rating

8.9

Company rating: 8.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Applicants must have current authorization to work in the United States on a full-time basis.
The CSS Phone Specialist is responsible for handling incoming calls and must be able to effectively address complex and escalated consumer concerns. The CSS Phone Specialist must actively listen, evaluate all relevant information, and apply sound judgment to ensure consumer inquiries are handled appropriately. The CSS Phone Specialist must have excellent communication skills, consumer focus, and ability to provide appropriate solutions and alternatives. The CSS Phone Specialist must use proprietary systems and multi-task effectively. The CSS Phone Specialist is also responsible for appropriately documenting company records and adhering to high call quality standards.
RESPONSIBILITIES
  • Respond to inbound calls.
  • Understand and process written consumer documentation as needed to resolve consumer issues
  • Identify and escalate issues that may be a risk to the company
  • Perform other duties, as assigned

MINIMUM REQUIREMENTS
EDUCATION: High School Diploma FIELD OF STUDY: General Education
EXPERIENCE: 1-2 years Customer Service and Phones experience
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
  • Excellent verbal communication skills
  • Effectively able to diffuse escalated situations
  • Ability to multi-task
  • Proficiency with MS Office

PREFERRED QUALIFICATIONS
EDUCATION: Bachelor's FIELD OF STUDY: Business or Related Field
EXPERIENCE: • 2+ years in Financial Services related field
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
  • Knowledge of FDCPA, FCRA or other regulatory training

If you are wondering why you should work for us, here is something to help you decide:
  • Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
  • Career Progression: Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within philosophy.
  • Reward and Recognition: We are committed to honoring great results - ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
  • Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
  • Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
  • Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
  • Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we're proud to invest in you.
  • New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
  • Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
  • Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
About Us
Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact Talent@mcmcg.com.

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