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Virtual Phone Operator Jobs (NOW HIRING)

Unio Health Partners

Medical Phone Operator

$15 - $21/hr

Medical Phone Operator COMPANY DESCRIPTION Unio Health Partners (UHP) is a highly differentiated ... a virtual environment. * Strong ability to work independently while meeting call volume, quality ...

Tufts Medicine

$17.75 - $22/hr

Must attend virtual orientation and in-person orientation on Monday and Tuesday during daytime ... operating in a "hands on" environment. The majority of time is spent in the delivery of support ...

Tufts Medicine

$17.75 - $22/hr

Must attend virtual orientation and in-person orientation on Monday and Tuesday during daytime ... operating in a "hands on" environment. The majority of time is spent in the delivery of support ...

Answer Aide

Customer Service Representative

Manhattan, NY · On-site

$17.75 - $24/hr

This phone operator position earns a competitive wage based on your skills. We provide great ... A DAY IN THE LIFE OF AN ANSWERING SERVICE AGENT As a virtual receptionist, you are the backbone of ...

Answer Aide

$14.75 - $20.25/hr

This phone operator position earns a competitive wage based on your skills. We provide great ... A DAY IN THE LIFE OF AN ANSWERING SERVICE AGENT As a virtual receptionist, you are the backbone of ...

Hire Powa

Business Development Manager

Yuma, AZ

$120K - $150K/yr

Generate consistent outreach activity across in-person, virtual, phone, and email channels ... Comfortable operating in a metrics-driven, performance-based environment * Highly self-motivated ...

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How much do virtual phone operator jobs pay per hour?

As of May 28, 2026, the average hourly pay for virtual phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a Virtual Phone Operator job?

A Virtual Phone Operator is a remote professional who answers and manages phone calls on behalf of a company or client. Their responsibilities may include handling customer inquiries, directing calls, scheduling appointments, and providing basic support. This role requires strong communication skills, a quiet workspace, and the ability to multitask efficiently. Many businesses hire Virtual Phone Operators to ensure professional and responsive phone support without needing in-house staff.

What are the key skills and qualifications needed to thrive in the Virtual Phone Operator position, and why are they important?

To thrive as a Virtual Phone Operator, you need strong verbal communication, active listening, and multitasking abilities, typically with a high school diploma or equivalent. Familiarity with phone system software, CRM tools, and call management platforms like VoIP or cloud-based systems is usually required. Outstanding customer service, problem-solving skills, and professionalism under pressure make candidates excel in this role. These skills ensure efficient call handling, high customer satisfaction, and seamless remote communication for organizations.

What are the typical work hours and environment for a Virtual Phone Operator role?

Virtual Phone Operators often work remotely from home and may have flexible or fixed schedules, depending on the employer’s needs. Shifts can range from traditional business hours to evenings and weekends, especially if the company offers 24/7 support. You’ll generally be part of a distributed team, staying connected through digital communication tools and collaborating with supervisors or co-workers virtually. This remote setup offers flexibility, but also requires strong time management and the ability to stay focused and responsive in a home environment.
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Virtual Phone Operator jobs near you
Infographic showing various Virtual Phone Operator job openings in the United States as of May 2026, with employment types broken down into 65% Full Time, 34% Part Time, and 1% Contract. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Medical Phone Operator

Unio Health Partners

Remote

$15 - $21/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 21 days ago

Job description

Medical Phone Operator
COMPANY DESCRIPTION
Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western United States. UHP partners with leading physician practices, creating a cohesive, quality-oriented clinical culture and facilitating best practice sharing across the platform. Our affiliated practices gain access to a broader suite of services, providing a meaningful benefit to both physicians and patients. UHP's best-in-class clinical program covers three sub-specialties (urology, gastroenterology, and radiation oncology) and offers numerous ancillary services, including pathology lab, in-office dispensing, and chronic care management. We are led by a highly accomplished management team and provide a full suite of management services to its affiliated practices. UHP is currently affiliated with 154 providers consisting of 110 physicians and 44 advanced practice providers operating out of 50 locations across Southern, Central, and Northern California.
POSITION SUMMARY:
The Phone Operator is responsible for managing high volumes of inbound calls and providing exceptional customer service to patients, providers, and internal departments. This role plays a critical part in ensuring effective communication across the clinic, supporting scheduling functions, routing calls accurately, and maintaining professionalism at all times.
This is a remote position, and worker location must be within Unio Health Partners authorized states: AR, AZ, CA, CO, CT, FL, ID, IL, IA, MI, NV, NM, OR, SC, TX, VA, WA and WI
What you will be doing
  • Handle high-volume inbound calls (80+ calls daily) from patients seeking appointment scheduling, insurance information, and general assistance.
  • Accurately enter and update patient demographics and insurance information in EHR systems while on live calls.
  • Demonstrate working knowledge of referral and authorization processes, including confirming approval status, identifying missing requirements, and escalating issues as needed.
  • Verify eligibility, referrals, and authorizations by navigating third-party insurance portals to ensure required approvals prior to scheduling.
  • Document all patient interactions thoroughly and accurately to support continuity of care and compliance.
  • Proven remote call center experience, with the ability to remain focused, productive, and accountable in a virtual environment.
  • Strong ability to work independently while meeting call volume, quality, and productivity expectations.
  • Excellent customer service and communication skills, especially in fast-paced, high-call-volume settings.
  • Ability to multitask efficiently, managing calls, EHR documentation, and insurance portals simultaneously.

What you will bring to the team
  • High School diploma or equivalent required.
  • Minimum of 2 years of experience in a medical office, healthcare call center, or patient access role.
  • Ability to work independently with minimal supervision.
  • Bilingual in English and Spanish (required).
  • Experience in a healthcare call center or medical office setting.
  • Experience supporting referrals, authorizations, and insurance verification in a call center environment.
  • Strong familiarity with EHR systems and third-party insurance websites.

What we can offer you
  • Competitive Salary and Health Benefits (Medical, Dental, Vision) 
  • Generous time off (start accruing on your first day - no waiting period)
  • Paid Holidays
  • 401(K)
  • Company Discount
  • Collaborative work environment - we want our employees to have a say in how we run our office.
  • Employee Recognition

Compensation is depending on a number of factors including a candidate’s qualifications, skills, competencies, or experience that may fall outside of the range shown

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