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Virtual Phone Operator Jobs (NOW HIRING)

Insight Global

Hospital Telephone Operator

Manhattan, NY · On-site

$21 - $24/hr

... Process: 2 virtual rounds Schedule: Rotating shifts based on organizational need: * Monday ... main phone line 24 hours a day, 7 days a week, 365 days a year. The Telephone Operator team is ...

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Answer Aide

Customer Service Representative

$16.50 - $22.25/hr

This phone operator position earns a competitive wage based on your skills. We provide great ... As a virtual receptionist, you are the backbone of our company. Your main responsibilities include ...

Hire Powa

Business Development Manager

Yuma, AZ · On-site

$120K - $150K/yr

Generate consistent outreach activity across in-person, virtual, phone, and email channels ... Comfortable operating in a metrics-driven, performance-based environment * Highly self-motivated ...

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How much do virtual phone operator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for virtual phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a virtual phone operator?

A Virtual Phone Operator is a remote professional who answers and manages phone calls on behalf of a company or client. Their responsibilities may include handling customer inquiries, directing calls, scheduling appointments, and providing basic support. This role requires strong communication skills, a quiet workspace, and the ability to multitask efficiently. Many businesses hire Virtual Phone Operators to ensure professional and responsive phone support without needing in-house staff.

What are the key skills and qualifications needed to thrive in the virtual phone operator position, and why are they important?

To thrive as a Virtual Phone Operator, you need strong verbal communication, active listening, and multitasking abilities, typically with a high school diploma or equivalent. Familiarity with phone system software, CRM tools, and call management platforms like VoIP or cloud-based systems is usually required. Outstanding customer service, problem-solving skills, and professionalism under pressure make candidates excel in this role. These skills ensure efficient call handling, high customer satisfaction, and seamless remote communication for organizations.

What are the typical work hours and environment for a virtual phone operator role?

Virtual Phone Operators often work remotely from home and may have flexible or fixed schedules, depending on the employer’s needs. Shifts can range from traditional business hours to evenings and weekends, especially if the company offers 24/7 support. You’ll generally be part of a distributed team, staying connected through digital communication tools and collaborating with supervisors or co-workers virtually. This remote setup offers flexibility, but also requires strong time management and the ability to stay focused and responsive in a home environment.

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Virtual Phone Operator jobs near you
Infographic showing various Virtual Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Hospital Telephone Operator

Insight Global

Manhattan, NY • On-site

$21 - $24/hr

Full-time

Medical, Dental, Vision

Posted 2 days ago

New

Job description

Title: Telephone Operator

Location: 550 1st Ave NY 10016- 5x a week onsite

Duration: 12 month contract (extensions)

Rate: $21-$24

Interview Process: 2 virtual rounds

Schedule: Rotating shifts based on organizational need:

  • Monday-Wednesday: 8:00 AM - 4:00 PM
  • Thursday-Friday: 11:00 AM - 3:00 PM
  • Saturday-Sunday: 3:00 PM-11:00 PM

This role may also require working holidays.- 35 hour work week

Job Description

Insight Global Health is seeking a Telephone Operator for a large healthcare organization in New York City. This individual will serve as the first point of contact for internal and external customers calling the main phone line 24 hours a day, 7 days a week, 365 days a year.

The Telephone Operator team is often the first point of contact for patients and family members, making service excellence essential. Operators are expected to create a positive experience by answering all calls with a "voice with a smile."

Responsibilities include operating telephone switchboards, dialing or pressing buttons to make connections, responding to directory assistance inquiries, locating the appropriate department, individual, or service, and handling patient information requests.

This individual will also respond to both clinical and non-clinical emergencies, including:

  • Trauma Level 1 & 2
  • Rapid Response Team (RRT)
  • Cardiopulmonary Arrest (CPA)
  • Stroke
  • STEMI
  • Surgical Airway
  • Fire Safety Alert
  • Infant/Pediatric Security Alert
  • Immediate Evacuation
  • Active Shooter
  • Other emergency response situations

Additionally, they will monitor the New York City Hospital Radio for major incident notifications and relay information to the EM+ER team and the AOC.

Required Skills & Experience

  • 1+ year of experience as a Telephone Operator for an enterprise-level company
  • Proven ability to handle a high volume of calls efficiently
  • Excellent telephone communication and customer service skills
  • Strong knowledge of Microsoft Windows-based applications
  • Excellent customer service skills and ability to interact with clients