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Overnight Phone Operator Jobs (NOW HIRING)

836Home Instead

Overnight/Weekend CareGiver

Albany, OR · On-site

$22.50/hr

... phone, email, and text message regarding your employment application. Each Home Instead franchise is independently owned and operated. Position Information Title:Overnight/Weekend CareGiverID:1030 ...

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Overnight Phone Operator information

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How much do overnight phone operator jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for overnight phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is the difference between Overnight Phone Operator vs Customer Service Representative?

AspectOvernight Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentNight shifts, call centers, or remoteDay or evening shifts, call centers, retail, or office settings
Industry UsageTelecommunications, hospitality, securityRetail, tech, healthcare, finance
Job FocusHandling incoming calls during overnight hoursAssisting customers with inquiries, issues, or sales

While both roles involve communication via phone, Overnight Phone Operators primarily handle incoming calls during night shifts, often in specialized industries like security or hospitality. Customer Service Representatives typically work during daytime hours, assisting customers across various sectors. The key differences lie in shift timing, industry focus, and specific job responsibilities, though both require strong communication skills and basic credentials.

What are the key skills and qualifications needed to thrive as an Overnight Phone Operator, and why are they important?

To thrive as an Overnight Phone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and basic computer applications is typically required. Patience, professionalism, and the ability to stay calm under pressure are important soft skills that help manage late-night inquiries and emergencies. These skills are crucial for providing reliable customer service and ensuring smooth operations during overnight shifts.

What are some common challenges faced by overnight phone operators, and how can they be managed?

Overnight phone operators often face challenges such as maintaining alertness during late hours, managing high call volumes, and handling emergency situations calmly. To manage these challenges, it's important to establish a consistent sleep schedule, take scheduled breaks during shifts, and utilize available support resources such as team leads or supervisors. Additionally, overnight operators typically work closely with security, maintenance, or emergency response teams, so strong communication skills and readiness to collaborate are essential for success.

What does an Overnight Phone Operator do?

An Overnight Phone Operator is responsible for answering and directing incoming calls during nighttime hours, often when regular daytime staff are unavailable. They may provide information, take messages, handle emergencies, or connect callers to appropriate personnel or departments. This role is common in industries that require 24/7 coverage, such as healthcare, hospitality, and customer service. Overnight operators must be attentive, professional, and able to handle a variety of caller needs calmly and efficiently.
What cities are hiring for Overnight Phone Operator jobs? Cities with the most Overnight Phone Operator job openings:
What are the most commonly searched types of Phone Operator jobs? The most popular types of Phone Operator jobs are:
What states have the most Overnight Phone Operator jobs? States with the most job openings for Overnight Phone Operator jobs include:
Overnight Phone Operator jobs near you
Infographic showing various Overnight Phone Operator job openings in the United States as of July 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.
Overnight PBX/Phone Operator

Overnight PBX/Phone Operator

Omni Hotels & Resorts

Frisco, TX • On-site

Full-time

Posted 4 days ago

New

Omni Hotels rating

6.9

Company rating: 6.9 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

28th of 106 rated hotels

Job description

Omni PGA Frisco Resort & Spa
Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools-including an adults-only rooftop infinity pool-plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable.
This team member will direct phone calls to appropriate personnel and assist all guests and associates in a courteous and professional manner.
This is an ideal opportunity for someone who wants to grow in the industry and make their mark!
Responsibilities:
  • Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
  • Answer all incoming phone calls to the resort using the proper protocol, greetings and closings as determined by management.
  • Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged and promptly dispatched to the corresponding department including following up with the guest regarding all concerns when applicable.
  • Demonstrate current knowledge of all key personnel and departmental functions of the resort.
  • Assist guests with telephone dialing instructions, or to dial for them using all types of calls including, room to room, local, long distance and/or international dialing using correct protocol.
  • Correctly and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.
  • To be thoroughly acquainted with the AM and PM checklist.
  • Process guest check-outs according to Omni's Moments of Service and Standard Operating Procedures.
  • Be familiar with all systems and equipment as related to the Front Desk
  • Accommodate room changes expediently.
  • Assist with billing inquiries and be knowledgeable of all details included within guest folios
  • Log all guest requests, service deficiencies, and work orders in Synergy and Opera.
  • Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, emergency procedures and execute to standard.
  • Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA Discovery Program, Laundry Services, and Omni Kids Program).
  • Be familiar with all hotel facilities (F&B Outlets, Membership, Business Center, Gift Shops, Coffee Market, Fitness Center, Spa, and Golf Pro Shops).
  • Understand the importance of our Medallia scores.
  • Assist management with miscellaneous front office tasks including but not limited to, organizing, filing, and delivering requested items to guests.

Qualifications:
  • Ability to clearly and professionally communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
  • Ability to accurately and efficiently input information into computer systems.
  • Ability to work cohesively with co-workers both within and outside of your department.
  • Ability to multitask, prioritize, organize and follow up.
  • Previous customer service experience and cashiering is preferred.
  • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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