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Overnight Phone Operator Jobs in California (NOW HIRING)

HiveWatch

GSOC Operator - Overnight Shift

El Segundo, CA · On-site

$23 - $28/hr

An Operator located in the Global Security Operations Center (GSOC) is responsible for proactively ... Strong written and verbal communications skills across various platforms (email, slack, phone, etc.

Planet Fitness

Overnight Crew Member

Burbank, CA · On-site

$18.80/hr

Continual talking in person or on the phone during shift. * Must be able to occasionally lift up to ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

Planet Fitness

Overnight Closer

Bakersfield, CA · On-site

Continual talking in person or on the phone during shift. * Ability to work 3rd shift (overnights ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

Planet Fitness

Overnight Closer

Napa, CA · On-site

Continual talking in person or on the phone during shift. * Ability to work 3rd shift (overnights ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

Planet Fitness

Overnight Closer

Bakersfield, CA · On-site

Continual talking in person or on the phone during shift. * Ability to work 3rd shift (overnights ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

Planet Fitness

Overnight Closer

Bakersfield, CA · On-site

Continual talking in person or on the phone during shift. * Ability to work 3rd shift (overnights ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

Planet Fitness

Overnight Closer

Bakersfield, CA · On-site

$16/hr

Continual talking in person or on the phone during shift. * Ability to work 3rd shift (overnights ... As one of the largest and fastest-growing franchisors and operators of fitness centers in the ...

24 Hour Fitness

Sales and Service Overnight

Monterey Park, CA · On-site

$15.25 - $20.50/hr

Experience operating multiple phone lines preferred. * Basic computer skills. Physical Demands ... Prior overnight shift experience preferred. * Experience operating multiple phone lines preferred.

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Overnight Phone Operator information

What does an overnight phone operator do?

An Overnight Phone Operator is responsible for answering and directing incoming calls during nighttime hours, often when regular daytime staff are unavailable. They may provide information, take messages, handle emergencies, or connect callers to appropriate personnel or departments. This role is common in industries that require 24/7 coverage, such as healthcare, hospitality, and customer service. Overnight operators must be attentive, professional, and able to handle a variety of caller needs calmly and efficiently.

What are the key skills and qualifications needed to thrive as an overnight phone operator?

To thrive as an Overnight Phone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and basic computer applications is typically required. Patience, professionalism, and the ability to stay calm under pressure are important soft skills that help manage late-night inquiries and emergencies. These skills are crucial for providing reliable customer service and ensuring smooth operations during overnight shifts.

What are some common challenges faced by overnight phone operators, and how can they be managed?

Overnight phone operators often face challenges such as maintaining alertness during late hours, managing high call volumes, and handling emergency situations calmly. To manage these challenges, it's important to establish a consistent sleep schedule, take scheduled breaks during shifts, and utilize available support resources such as team leads or supervisors. Additionally, overnight operators typically work closely with security, maintenance, or emergency response teams, so strong communication skills and readiness to collaborate are essential for success.

What is the difference between Overnight Phone Operator vs Customer Service Representative?

AspectOvernight Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentNight shifts, call centers, or remoteDay or evening shifts, call centers, retail, or office settings
Industry UsageTelecommunications, hospitality, securityRetail, tech, healthcare, finance
Job FocusHandling incoming calls during overnight hoursAssisting customers with inquiries, issues, or sales

While both roles involve communication via phone, Overnight Phone Operators primarily handle incoming calls during night shifts, often in specialized industries like security or hospitality. Customer Service Representatives typically work during daytime hours, assisting customers across various sectors. The key differences lie in shift timing, industry focus, and specific job responsibilities, though both require strong communication skills and basic credentials.

What are the most commonly searched types of Phone Operator jobs in California?

The most popular types of Phone Operator jobs in California are:

What cities in California are hiring for Overnight Phone Operator jobs?

Cities in California with the most Overnight Phone Operator job openings:

Overnight Phone Operator jobs near you
Infographic showing various Overnight Phone Operator job openings in California as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Telephone Operator / Switchboard Operator

San Francisco, CA • On-site

Ladgov Corporation
Professional, Scientific, and Technical Services • 11 - 50 employees
Learn more about Ladgov Corporationexternal

$19.25 - $23.75/hr

Part-time

Medical, Dental, Vision, PTO

Posted 21 days ago

Job description

Position Overview

Viakorp Corporation is seeking professional and customer-focused Telephone Operators / Switchboard Operators to support the San Francisco VA Health Care System. This position serves as the first point of contact for patients, visitors, medical staff, and emergency personnel by providing prompt, courteous, and accurate telephone services. Operators are responsible for routing calls, handling emergency communications, operating paging systems, and ensuring uninterrupted communications for a major healthcare facility operating 24/7.

This is an on-site position supporting a federal healthcare facility where professionalism, confidentiality, and reliability are essential.

Work Schedule

This position supports 24/7 operations.

Coverage includes:

  • Monday – Friday: 7:00 PM – 7:00 AM
  • Weekends (Saturday & Sunday): 24-hour coverage
  • Federal Holidays: 24-hour coverage

Schedules may include:

  • Overnight shifts
  • Weekend shifts
  • Holiday shifts
Key Responsibilities
  • Answer incoming telephone calls promptly and professionally.
  • Route calls to the appropriate departments, clinics, and personnel.
  • Operate computerized telephone and switchboard systems.
  • Use overhead paging, radio, and emergency communication systems.
  • Respond appropriately to emergency situations, alarms, disaster notifications, and code calls.
  • Maintain accurate call logs and incident documentation.
  • Report telephone or communication equipment issues.
  • Assist callers with placing outgoing calls when needed.
  • Follow established procedures for emergency communications and security events.
  • Maintain patient privacy and confidentiality at all times.
  • Provide courteous customer service to patients, visitors, and medical staff.
  • Work effectively during high call volumes while maintaining accuracy.
Minimum Qualifications
  • High school diploma or equivalent.
  • Previous experience as a telephone operator, switchboard operator, call center representative, receptionist, dispatcher, or customer service representative preferred.
  • Excellent verbal communication and active listening skills.
  • Strong computer and data entry skills.
  • Ability to multitask in a fast-paced environment.
  • Professional telephone etiquette.
  • Ability to remain calm during emergencies.
  • Dependable attendance and punctuality.
  • Ability to pass required federal background screening and credentialing.
Required Skills
  • Exceptional customer service
  • Professional communication
  • Attention to detail
  • Problem-solving
  • Time management
  • Teamwork
  • Confidentiality and discretion
  • Ability to prioritize multiple tasks simultaneously
Benefits

Viakorp offers eligible employees:

  • Competitive pay
  • Health, dental, and vision insurance
  • Paid time off
  • Paid federal holidays (as applicable)
  • Professional training
  • Career growth opportunities
  • Supportive team environment

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LADGOV logo

About LADGOV

Sourced by ZipRecruiter

Ladgov Corporation is a Small business headquartered in Williamsburg, VA. We provide solutions to our clients in the U.S and around the globe. Ladgov’s Capabilities span from providing Public Health services in Biomedical Engineering, Bio-Pharmaceutical Research to IT & Cyber Security Solutions, Project Management, Data Analytics as well as Religious Services, Facility Management, Education Support services, and Infrastructure Management Services. LADGOV Corporation is dedicated to supporting its customers both in the private and federal space by fulfilling its commitment to each requirement and achieving exceptional results. Our staff uses modern cutting-edge technology to provide the best solutions to your mission needs. Satisfaction guaranteed!

Industry

Professional, scientific, and technical services

Company size

11 - 50 Employees

Headquarters location

Williamsburg, VA, US

Social media

Facebook

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