We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
New
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
New
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
We are proud to be one of the largest and fastest-growing franchisors and operators of fitness ... Continual communicating in person or on the phone to exchange information during shift. * Must be ...
Overnight Phone Operator information
See salary details
$9.13 - $10.60
0% of jobs
$10.60 - $12.06
1% of jobs
$12.06 - $13.53
3% of jobs
$13.53 - $14.99
11% of jobs
$15.61 is the 25th percentile. Wages below this are outliers.
$14.99 - $16.46
24% of jobs
The median wage is $17 / hr.
$16.46 - $17.92
29% of jobs
$18.75 is the 75th percentile. Wages above this are outliers.
$17.92 - $19.38
12% of jobs
$19.38 - $20.85
8% of jobs
$20.85 - $22.31
6% of jobs
$22.31 - $23.78
3% of jobs
$23.78 - $25.24
2% of jobs
$9
$17
$25
How much do overnight phone operator jobs pay per hour?
As of May 29, 2026, the average hourly pay for overnight phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an Overnight Phone Operator, and why are they important?
To thrive as an Overnight Phone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and basic computer applications is typically required. Patience, professionalism, and the ability to stay calm under pressure are important soft skills that help manage late-night inquiries and emergencies. These skills are crucial for providing reliable customer service and ensuring smooth operations during overnight shifts.
What are some common challenges faced by overnight phone operators, and how can they be managed?
Overnight phone operators often face challenges such as maintaining alertness during late hours, managing high call volumes, and handling emergency situations calmly. To manage these challenges, it's important to establish a consistent sleep schedule, take scheduled breaks during shifts, and utilize available support resources such as team leads or supervisors. Additionally, overnight operators typically work closely with security, maintenance, or emergency response teams, so strong communication skills and readiness to collaborate are essential for success.
What does an Overnight Phone Operator do?
An Overnight Phone Operator is responsible for answering and directing incoming calls during nighttime hours, often when regular daytime staff are unavailable. They may provide information, take messages, handle emergencies, or connect callers to appropriate personnel or departments. This role is common in industries that require 24/7 coverage, such as healthcare, hospitality, and customer service. Overnight operators must be attentive, professional, and able to handle a variety of caller needs calmly and efficiently.
What is the difference between Overnight Phone Operator vs Customer Service Representative?
| Aspect | Overnight Phone Operator | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; basic communication skills | High school diploma or equivalent; communication skills |
| Work Environment | Night shifts, call centers, or remote | Day or evening shifts, call centers, retail, or office settings |
| Industry Usage | Telecommunications, hospitality, security | Retail, tech, healthcare, finance |
| Job Focus | Handling incoming calls during overnight hours | Assisting customers with inquiries, issues, or sales |
While both roles involve communication via phone, Overnight Phone Operators primarily handle incoming calls during night shifts, often in specialized industries like security or hospitality. Customer Service Representatives typically work during daytime hours, assisting customers across various sectors. The key differences lie in shift timing, industry focus, and specific job responsibilities, though both require strong communication skills and basic credentials.
What cities are hiring for Overnight Phone Operator jobs? Cities with the most Overnight Phone Operator job openings:
What are the most commonly searched types of Phone Operator jobs? The most popular types of Phone Operator jobs are:
What states have the most Overnight Phone Operator jobs? States with the most job openings for Overnight Phone Operator jobs include:
Part-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 7 days ago
Planet Fitness rating
5.5
Based on 586 frontline employees who took The Breakroom Quiz
47th of 61 rated gym and leisure clubs
Job description
Who We Are:
At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
Who You Are:
All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®
Characteristics that will make you a perfect match for our Overnight Cleaner position:
You:
- Exhibit a positive and upbeat attitude.
- Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF team members.
- Pride yourself on your work while being punctual, reliable and dependable.
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
- Act with integrity and show respect to everyone around you.
- Exhibit strong communication skills and have an ability to listen and empathize.
- Inspire and motivate others to achieve their goals.
- Are a quick study with the ability to apply what you have learned during online and hands-on training.
About the Overnight Cleaner Role:
As the Overnight Cleaner, you will be responsible for the overall cleanliness and sanitation of all areas of the facility to ensure an outstanding member experience. Cleanliness is critical to the Planet Fitness brand and the safety of our team members and members.
These responsibilities include:
- Thoroughly clean and sanitize all common areas (i.e., restrooms, locker room, fitness equipment, Black Card Spa) according to Planet Fitness cleaning standards.
- Vacuum floor surfaces and operate the floor scrubber machine according to established schedule.
- Properly dispose of trash and maintain the trash cans/cleaning centers.
- Replenish supplies and paper products as needed. Communicate inventory needs to the Club Manager.
- Clean/dust items high off the ground (i.e., ceiling fans, TVs, rafters)
- Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
- Operate washing machine and dryer.
- Maintain cleaning equipment (i.e., cleaning the mop bucket, emptying vacuum bags)
Daily responsibilities of the Overnight Cleaner may also include:
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Execute retail transactions with accuracy and drive sales goals.
- Resolve member concerns and escalate to a Manager as needed.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
About Your Qualifications:
- Ability to work the overnight shift
- Cleaning and sanitizing experience is preferred
- Must be 18 years of age or older
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Basic computer proficiency
Physical Demands of the Cleaner:
- Continual standing and moving throughout the club to accomplish tasks during shift.
- Continual communicating in person or on the phone to exchange information during shift.
- Must be able to lift up to 75 pounds.
- Will encounter toxic chemicals during shift.
- Frequent cleaning and sanitizing of equipment and facilities.
- Moving self in different positions, including bending and twisting, to accomplish tasks.
More reasons to join Planet Fitness!
- Medical, Dental, and Vision Insurance*
- Vacation*/Sick Time/Holiday Pay
- Free Black Card Membership
- 401(k) Retirement Savings Plan
- Term Life Insurance*
- Healthcare and Dependent Care Flexible Spending Accounts*
- Tuition Reimbursement
- Employee perks and discounts
- Engaging team-building competitions and social events
*Please note that certain benefits listed above are for full-time employees only
E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama
Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
What Planet Fitness employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Planet Fitness
Sourced by ZipRecruiter
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Industry
Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers
Company size
501 - 1,000 Employees
Headquarters location
Hampton, NH, US