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Virtual Phone Operator information

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How much do virtual phone operator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for virtual phone operator in Massachusetts is $19.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.25 per hour, depending on experience, location, and employer.

What are the typical work hours and environment for a virtual phone operator role?

Virtual Phone Operators often work remotely from home and may have flexible or fixed schedules, depending on the employer’s needs. Shifts can range from traditional business hours to evenings and weekends, especially if the company offers 24/7 support. You’ll generally be part of a distributed team, staying connected through digital communication tools and collaborating with supervisors or co-workers virtually. This remote setup offers flexibility, but also requires strong time management and the ability to stay focused and responsive in a home environment.

What are the key skills and qualifications needed to thrive in the virtual phone operator position, and why are they important?

To thrive as a Virtual Phone Operator, you need strong verbal communication, active listening, and multitasking abilities, typically with a high school diploma or equivalent. Familiarity with phone system software, CRM tools, and call management platforms like VoIP or cloud-based systems is usually required. Outstanding customer service, problem-solving skills, and professionalism under pressure make candidates excel in this role. These skills ensure efficient call handling, high customer satisfaction, and seamless remote communication for organizations.

What is a virtual phone operator?

A Virtual Phone Operator is a remote professional who answers and manages phone calls on behalf of a company or client. Their responsibilities may include handling customer inquiries, directing calls, scheduling appointments, and providing basic support. This role requires strong communication skills, a quiet workspace, and the ability to multitask efficiently. Many businesses hire Virtual Phone Operators to ensure professional and responsive phone support without needing in-house staff.

What are the most commonly searched types of Phone Operator jobs in Massachusetts? The most popular types of Phone Operator jobs in Massachusetts are:
What are popular job titles related to Virtual Phone Operator jobs in Massachusetts? For Virtual Phone Operator jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Virtual Phone Operator jobs in Massachusetts look for? The top searched job categories for Virtual Phone Operator jobs in Massachusetts are:
What cities in Massachusetts are hiring for Virtual Phone Operator jobs? Cities in Massachusetts with the most Virtual Phone Operator job openings:
Virtual Phone Operator jobs near you

Telephone Operator - Full Time (Rotating Schedule, 2nd Shift)

Tufts Medicine

Lowell, MA • On-site

$16 - $20/hr

Full-time

Posted 16 days ago

Tufts Medicine rating

7.8

Company rating: 7.8 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

130th of 887 rated healthcare providers

Job description

Title: Telephone Operator

Hours: 40 hours per week. Please see rotating schedule below.

Week 1

Sunday - OFF

Monday - OFF

Tuesday - 3:30p-11:30p

Wednesday - 3:30p-11:30p

Thursday - 3:30p-11:30p

Friday - 3:30p-11:30p

Saturday - 3p-11p

Week 2

Sunday - 3p-11p

Monday - OFF

Tuesday - 3:30p-11:30p

Wednesday - 3:30p-11:30p

Thursday - 3:30p-11:30p

Friday - 3:30p-11:30p

Saturday - OFF

Location: Onsite at Lowell General Hospital - Main Campus.

Requirements: Required to attend virtual orientation on your start date (Monday, 8:30-5). ).Training during the first 2 weeks may be from 11a-7p .1 winter and 1 summer holiday required at minimum.

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals.In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation.

Job Overview
This position is responsible for answering calls on a PC switchboard console using professional telephone etiquette and transferring calls to appropriate destination. Responsible for activating time-sensitive clinical and emergency codes as directed.


Job Description
Minimum Qualifications:
1. High school diploma or equivalent.


Preferred Qualifications:
1. Experience working in a call center environment.
2. Experience with Spok and TigerConnect applications.


Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.


1. Efficiently answer a PC switchboard console using professional telephone etiquette and standardized greeting. Use console functions to transfer calls to destination in a timely manner.
2. Triage requests effectively and efficiently to accurately determine the caller's needs and appropriately connect the caller to their destination.
3. Prioritize calls and utilize time effectively to accomplish desired results.
4. Effectively communicate directly with patients, clients, providers, internal and external staff while utilizing computer-based communication systems.
5. Activate time-sensitive clinical and emergency codes as directed.
6. Effectively communicate and collaborate with team to ensure swift and accurate handling of calls.
7. Maintain a focus on customer service and patient confidentiality while adhering to all HIPAA regulations.
8. Initiate requests for pages using page system or other messaging applications.
9. Navigate and use multiple platforms to retrieve call information.
10. Capture non-clinical information from callers and provide accurate information to clinical providers.
11. Monitor all emergency code lines and emergency panels, e.g., Code Blue, STATS, Comprehensive Disaster, etc.
12. Activate code procedures and notify all necessary staff using PC switchboard console, overhead announcement, and paging/texting services across various networks.
13. Maintain documentation of all codes in code log.
14. Collaborate with team to effectively contribute to the team's goals and achievements and foster a positive work environment.


Physical Requirements:
1. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.
2. Requires manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment.
3. Requires ability to see computer screen, monitoring equipment and reports.


Skills & Abilities:
1. Ability to continuously perform repetitive tasks accurately under conditions of constant interruption and frequent pressure.
2. Excellent customer service skills.
3. Ability to work as part of a team.
4. Ability to adapt to changing situations and demands.
5. Ability to remain composed in stressful situations.
6. Time management, planning and organizational skills.
7. Skilled in Microsoft applications - Word, Excel, Outlook, Teams.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth-one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range:

$17.57 - $21.96

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