Phone Operator
Durham, NC · On-site
$14.75 - $18.25/hr
Description As a Phone Operator at Concord Hospitality, you will be the voice of the hotel ... interns to executive leaders. Our "Associate First" culture supports and inspires personal ...
Phone Operator
Durham, NC · On-site
$14.75 - $18.25/hr
Description As a Phone Operator at Concord Hospitality, you will be the voice of the hotel ... interns to executive leaders. Our "Associate First" culture supports and inspires personal ...
Phone Operator
Durham, NC · On-site
$14.75 - $18.25/hr
As a Phone Operator at Concord Hospitality, you will be the voice of the hotel, providing courteous ... interns to executive leaders. Our "Associate First" culture supports and inspires personal ...
Phone Operator
Durham, NC · On-site
$14.75 - $18.25/hr
As a Phone Operator at Concord Hospitality, you will be the voice of the hotel, providing courteous ... interns to executive leaders. Our "Associate First" culture supports and inspires personal ...
Foreign Pharmacy Grad - International Pharmacy Intern
$15.50 - $19.25/hr
US Non-Accredited Foreign Graduates are required to successfully complete their internship within ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Foreign Pharmacy Grad - International Pharmacy Intern
$15.50 - $19.25/hr
US Non-Accredited Foreign Graduates are required to successfully complete their internship within ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Foreign Pharmacy Grad - International Pharmacy Intern
$16.25 - $20.25/hr
US Non-Accredited Foreign Graduates are required to successfully complete their internship within ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Foreign Pharmacy Grad - International Pharmacy Intern
$16.25 - $20.25/hr
US Non-Accredited Foreign Graduates are required to successfully complete their internship within ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Foreign Pharmacy Grad - International Pharmacy Intern
$15.50 - $19.25/hr
US Non-Accredited Foreign Graduates are required to successfully complete their internship within ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Foreign Pharmacy Grad - International Pharmacy Intern
$15.50 - $19.25/hr
US Non-Accredited Foreign Graduates are required to successfully complete their internship within ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Sales Development Representative
Raleigh, NC · On-site
$121K/yr
Why Aerotek? Aerotek is an operating company within Allegis Group, a global leader in talent ... Sales Degree/ Certification or 1-2 years of sales experience (sales internship, sales competitions ...
Sales Development Representative
Raleigh, NC · On-site
$121K/yr
Why Aerotek? Aerotek is an operating company within Allegis Group, a global leader in talent ... Sales Degree/ Certification or 1-2 years of sales experience (sales internship, sales competitions ...
Grad Pharmacist
Raleigh, NC · On-site
$16.25 - $20.25/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Grad Pharmacist
Raleigh, NC · On-site
$16.25 - $20.25/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Grad Pharmacist
Archer Lodge, NC · On-site
$14.25 - $17.75/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Grad Pharmacist
Archer Lodge, NC · On-site
$14.25 - $17.75/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Studio Coordinator
Raleigh, NC · On-site
$11 - $16/hr
Phone, computer and keyboard, printer, misc. office supplies, vacuum. Benefits * On the Job ... Job postings listed on this site are with independently owned and operated franchised Waxing the ...
Studio Coordinator
Raleigh, NC · On-site
$11 - $16/hr
Phone, computer and keyboard, printer, misc. office supplies, vacuum. Benefits * On the Job ... Job postings listed on this site are with independently owned and operated franchised Waxing the ...
Grad Pharmacist
Holly Springs, NC · On-site
$14.50 - $18/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Grad Pharmacist
Holly Springs, NC · On-site
$14.50 - $18/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Grad Pharmacist
Durham, NC · On-site
$15.25 - $18.75/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Grad Pharmacist
Durham, NC · On-site
$15.25 - $18.75/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Stylist In Training
Fuquay Varina, NC · On-site
STYLIST INTERNSHIP WHAT WE OFFER Would you like to be one of our future stylists? If you've got the ... You'll be front and center greeting customers and answering the phone. Your smile is your logo.
Stylist In Training
Fuquay Varina, NC · On-site
STYLIST INTERNSHIP WHAT WE OFFER Would you like to be one of our future stylists? If you've got the ... You'll be front and center greeting customers and answering the phone. Your smile is your logo.
Grad Pharmacist
Youngsville, NC · On-site
$12.75 - $15.75/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Grad Pharmacist
Youngsville, NC · On-site
$12.75 - $15.75/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Stylist In Training
Knightdale, NC · On-site
STYLIST INTERNSHIP WHAT WE OFFER Would you like to be one of our future stylists? If you've got the ... You'll be front and center greeting customers and answering the phone. Your smile is your logo.
Stylist In Training
Knightdale, NC · On-site
STYLIST INTERNSHIP WHAT WE OFFER Would you like to be one of our future stylists? If you've got the ... You'll be front and center greeting customers and answering the phone. Your smile is your logo.
Grad Pharmacist
Holly Springs, NC · On-site
$14.50 - $18/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Grad Pharmacist
Holly Springs, NC · On-site
$14.50 - $18/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Grad Pharmacist
$15.50 - $19.25/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Grad Pharmacist
$15.50 - $19.25/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Grad Pharmacist
Raleigh, NC · On-site
$16.25 - $20.25/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Grad Pharmacist
Raleigh, NC · On-site
$16.25 - $20.25/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Grad Pharmacist
Cary, NC · On-site
$17 - $21.25/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Grad Pharmacist
Cary, NC · On-site
$17 - $21.25/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Grad Pharmacist
$15.50 - $19.25/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Grad Pharmacist
$15.50 - $19.25/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Grad Pharmacist
$14.25 - $17.75/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Grad Pharmacist
$14.25 - $17.75/hr
... Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand ... Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts ...
Internship Phone Operator information
What is an internship phone operator?
Internship Phone Operators are individuals, typically students or recent graduates, who work temporarily in organizations to handle incoming and outgoing phone calls. Their main responsibilities include answering inquiries, directing calls to appropriate departments, taking messages, and providing basic information about the company. This role helps interns develop communication, organizational, and customer service skills, and offers exposure to professional work environments. Internship Phone Operators often receive training to use phone systems and manage sensitive information appropriately.
How to become an internship phone operator?
To become an internship phone operator, candidates typically need good communication skills, a friendly demeanor, and basic computer proficiency. Some positions may require a high school diploma or equivalent, and training is often provided on the job to familiarize interns with phone systems and customer service protocols.
What are the key skills and qualifications needed to thrive as an internship phone operator, and why are they important?
To thrive as an Internship Phone Operator, you need strong verbal communication skills, a professional phone manner, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, call logging software, and office productivity tools is typically required. Active listening, patience, and a customer-focused attitude are valuable soft skills that set candidates apart. These skills and qualities are crucial for providing excellent service, handling inquiries efficiently, and maintaining a positive organizational image.
What are some common challenges faced by internship phone operators, and how can they be managed effectively?
Internship Phone Operators often encounter challenges such as handling high call volumes, managing difficult or upset callers, and multitasking between calls and administrative tasks. To manage these effectively, it's important to develop strong communication skills, remain calm under pressure, and follow established call-handling protocols. Most teams provide training and support, and interns are encouraged to ask for guidance from supervisors or experienced colleagues when faced with unfamiliar situations.
What is the difference between Internship Phone Operator vs Customer Service Representative?
| Aspect | Internship Phone Operator | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; internship experience | High school diploma or higher; relevant certifications optional |
| Work Environment | Call centers, office settings, temporary roles | Call centers, retail, office settings, permanent roles |
| Industry Usage | Common in telecommunications, hospitality, healthcare | Widespread across various industries including retail, tech, finance |
| Search & Comparison | Often searched by students or entry-level job seekers | More general, broader search for customer support roles |
Internship Phone Operators typically focus on temporary, entry-level call handling during internships, often requiring minimal experience. Customer Service Representatives usually hold permanent roles with broader responsibilities across industries. Both roles involve communication skills but differ mainly in employment status and experience level.
What are the most commonly searched types of Phone Operator jobs in Raleigh, NC? The most popular types of Phone Operator jobs in Raleigh, NC are:
$14.75 - $18.25/hr
Full-time
Medical, Dental, Vision, Life, Retirement
Posted 16 days ago
Concord Hospitality rating
7.2
Based on 35 frontline employees who took The Breakroom Quiz
20th of 108 rated hotels
Job description
Description
As a Phone Operator at Concord Hospitality, you will be the voice of the hotel, providing courteous and professional service to guests while supporting front office operations. Your role ensures smooth communication, accurate information, and exceptional guest experiences.
Responsibilities:
• Maintain complete knowledge of hotel amenities, layout, local attractions, and transportation options.
• Provide accurate directions and information regarding the immediate and metro area.
• Read logbooks and memos daily; stay updated on in-house groups and functions.
• Follow security procedures regarding room keys and related systems.
• Assist with reservations, pre-registration, and blocking of rooms when necessary.
• Handle guest check-ins and check-outs courteously and professionally.
• Promote guest-related programs such as Marriott Rewards and comment cards.
• Maintain neatness and order in the work area; balance cashiering transactions consistently.
• Handle multiple tasks during peak times and use slow periods efficiently (stocking, cleaning, etc.).
• Record and resolve guest complaints in the Guest Response Program with timely follow-up.
• Take and process room service orders accurately; use sales dialogue to promote menu items.
• Operate the Room Service POS system and understand payment procedures.
• Prepare and manage wake-up call requests; ensure accuracy and proper handling.
• Handle mail, messages, and TTY/TDD calls per outlined procedures.
• Attend scheduled department meetings and complete Service Excellence training.
Qualifications:
• Prior hospitality or front office experience preferred.
• Strong communication and customer service skills.
• Ability to multitask and remain calm during high-volume periods.
• Knowledge of hotel reservations, credit policies, and emergency procedures.
• Familiarity with culinary terminology and beverage service standards a plus.
• Flexible schedule availability, including nights, weekends, and holidays.
Benefits (Full-Time Associates Only):
• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities
Why Join Concord?
Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond.
We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer:
"We Are Concord!"
We support diversity and inclusion through our mission to be a Great Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
As a Phone Operator at Concord Hospitality, you will be the voice of the hotel, providing courteous and professional service to guests while supporting front office operations. Your role ensures smooth communication, accurate information, and exceptional guest experiences.
Responsibilities:
• Maintain complete knowledge of hotel amenities, layout, local attractions, and transportation options.
• Provide accurate directions and information regarding the immediate and metro area.
• Read logbooks and memos daily; stay updated on in-house groups and functions.
• Follow security procedures regarding room keys and related systems.
• Assist with reservations, pre-registration, and blocking of rooms when necessary.
• Handle guest check-ins and check-outs courteously and professionally.
• Promote guest-related programs such as Marriott Rewards and comment cards.
• Maintain neatness and order in the work area; balance cashiering transactions consistently.
• Handle multiple tasks during peak times and use slow periods efficiently (stocking, cleaning, etc.).
• Record and resolve guest complaints in the Guest Response Program with timely follow-up.
• Take and process room service orders accurately; use sales dialogue to promote menu items.
• Operate the Room Service POS system and understand payment procedures.
• Prepare and manage wake-up call requests; ensure accuracy and proper handling.
• Handle mail, messages, and TTY/TDD calls per outlined procedures.
• Attend scheduled department meetings and complete Service Excellence training.
Qualifications:
• Prior hospitality or front office experience preferred.
• Strong communication and customer service skills.
• Ability to multitask and remain calm during high-volume periods.
• Knowledge of hotel reservations, credit policies, and emergency procedures.
• Familiarity with culinary terminology and beverage service standards a plus.
• Flexible schedule availability, including nights, weekends, and holidays.
Benefits (Full-Time Associates Only):
• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities
Why Join Concord?
Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond.
We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer:
"We Are Concord!"
We support diversity and inclusion through our mission to be a Great Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
What Concord Hospitality employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Concord Hospitality
Sourced by ZipRecruiter
Industry
Hospitality services
Company size
5,001 - 10,000 Employees
Headquarters location
Raleigh, NC, US
Year founded
1985