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Phone Operator Jobs in Alabama (NOW HIRING)

OneOncology LLC

Phone Operator

Huntsville, AL · On-site

$16 - $20/hr

Job Purpose The purpose of the Telephone Operator/Centralized Scheduler is to support Oncology ... Must be able to prioritize phone calls and multitask. * Must be able to complete calls and ...

OneOncology LLC

Phone Operator

Huntsville, AL · On-site

$16 - $20/hr

Job Purpose The purpose of the Telephone Operator/Centralized Scheduler is to support Oncology ... Must be able to prioritize phone calls and multitask. * Must be able to complete calls and ...

Cardiology Associates

Medical Phone Operator

Fairhope, AL · On-site

$14.50 - $18/hr

Fairhope Office 188 Hospital Drive, Fairhope, AL 36532 Located on the campus of Thomas Hospital Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team ...

Cardiology Associates

Medical Phone Operator

Fairhope, AL · On-site

$14.50 - $18/hr

Fairhope Office 188 Hospital Drive, Fairhope, AL 36532 Located on the campus of Thomas Hospital Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team ...

Cardiology Associates

Medical Phone Operator

Fairhope, AL · On-site

$14.50 - $18/hr

Fairhope Office 188 Hospital Drive, Fairhope, AL 36532 Located on the campus of Thomas Hospital Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team ...

Aptar Group

High Cavitation Operator

Auburn, AL · On-site

$13.50 - $16.75/hr

High Cavitation Operator reporting to the Associate Manager, High Cavitation. This position will be based in Auburn, AL. THIS IS HOW YOUR JOURNEY BEGINS Responsibilities Include but are not limited ...

Aptar Group

High Cavitation Operator

Auburn, AL · On-site

$13.50 - $16.75/hr

High Cavitation Operator reporting to the Associate Manager, High Cavitation. This position will be based in Auburn, AL. THIS IS HOW YOUR JOURNEY BEGINS Responsibilities Include but are not limited ...

SA Recycling

Travel Equipment Operator

Decatur, AL · On-site

Our Equipment Operator will travel with their own vehicle to various yards to support our North ... Must have a working cell phone, good driving record and their own pickup truck to transport fuel ...

Troy University

Helpdesk Operator

Troy, AL · On-site

... phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable ...

SA Recycling

Travel Equipment Operator

Decatur, AL · On-site

Our Equipment Operator will travel with their own vehicle to various yards to support our North ... Must have a working cell phone, good driving record and their own pickup truck to transport fuel ...

TNT Crane & Rigging

Crane Operator

Birmingham, AL · On-site

Crane Operator Location: Birmingham, Alabama Reports to: Branch Manager Southway Crane & Rigging is ... Carries and answers phone/pagers in a prompt manner. * Assists in the training of safe operation of ...

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Phone Operator information

See Alabama salary details

$8

$16

$22

How much do phone operator jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for phone operator in Alabama is $16.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.64 per hour, depending on experience, location, and employer.

How to become a phone operator?

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are the key skills and qualifications needed to thrive as a phone operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

How much do phone operators make in the US?

In the US, phone operators typically earn a median hourly wage of around $15 to $20, with annual salaries ranging from approximately $30,000 to $40,000. Wages can vary based on experience, location, and the specific employer, and some roles may require customer service skills and familiarity with communication systems.
More about Phone Operator jobs

What are the most commonly searched types of Phone Operator jobs in Alabama?

The most popular types of Phone Operator jobs in Alabama are:

What job categories do people searching Phone Operator jobs in Alabama look for?

The top searched job categories for Phone Operator jobs in Alabama are:

What cities in Alabama are hiring for Phone Operator jobs?

Cities in Alabama with the most Phone Operator job openings:

What are popular job titles related to Phone Operator jobs in AL?

For Phone Operator jobs in AL, the most frequently searched job titles are:

Phone Operator jobs near you
Infographic showing various Phone Operator job openings in Alabama as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,670 per year, or $16.2 per hour.

Phone Operator

OneOncology LLC

Huntsville, AL • On-site

$16 - $20/hr

Full-time

Posted 12 days ago

OneOncology rating

7.9

Company rating: 7.9 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Clearview Cancer Institute is north Alabama's leading cancer treatment facility. For over 30 years Clearview Cancer Institute has provided leading-edge treatment and compassionate care to those diagnosed with cancer or blood disorders. Clearview offers every service and amenity needed in an outpatient setting and our dedication to research and involvement in Phase I-IV clinical trials gives our patients the opportunity to receive potentially life-saving treatment options.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
Job Purpose
The purpose of the Telephone Operator/Centralized Scheduler is to support Oncology Specialties by operating the telephones and connecting callers to the appropriate person. Other duties include confirming, cancelling, and rescheduling appointments.
Essential Job Functions
  • Answer a high volume of calls in a timely manner and transfer and or/take detailed messages according to company standards.
  • Maintain detailed and accurate call record.
  • Distribute information to the appropriate person or department in a timely manner.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
  • Establish and maintain effective working relationships with coworkers, supervisors, and the general public.
  • Schedule and confirm patient appointments.
  • Answer telephones and direct calls to appropriate staff.
  • Receive and route messages and documents as needed.
  • Perform reminder and no show calls.
  • Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications as needed to do work assigned.
  • Perform various clerical and administrative functions as needed.
  • Transmit information or documents as needed, using computer, mail, or fax machine.
  • Other duties as assigned.

Qualifications
  • Excellent telephone etiquette skills.
  • Must be organized.
  • Must be able to prioritize phone calls and multitask.
  • Must be able to complete calls and necessary follow-up in a timely manner.
  • Must be professional, polite, and patient to the needs of others.

Education/Experience
  • Must have a high school diploma or equivalent.
  • Experience in medical office setting preferred.

Working conditions
This position requires working in an office environment in a clinical facility. This position deals largely with the public so patience and a pleasant personality are important.
Physical requirements
This job requires sitting at a desk and answering phone calls for up to eight hours a day.
Direct reports
This position is not a supervisory position.

What OneOncology employees say

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