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Phone Operator Jobs in Alabama (NOW HIRING)

Cardiology Associates

Medical Phone Operator

Mobile, AL

$13.25 - $16.75/hr

Providence Office 6701 Airport Blvd, Mobile, AL 36608 Located on the campus of Thomas Hospital Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team ...

Cardiology Associates

Medical Phone Operator

Mobile, AL · On-site

$13.25 - $16.75/hr

Providence Office 6701 Airport Blvd, Mobile, AL 36608 Located on the campus of Thomas Hospital Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team ...

Cardiology Associates

Medical Phone Operator

Mobile, AL · On-site

$13.25 - $16.75/hr

Providence Office 6701 Airport Blvd, Mobile, AL 36608 Located on the campus of Thomas Hospital Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team ...

Cardiology Associates

Medical Phone Operator

Fairhope, AL

$14.50 - $18/hr

Fairhope Office 188 Hospital Drive, Fairhope, AL 36532 Located on the campus of Thomas Hospital Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team ...

Cardiology Associates

Medical Phone Operator

Fairhope, AL · On-site

$14.50 - $18/hr

Fairhope Office 188 Hospital Drive, Fairhope, AL 36532 Located on the campus of Thomas Hospital Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team ...

Cardiology Associates

Medical Phone Operator

Fairhope, AL · On-site

$14.50 - $18/hr

Fairhope Office 188 Hospital Drive, Fairhope, AL 36532 Located on the campus of Thomas Hospital Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team ...

Aptar Group

High Cavitation Operator

Auburn, AL

$13.50 - $16.75/hr

High Cavitation Operator reporting to the Associate Manager, High Cavitation. This position will be based in Auburn, AL. THIS IS HOW YOUR JOURNEY BEGINS Responsibilities Include but are not limited ...

AptarGroup, Inc.

High Cavitation Operator

Auburn, AL · On-site

$13.50 - $16.75/hr

High Cavitation Operator reporting to the Associate Manager, High Cavitation. This position will be based in Auburn, AL. THIS IS HOW YOUR JOURNEY BEGINS Responsibilities Include but are not limited ...

Aptar Group

High Cavitation Operator

Auburn, AL · On-site

$13.50 - $16.75/hr

High Cavitation Operator reporting to the Associate Manager, High Cavitation. This position will be based in Auburn, AL. THIS IS HOW YOUR JOURNEY BEGINS Responsibilities Include but are not limited ...

SA Recycling

Travel Equipment Operator

Decatur, AL

Our Equipment Operator will travel with their own vehicle to various yards to support our North ... Must have a working cell phone, good driving record and their own pickup truck to transport fuel ...

Troy University

Helpdesk Operator

Troy, AL · On-site

... phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable ...

SA Recycling

Travel Equipment Operator

Decatur, AL · On-site

Our Equipment Operator will travel with their own vehicle to various yards to support our North ... Must have a working cell phone, good driving record and their own pickup truck to transport fuel ...

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All JobsPhone Operator JobsPhone Operator Jobs in Alabama

Phone Operator information

See Alabama salary details

$8

$16

$22

How much do phone operator jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for phone operator in Alabama is $16.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.64 per hour, depending on experience, location, and employer.

How much do phone operators make in the US?

In the US, phone operators typically earn a median hourly wage of around $15 to $20, which equates to approximately $31,000 to $41,600 annually for full-time work. Salaries can vary based on experience, location, and the specific employer, with some roles offering additional benefits or shift differentials.

How to become a phone operator?

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a phone operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.
More about Phone Operator jobs
What are the most commonly searched types of Phone Operator jobs in Alabama? The most popular types of Phone Operator jobs in Alabama are:
What are popular job titles related to Phone Operator jobs in Alabama? For Phone Operator jobs in Alabama, the most frequently searched job titles are:
What cities in Alabama are hiring for Phone Operator jobs? Cities in Alabama with the most Phone Operator job openings:
What are popular job titles related to Phone Operator jobs in AL? For Phone Operator jobs in AL, the most frequently searched job titles are:
Phone Operator jobs near you
Infographic showing various Phone Operator job openings in Alabama as of July 2026, with employment types broken down into 43% Full Time, 54% Part Time, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,670 per year, or $16.2 per hour.

Medical Phone Operator

Cardiology Associates

Mobile, AL

$13.25 - $16.75/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Location: Providence Office
6701 Airport Blvd, Mobile, AL 36608


Located on the campus of Thomas Hospital


Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team in Mobile, Alabama. In this important role, you will serve as a primary point of contact for patients by providing exceptional customer service and ensuring prompt, accurate communication.


The ideal candidate is dependable, team-oriented, and able to manage a high volume of patient calls in a fast-paced healthcare environment. Previous customer service or medical office experience is preferred, but we are willing to train motivated candidates who are eager to learn and grow.


This is a full-time, day shift position with no weekends and paid holidays off.


Schedule & Benefits

  • Monday-Friday
  • Day shift only
  • No weekends
  • Paid holidays
  • Health insurance
  • Dental insurance
  • Paid time off
  • Paid sick leave
  • 401(k) with company match
  • Life insurance
  • AD&D insurance
  • Flexible spending account (FSA)
  • Free parking
  • Competitive pay
  • Supportive team environment


Responsibilities

  • Answer incoming patient calls promptly and professionally
  • Schedule appointments and assist with patient inquiries
  • Route calls to appropriate departments and clinical staff
  • Provide accurate information regarding appointments, messages, and office procedures
  • Maintain professionalism and excellent customer service at all times
  • Document patient communication accurately
  • Collaborate with team members to improve patient experience and workflow efficiency
  • Assist with general front-office communication tasks as needed


Qualifications

  • Previous customer service or healthcare experience preferred
  • Strong verbal and written communication skills
  • Excellent phone etiquette and interpersonal skills
  • Ability to multitask in a fast-paced medical office environment
  • Basic computer and Microsoft Office skills required
  • Positive attitude and willingness to learn
  • Ability to work effectively in a team setting


Work Location

Mobile, Alabama - Providence Location

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