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Phone Operator Jobs in Alabama (NOW HIRING)

Southway Crane & Rigging

Crane Operator

Birmingham, AL · On-site

Crane Operator Location: Birmingham, Alabama Reports to: Branch Manager Southway Crane & Rigging is ... Carries and answers phone/pagers in a prompt manner. * Assists in the training of safe operation of ...

SSAB

Operator

Mobile, AL · On-site

$17.50 - $23/hr

Position Summary Responsible for operating and monitoring various equipment throughout the ... phone, and in a group setting • Hearing in person, on the phone, and in a group setting • ...

Urban Alchemy

HEART Operator

Birmingham, AL · On-site

$16.50 - $21.50/hr

The HEART Operator plays a crucial role in supporting non-emergency 911 calls involving unhoused ... This position requires the ability to use a smart phone or tablet to enter data * Lived experience ...

Coca-Cola Bottling UNITED

Forklift Operator

Montgomery, AL · On-site

$16.75 - $19.75/hr

Privately owned and operated with 100+ years of historical strength and stability * Dedicated to ... phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much ...

Coca-Cola Bottling UNITED

Machine Operator

Montgomery, AL · On-site

$16.75 - $20/hr

Privately owned and operated with 100+ years of historical strength and stability * Dedicated to ... phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much ...

URBAN ALCHEMY

HEART Operator

Birmingham, AL · On-site

$16.50 - $21.50/hr

The HEART Operator plays a crucial role in supporting non-emergency 911 calls involving unhoused ... This position requires the ability to use a smart phone or tablet to enter data * Lived experience ...

Troy University

Helpdesk Operator III

Troy, AL · On-site

Posting Details Position Information Posting Number SF2522P Position Title Helpdesk Operator III ... phone support such as activating service, assisting with backups, and setting up email and 2FA ...

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Phone Operator information

See Alabama salary details

$8

$16

$22

How much do phone operator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for phone operator in Alabama is $16.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.64 per hour, depending on experience, location, and employer.

How to become a phone operator?

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are the key skills and qualifications needed to thrive as a phone operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

How much do phone operators make in the US?

In the US, phone operators typically earn a median hourly wage of around $15 to $20, with annual salaries ranging from approximately $30,000 to $40,000. Wages can vary based on experience, location, and the specific employer, and some roles may require customer service skills and familiarity with communication systems.
More about Phone Operator jobs

What are the most commonly searched types of Phone Operator jobs in Alabama?

The most popular types of Phone Operator jobs in Alabama are:

What job categories do people searching Phone Operator jobs in Alabama look for?

The top searched job categories for Phone Operator jobs in Alabama are:

What cities in Alabama are hiring for Phone Operator jobs?

Cities in Alabama with the most Phone Operator job openings:

What are popular job titles related to Phone Operator jobs in AL?

For Phone Operator jobs in AL, the most frequently searched job titles are:

Phone Operator jobs near you
Infographic showing various Phone Operator job openings in Alabama as of September 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,670 per year, or $16.2 per hour.

Crane Operator

Birmingham, AL • On-site

Southway Crane & Rigging
Commercial Equipment Rental and Leasing • 201 - 500 employees
Learn more about Southway Crane & Riggingexternal

Other

Re-posted 3 days ago

Job description

Southway Crane and Rigging
Position: Crane Operator
Location: Birmingham, Alabama
Reports to: Branch Manager
Southway Crane & Rigging is looking to add experienced full-time crane operators to our growing Branch. The following are a list of requirements; You must meet all of the requirements below to be considered for this position.
Summary: Ensures safety first, along with safe lifting of the load, proper set-up of crane, while maintaining Customer focus. Follows all State and Federal laws while operating motor vehicles. Follows all safety and environmental policies while performing the job task.
Responsibilities:
  • At the end of the shift reviews what the next day(s) job assignment are and have all necessary rigging and equipment ready before ending the shift.
  • Completes Field Ticket and turns in to local branch office. If other chargeable equipment was utilized on the job, makes sure to write it down on the Field Ticket.
  • Completes payroll book daily with the hours worked. Hours must be reported to the local branch office no later than 10:00 a. m. every Monday.
  • If not on a job assignment, informs the supervisor and is productive by inspecting, cleaning, and performing maintenance on the equipment.
  • Carries and answers phone/pagers in a prompt manner.
  • Assists in the training of safe operation of a crane.
  • Periodically reviews assigned crane and other model cranes service and operation manuals.
  • Cleans, inspects, and reorganizes equipment in shop and yard. Clean shop, washes rack and break room.
  • Be able to read, interpret, and calculate the load percentage by utilizing the load charts of the cranes owner and operation manual.
  • Be able to program the crane's computer in proper set-up mode, set-up crane on location in a safe and professional manner.
  • Must determine that the signal person understands and performs proper hand signals before lifting the load.
  • Understands and can perform proper rigging techniques to ensure safe lifting of the load.
  • Inspects crane, truck, and/or trailer and fills out vehicle inspection report before operating the vehicle. Turns in inspection report to the local branch office.
  • Performs other job duties as assigned.
Qualifications:
  • Must have a current state issued Commercial Driver License (CDL A with no restrictions).
  • Must have a current crane operating license (NCCCO or NCCER Certification).
  • 3 or more years of operating hydraulic cranes required.
  • Ability to operate crane by viewing hand signals.
Skills Required:
  • Good verbal and written communication skills to understand instructions, applicable safety regulations, and to maintain records.
  • Ability to troubleshoot mechanical problems.

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