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Phone Operator Jobs in Alabama (NOW HIRING)

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Phone Operator information

See Alabama salary details

$8

$16

$22

How much do phone operator jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for phone operator in Alabama is $16.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.64 per hour, depending on experience, location, and employer.

How much do phone operators make in the US?

In the US, phone operators typically earn a median hourly wage of around $15 to $20, which equates to approximately $31,000 to $41,600 annually for full-time work. Salaries can vary based on experience, location, and the specific employer, with some roles offering additional benefits or shift differentials.

How to become a phone operator?

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a phone operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.

What are the most commonly searched types of Phone Operator jobs in Alabama?

The most popular types of Phone Operator jobs in Alabama are:

What job categories do people searching Phone Operator jobs in Alabama look for?

The top searched job categories for Phone Operator jobs in Alabama are:

What cities in Alabama are hiring for Phone Operator jobs?

Cities in Alabama with the most Phone Operator job openings:

What are popular job titles related to Phone Operator jobs in AL?

For Phone Operator jobs in AL, the most frequently searched job titles are:

Infographic showing various Phone Operator job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $33,670 per year, or $16.2 per hour.

Heavy Equipment Operator - Excavator/Dozer Operator - Quarry (Night Shift)

SAIIA

Sylacauga, AL • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 8 days ago


Job description

Overview

Saiia Construction, a MasTec company, is hiring Heavy Equipment Operators in Sylacauga, AL. Looking for experienced Excavator and Dozer operators for a premier quarry site.

  • Shift: Evening (4:00 PM – 2:00 AM)

  • Action: Apply today to join a top-tier crew.

The Heavy Equipment Operator is responsible for, but not limited to operating heavy equipment including excavator, dozers, graders, dump trucks, front-end loaders, compactors, scrapers, and water trucks to move materials to and from designated areas, participate in required training and ensure all established safety rules, procedures, policies, OSHA and MSHA regulations are followed. 

Company Overview

Founded by Sam Saiia as Birmingham Excavating Co. in 1946, the company now known as Saiia Construction is an industrial heavy civil contractor of choice for the power generation, mineral and aggregate mining, and pulp and paper markets. With more than 630 pieces of construction machinery in our fleet, over 500 employees, and experience working in 11 states, we have the resources and knowledge to complete projects of any scale. As a MasTec Company, we are poised for continued growth and an exciting future!

Saiia Construction is part of the MasTec Clean Energy & Infrastructure (CE&I) business segment. The CE&I segment generates over $4.5 billion in annual revenue, providing construction services across our renewables, industrial, infrastructure, and general building operating groups. Sustainability and safety are foundational to our culture and influence everything we do.

MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. Join one of the largest construction firms in the country (Engineering News-Record [ENR]: #1 in Power, #16 Top 50 Domestic Heavy Contractors, #13 Transportation Contractor). 


Responsibilities

Excavator Operation 

  • Operates excavator, which digs holes and trenches and removes and transports earth, gravel, and dumps soil, sand, ore, rock. gravel, and industrial byproducts, and other such materials in stockpiles or transport trucks. Starts engine, moves hand and foot levers to control hydraulic shovel or other attachments. Uses bucket to dig trenches and holes of specified length, depth, and width, remove loosened material and put in piles or transport trucks. May need to understand and utilize GPS grade technology on this type of machine. 

Bulldozer - Grader Operator 

  • Operates bulldozer or grader which is used to gouge out, level, and distribute soil, sand, ore, rock, gravel, industrial byproducts, and other such materials. Also used to push or clear trees and rocks which is preparatory to diverse types of constructing projects. On occasion fastens attachments to bulldozer or grader with clevis or wedge-pin hitches. Moves levers and depresses pedals to maneuver bulldozer or grader and raise, lower, and tilt the blade and diverse types of attachments to clear right of way. Feels levers and listens for stalling action of engine to estimate depth of cut. Operates bulldozer or grader in successive passes over terrain to raise or lower terrain to specified or designed grade or elevation. May need to understand and utilize GPS grade technology on this type of machine.  


Qualifications
  • Knowledge of EPA, OSHA, MSHA and other related state and federal regulations. 

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 

  • Ability to use email, smart phone, tablet, or computer to manage company information and documents. 

  • Ability to draft routine reports and correspondence.  

  • Must be able to maintain acceptable attendance standards per employee handbook. 

  • Approach and complete work in a meticulous, thorough, and timely manner. 

Physical Requirements:

While performing the duties of this job, the employee is regularly required to:

  • Lift/Carry 0-10 lbs.: Occasionally 
  • Lift/Carry 10-50 lbs.: Occasionally 
  • Reach Above: Occasionally
  • Bend/Stoop: Occasionally
  • Use Hands for Manipulations: Continuously
  • Vision Abilities: Close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Hearing Abilities:  Must be able to hear equipment and facility signals, horns and alarms; radio, and phone communications.

What's in it for You

Financial Wellbeing

  • Competitive pay with ongoing performance review and merit increase
  • 401(k) with company match & Employee Stock Purchase Plan (ESPP)
  • Flexible spending account (Healthcare & Dependent care)

Health & Wellness

  • Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children
  • Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance
  • Employee Assistance Program

Planning for the Unexpected

  • Short and long-term disability, life insurance, and accidental death & dismemberment
  • Voluntary life insurance, accident, critical illness, hospital indemnity coverage
  • Emergency Travel Assistance Program
  • Group legal plan

Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. 

MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at https://reportfraud.ftc.gov/.

MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team.

#LI-GR1

#LI-Onsite

Qualifications:
  • Knowledge of EPA, OSHA, MSHA and other related state and federal regulations. 

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 

  • Ability to use email, smart phone, tablet, or computer to manage company information and documents. 

  • Ability to draft routine reports and correspondence.  

  • Must be able to maintain acceptable attendance standards per employee handbook. 

  • Approach and complete work in a meticulous, thorough, and timely manner. 

Physical Requirements:

While performing the duties of this job, the employee is regularly required to:

  • Lift/Carry 0-10 lbs.: Occasionally 
  • Lift/Carry 10-50 lbs.: Occasionally 
  • Reach Above: Occasionally
  • Bend/Stoop: Occasionally
  • Use Hands for Manipulations: Continuously
  • Vision Abilities: Close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Hearing Abilities:  Must be able to hear equipment and facility signals, horns and alarms; radio, and phone communications.

What's in it for You

Financial Wellbeing

  • Competitive pay with ongoing performance review and merit increase
  • 401(k) with company match & Employee Stock Purchase Plan (ESPP)
  • Flexible spending account (Healthcare & Dependent care)

Health & Wellness

  • Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children
  • Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance
  • Employee Assistance Program

Planning for the Unexpected

  • Short and long-term disability, life insurance, and accidental death & dismemberment
  • Voluntary life insurance, accident, critical illness, hospital indemnity coverage
  • Emergency Travel Assistance Program
  • Group legal plan

Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. 

MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at https://reportfraud.ftc.gov/.

MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team.

#LI-GR1

#LI-Onsite

Education:UNAVAILABLEEmployment Type: FULL_TIME