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Phone Representative Jobs (NOW HIRING)

Controlled Force

PHONE REPRESENTATIVE

Batavia, IL · On-site

$20/hr

Phone Representative Location: 335 N River Street Suite 200, Batavia IL, 60510 Job Type: Full-Time, In-Office Only (No Remote) Reports To: Office Manager / HR Department Position Summary: We are ...

Oakbrook Advisors LLC

Phone Representative

Boca Raton, FL · On-site

$1.5K/wk

No more asking people over the phone for their debit/credit cards! Our Boca Raton based company is rapidly growing, and we are looking for enthusiastic individuals. All you have to do is be able to ...

Oakbrook Advisors LLC

Phone Representative

Boca Raton, FL · On-site

$1.5K/wk

No more asking people over the phone for their debit/credit cards! Our Boca Raton based company is rapidly growing, and we are looking for enthusiastic individuals. All you have to do is be able to ...

Atlantic Cigar Co Llc

Phone Representative

Norristown, PA · On-site

$16/hr

Benefits: * Company parties * Employee discounts * Free food & snacks * Opportunity for advancement * Training & development Think a fun, enjoyable Customer Service position doesn't exist? Think that ...

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$14.50 - $19.75/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed). If hired, position will start immediately Monday, December 15, 2025. Training will be held via Zoom ...

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$15 - $20.50/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed) ATTN :If hired, position will start immediately Monday, December 15, 2025 Training will be held via ...

ATC Income Tax

Customer Service Phone Rep

Decatur, GA · On-site

$15.50 - $21.25/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed). If hired, position will start immediately Monday, December 15, 2025. Training will be held via Zoom ...

ATCome Tax

Customer Service Phone Rep

Decatur, GA · On-site

$15.50 - $21.25/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed) ATTN : If hired, position will start immediately Monday, December 15, 2025 . Training will be held via ...

New

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$14.50 - $19.75/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed). If hired, position will start immediately Monday, December 15, 2025. Training will be held via Zoom ...

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$14.50 - $19.75/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed) ATTN :If hired, position will start immediately Monday, December 15, 2025 Training will be held via ...

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Phone Representative information

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How much do phone representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for phone representative in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What is a phone representative?

Phone representatives, also known as call center agents or customer service representatives, are professionals who handle incoming and outgoing calls for a company. Their main responsibilities include answering customer inquiries, resolving issues, providing information about products or services, and processing orders or complaints. Phone representatives are trained to communicate clearly, maintain a positive attitude, and ensure customer satisfaction during each interaction. They often use specialized software to log calls and access customer information. This role is essential for businesses that rely on strong customer support and communication.

What are the key skills and qualifications needed to thrive as a phone representative?

To thrive as a Phone Representative, you need strong verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center technology is typically required. Patience, problem-solving, and a positive attitude are crucial soft skills for handling diverse customer inquiries and resolving issues efficiently. These abilities ensure high customer satisfaction, effective service delivery, and contribute to a positive brand reputation.

What are some common challenges faced by phone representatives, and how can they be managed effectively?

Phone Representatives often encounter challenges such as handling difficult or upset callers, managing high call volumes, and staying focused during repetitive tasks. Effective time management and strong communication skills are essential for maintaining professionalism and resolving issues efficiently. Many organizations provide regular training and support to help representatives improve their conflict resolution abilities and stay motivated. Building rapport with callers and collaborating with team members for complex issues can also contribute to a more positive work experience.

What is the difference between Phone Representative vs Customer Service Representative?

AspectPhone RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote, or in-officeCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, tech, banking, support
Common Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

Both roles involve assisting customers, often via phone, and require strong communication skills. A Phone Representative typically focuses on handling inbound or outbound calls in call centers or remote settings, often in sales or technical support. Customer Service Representatives may work across various industries, providing support through multiple channels, including phone, email, or chat. While overlapping, Phone Representatives are more specialized in phone-based interactions, whereas Customer Service Representatives may have broader communication responsibilities.

How to become a phone representative?

To become a phone representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with phone systems or CRM software can be beneficial, and some employers may require training or certification in customer service techniques.
More about Phone Representative jobs

What cities are hiring for Phone Representative jobs?

Cities with the most Phone Representative job openings:

What are the most commonly searched types of Phone Representative jobs?

The most popular types of Phone Representative jobs are:

Who are the top companies hiring for Phone Representative jobs?

The top employers for Phone Representative jobs are:

What states have the most Phone Representative jobs?

States with the most job openings for Phone Representative jobs include:

What job categories do people searching Phone Representative jobs look for?

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What are popular job titles related to Phone Representative jobs?

For Phone Representative jobs, the most frequently searched job titles are:

Phone Representative jobs near you
Infographic showing various Phone Representative job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.

PHONE REPRESENTATIVE

Controlled Force

Batavia, IL • On-site

$20/hr

Full-time

PTO

Re-posted 23 days ago

Job description

Job Title: Phone Representative

Location: 335 N River Street Suite 200, Batavia IL, 60510

Job Type: Full-Time, In-Office Only (No Remote)

Reports To: Office Manager / HR Department

Position Summary:

We are seeking a professional, articulate, and dependable Phone Receptionist to serve as the first point of contact for all incoming and outgoing calls to our office. The ideal candidate will possess a clear speaking voice, strong interpersonal skills, and demonstrate proficiency in Microsoft Office tools. This is an in-office only position—remote work is not permitted.

Key Responsibilities:

- Contact customers via phone, email and forward company training materials and training events

- Track and confirm customers receipt of information and or attendance

- Professional and comfortable with speaking on the phone.


Work Environment & Schedule:

Standard business hours, 8:00 AM – 5:00 PM


Office-based position; must be physically present at the assigned location

Business casual dress code

Benefits (if applicable):

PTO Accrual Policy, and option to select benefits we offer.

Apply:

Please submit your resume and a brief cover letter to Santinog@controlledforce.com. Candidates selected for interviews will be contacted directly.



Apply