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Phone Representative Jobs in Ohio (NOW HIRING)

Progressive Auto Group

Phone Sales

Massillon, OH · On-site

... Service Sales Representative for their Business Development Center - NO EXPERIENCE NECESSARY ... phone, email and text We offer: * 40 hour work week * Competitive hourly pay plus bonus program.

Progressive Auto Group

Phone Sales

Massillon, OH · On-site

... Service Sales Representative for their Business Development Center - NO EXPERIENCE NECESSARY ... phone, email and text We offer: * 40 hour work week * Competitive hourly pay plus bonus program.

Progressive Auto Group

Phone Sales

Massillon, OH · On-site

... Service Sales Representative for their Business Development Center - NO EXPERIENCE NECESSARY ... phone, email and text We offer: * 40 hour work week * Competitive hourly pay plus bonus program.

Progressive Auto Group

Phone Sales

Massillon, OH · On-site

... Service Sales Representative for their Business Development Center - NO EXPERIENCE NECESSARY ... phone, email and text We offer: * 40 hour work week * Competitive hourly pay plus bonus program.

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All JobsPhone Representative JobsPhone Representative Jobs in Ohio

Phone Representative information

See Ohio salary details

$8

$15

$24

How much do phone representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for phone representative in Ohio is $15.22, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.44 per hour, depending on experience, location, and employer.

What are some common challenges faced by phone representatives, and how can they be managed effectively?

Phone Representatives often encounter challenges such as handling difficult or upset callers, managing high call volumes, and staying focused during repetitive tasks. Effective time management and strong communication skills are essential for maintaining professionalism and resolving issues efficiently. Many organizations provide regular training and support to help representatives improve their conflict resolution abilities and stay motivated. Building rapport with callers and collaborating with team members for complex issues can also contribute to a more positive work experience.

How to become a phone representative?

To become a phone representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or familiarity with call center software can be beneficial, and some employers may require training or certification in specific tools or procedures.

What is a phone representative?

Phone representatives, also known as call center agents or customer service representatives, are professionals who handle incoming and outgoing calls for a company. Their main responsibilities include answering customer inquiries, resolving issues, providing information about products or services, and processing orders or complaints. Phone representatives are trained to communicate clearly, maintain a positive attitude, and ensure customer satisfaction during each interaction. They often use specialized software to log calls and access customer information. This role is essential for businesses that rely on strong customer support and communication.

What is the difference between Phone Representative vs Customer Service Representative?

AspectPhone RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote, or in-officeCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, tech, banking, support
Common Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

Both roles involve assisting customers, often via phone, and require strong communication skills. A Phone Representative typically focuses on handling inbound or outbound calls in call centers or remote settings, often in sales or technical support. Customer Service Representatives may work across various industries, providing support through multiple channels, including phone, email, or chat. While overlapping, Phone Representatives are more specialized in phone-based interactions, whereas Customer Service Representatives may have broader communication responsibilities.

What are the key skills and qualifications needed to thrive as a phone representative?

To thrive as a Phone Representative, you need strong verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center technology is typically required. Patience, problem-solving, and a positive attitude are crucial soft skills for handling diverse customer inquiries and resolving issues efficiently. These abilities ensure high customer satisfaction, effective service delivery, and contribute to a positive brand reputation.
What are the most commonly searched types of Phone Representative jobs in Ohio? The most popular types of Phone Representative jobs in Ohio are:
What are popular job titles related to Phone Representative jobs in Ohio? For Phone Representative jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Phone Representative jobs in Ohio look for? The top searched job categories for Phone Representative jobs in Ohio are:
What cities in Ohio are hiring for Phone Representative jobs? Cities in Ohio with the most Phone Representative job openings:
What are popular job titles related to Phone Representative jobs in OH? For Phone Representative jobs in OH, the most frequently searched job titles are:
Phone Representative jobs near you
Infographic showing various Phone Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $31,654 per year, or $15.2 per hour.

Remote Phone Calls to Hospice Patients

Amedisys Hospice of St. Clairsville

Saint Clairsville, OH • On-site

Other

Posted yesterday

New

Job description

Looking for volunteers interested in making companionship calls to hospice patients and families. Calls provide socialization while ensuring families have all their needs met prior to the weekend. Volunteers will make 12-15 calls per week. Calls can be made remotely from anywhere and based on your own personal schedules.

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