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Remote Phone Representative Jobs in Ohio (NOW HIRING)

Superior Life

Sales Representative

Columbus, OH · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

Brice, OH · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

Columbus, OH · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

Columbus, OH · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

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Remote Phone Representative information

What is a remote phone representative?

A Remote Phone Representative is a customer service professional who works from a location outside of a traditional office, often from home, handling inbound and outbound calls on behalf of a company. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. They use phone systems and computer software to assist customers efficiently while maintaining a high standard of service. This role requires excellent communication skills, problem-solving abilities, and the ability to work independently. Remote Phone Representatives are commonly employed in industries such as retail, telecommunications, healthcare, and finance.

What are the key skills and qualifications needed to thrive as a remote phone representative?

To thrive as a Remote Phone Representative, you need excellent verbal communication, active listening, problem-solving skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are typically required. Strong time management, patience, and the ability to remain calm under pressure help you stand out in this position. These skills and qualities are crucial for providing effective customer support, resolving issues efficiently, and maintaining a positive brand image while working remotely.

What are some common challenges faced by remote phone representatives, and how can they be managed effectively?

Remote Phone Representatives often encounter challenges such as staying motivated while working independently, managing distractions at home, and handling difficult customer interactions without immediate in-person support. To manage these challenges, it's helpful to establish a dedicated workspace, follow a structured daily routine, and regularly communicate with your team through virtual meetings or chat platforms. Employers typically provide extensive training and ongoing support, so taking advantage of these resources can help you feel connected and confident in your role.

What are the most commonly searched types of Phone Representative jobs in Ohio?

The most popular types of Phone Representative jobs in Ohio are:

What cities in Ohio are hiring for Remote Phone Representative jobs?

Cities in Ohio with the most Remote Phone Representative job openings:

Remote Phone Representative jobs near you
Infographic showing various Remote Phone Representative job openings in Ohio as of August 2026, with employment types broken down into 83% Full Time, 6% Part Time, and 11% Contract. Highlights an 100% Remote job distribution.

EDI Account Representative

Quadax, Inc.

Middleburg Heights, OH • On-site, Remote

Full-time

Re-posted 14 days ago

Quadax rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

163rd of 245 rated software companies

Job description

Company Description
With deep industry expertise and technology delivered through person-to-person contact, only Quadax gives RCS professionals the freedom to consistently add value to their company.
Job Description
The Account Representative will aid the EDI Client Experience department in researching and maintaining the flow of client concerns efficiently. The Internal Support Account Representative's main priority would be to review and assist in resolving the Help Desk work queues of Account Reps known to be out of the office. The Internal Support Account Representative would remain in the office and serve as a back-up to various levels of EDI Client Experience (as assigned by management) while helping to keep the department organized.
The EDI Internal Support Account Representative has an array of responsibilities and, therefore, should be comfortable with a fast-paced work day that often includes: multi-tasking, prioritizing, training, remaining organized, problem solving with attention to detail, and the ability to keep calm with a positive attitude while working independently, with clients, and/or as a team.
Responsibilities:
  • Review and assist the work queues of Account Reps known to be out of the office while onsite at clients.
  • Serve as an overall lifeline for the entire Client Experience team. Because of this, punctuality is a must. It is important to be on time for work (8:00 am - 5:00 pm EST), meetings, and following through on a commitment.
  • Contact & approve or reject new Quadax Portal login requests appropriately and timely.
  • Provide backup support to cover phones for the Client Support Center (CSC) as needed.
  • Conduct new Xpeditor Hosted remote installs (including any additional add-on products purchased at the time of the new Xpeditor sale).
  • Document and summarize all training activity within an Account Management Activity Report (AMAR), and then submit the report through SharePoint within 24-48 business hours after the remote/phone install has been completed.
  • Create & submit a weekly reporting.
  • Assist in researching and creating training material for the EDI Client Experience team (as assigned) and provide a training session based upon their findings.
  • Contribute to the maintenance and upkeep of the EDI Document Library by reviewing reference material and suggestions for updates, applying updates as approved, and then posting these documents within the Library.
  • Attend not only their own weekly team meetings, but also their assigned teams' meeting, general Client Experience EDI meetings.
  • Serve as a mentor to newly hired Client Experience employees and/or CSC Reps as called upon (which is often a fun and very rewarding experience).
  • Other duties as assigned.

Qualifications
  • Bachelor's degree and/or experience in the healthcare industry revenue cycle preferred
  • EDI experience mandatory.
  • Knowledge of EDI resources and applications.
  • Ability to assist with client software training.
  • Ability to establish priorities, proceed with objectives, and work independently
  • Excellent written and verbal communication skills which would include client training either on site or by phone.
  • Strong attention to detail & organization.
  • Proficient with Microsoft Word, Excel, PowerPoint and Outlook

Additional Information
Requirements:
Physical Demands: General office demands including sitting and/or standing for long periods of time. Dexterity with general office equipment including but not limited to keyboard, mouse, and calculator. Ability to lift up to 25 pounds.
Ability to handle stress in a fast-paced environment with multiple priorities and deadlines while adapting to a changing atmosphere. The employee will be expected to maintain confidentiality, adapt to business needs, make judgement decisions, grasp new ideas, and communicate with department managers, as well as with various employees and clients at all levels.

What Quadax employees say

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