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Phone Representative Jobs in Virginia (NOW HIRING)

ARS

Inside Sales Rep / Phone Closer

Alexandria, VA · On-site

$85K/yr

We are expanding our Inside Sales team and hiring motivated Phone Sales Specialists / Rehash Representatives to close sales from company-provided warm leads. This role focuses on following up with ...

The US Oncology Network

Telephone Operator

Norfolk, VA · On-site

$17.10 - $21.05/hr

Phone Scheduler Survey *** If you have completed the survey before, even for another position ... Representative of BCC, Ches, HV, Obici, PA offices * Cancel, reschedule and schedule appointments ...

RK Auto

BDC Representative

Virginia Beach, VA · On-site

$13.25 - $17.75/hr

Service BDC Representative Department : Service | Business Development Center (BDC) Job Overview ... Strong communication and phone etiquette skills * Positive attitude with willingness to learn and ...

RK Auto

BDC Representative

Virginia Beach, VA · On-site

$13.25 - $17.75/hr

Service BDC Representative Department : Service | Business Development Center (BDC) Job Overview ... Strong communication and phone etiquette skills * Positive attitude with willingness to learn and ...

RK Auto

BDC Representative

Virginia Beach, VA

$14.25 - $19/hr

Service BDC Representative Department : Service | Business Development Center (BDC) Job Overview ... Strong communication and phone etiquette skills * Positive attitude with willingness to learn and ...

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Phone Representative information

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How much do phone representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for phone representative in Virginia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.16 per hour, depending on experience, location, and employer.

What are some common challenges faced by phone representatives, and how can they be managed effectively?

Phone Representatives often encounter challenges such as handling difficult or upset callers, managing high call volumes, and staying focused during repetitive tasks. Effective time management and strong communication skills are essential for maintaining professionalism and resolving issues efficiently. Many organizations provide regular training and support to help representatives improve their conflict resolution abilities and stay motivated. Building rapport with callers and collaborating with team members for complex issues can also contribute to a more positive work experience.

How to become a phone representative?

To become a phone representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or familiarity with call center software can be beneficial, and some employers may require training or certification in specific tools or procedures.

What is a phone representative?

Phone representatives, also known as call center agents or customer service representatives, are professionals who handle incoming and outgoing calls for a company. Their main responsibilities include answering customer inquiries, resolving issues, providing information about products or services, and processing orders or complaints. Phone representatives are trained to communicate clearly, maintain a positive attitude, and ensure customer satisfaction during each interaction. They often use specialized software to log calls and access customer information. This role is essential for businesses that rely on strong customer support and communication.

What is the difference between Phone Representative vs Customer Service Representative?

AspectPhone RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote, or in-officeCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, tech, banking, support
Common Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

Both roles involve assisting customers, often via phone, and require strong communication skills. A Phone Representative typically focuses on handling inbound or outbound calls in call centers or remote settings, often in sales or technical support. Customer Service Representatives may work across various industries, providing support through multiple channels, including phone, email, or chat. While overlapping, Phone Representatives are more specialized in phone-based interactions, whereas Customer Service Representatives may have broader communication responsibilities.

What are the key skills and qualifications needed to thrive as a phone representative?

To thrive as a Phone Representative, you need strong verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center technology is typically required. Patience, problem-solving, and a positive attitude are crucial soft skills for handling diverse customer inquiries and resolving issues efficiently. These abilities ensure high customer satisfaction, effective service delivery, and contribute to a positive brand reputation.
What are the most commonly searched types of Phone Representative jobs in Virginia? The most popular types of Phone Representative jobs in Virginia are:
What are popular job titles related to Phone Representative jobs in Virginia? For Phone Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Phone Representative jobs in Virginia look for? The top searched job categories for Phone Representative jobs in Virginia are:
What are popular job titles related to Phone Representative jobs in VA? For Phone Representative jobs in VA, the most frequently searched job titles are:
Phone Representative jobs near you
Infographic showing various Phone Representative job openings in Virginia as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $33,010 per year, or $15.9 per hour.

Philanthropy Phone Representative

Operation Blessing International

Virginia Beach, VA • Remote

$51K - $57K/yr

Full-time

Posted 2 days ago

New

Job description

Major Gifts: Remote – Virginia Beach, VA area

Operation Blessing (OB) is seeking a highly-motivated Philanthropy Phone Representative to develop, sustain, and deepen relationships with existing OB partners. Through a voice-to-voice relationship, this vital role will convey the ongoing needs of Operation Blessing ministries and express how a partner gift can generate greater impact and reach.

Operation Blessing has a longstanding community of invested partners and donors who power OB’s capacity to advance The Gospel message. Our mission as a multifaceted nonprofit organization is to demonstrate God's love by alleviating human need and suffering in the United States and around the world. Serving in this position facilitates ministry activities and contributes to OB’s Biblical mission to extend a helping hand in Christ’s name to meet physical and spiritual needs.

The salary range for this position is $51,700-$57,000 annually. Final compensation within this range will be determined based on a combination of education, relevant experience, and demonstrated skills aligned with the role requirements.

The ideal candidate will have the following qualifications:

  • Proven track record of cultivating relationships via telephone and other methods of communication while improving revenues through relationship building
  • Excellent customer service and interpersonal skills with ability to interact with donors and CBN/OB staff in positive and professional manner
  • Strong working knowledge of fundraising principles and practices
  • Strong knowledge of Biblical principles and doctrine
  • Strong project and time management skills with ability to multi-task assignments
  • Excellent oral and written communication skills with ability to speak persuasively and articulate OB’s programs, mission, and purpose
  • Proficient in Microsoft Office and donor database software
  • Excellent organizational skills with keen attention to detail
  • Discreet with the ability to demonstrate sound judgment and maintain confidentiality
  • Self-motivated with ability to work independently and as an effective member of a team
  • Flexible with ability to work well under pressure and consistently meet deadlines
  • Demonstrate life application of Biblical principles and practices in alignment with OB’s nonprofit Christian mission

Operation Blessing (OB) is a nonprofit humanitarian organization that provides strategic relief on an ongoing basis through core programs such as hunger relief, medical care, clean water, and disaster relief. Headquartered in beautiful Virginia Beach, VA, OB offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions. If you meet the listed qualifications and are in agreement with OB’s mission and purpose, please click apply or visit our OB Job Board at www.ob.org for application and benefit information.

We are unable to give full consideration to resumes without applications.

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