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Phone Representative Jobs in Virginia (NOW HIRING)

ARS

Inside Sales Rep / Phone Closer

Alexandria, VA

$85K/yr

ARS-Rescue Rooter Pay: $20 - $22 Per Hour + Commission. Opportunity to earn $85k+ per year. Schedule: 10:00 AM - 7:00 PM (rotating weekends) Full-time, year-round work Location: Office is located in

The US Oncology Network

Telephone Operator

Norfolk, VA · On-site

$17.10 - $21.05/hr

Overview Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting

The US Oncology Network

Telephone Operator

Norfolk, VA

$17.10 - $21.05/hr

Overview Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting

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Phone Representative information

See Virginia salary details

$8

$15

$25

How much do phone representative jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for phone representative in Virginia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.16 per hour, depending on experience, location, and employer.

What are some common challenges faced by phone representatives, and how can they be managed effectively?

Phone Representatives often encounter challenges such as handling difficult or upset callers, managing high call volumes, and staying focused during repetitive tasks. Effective time management and strong communication skills are essential for maintaining professionalism and resolving issues efficiently. Many organizations provide regular training and support to help representatives improve their conflict resolution abilities and stay motivated. Building rapport with callers and collaborating with team members for complex issues can also contribute to a more positive work experience.

How to become a phone representative?

To become a phone representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or familiarity with call center software can be beneficial, and some employers may require training or certification in specific tools or procedures.

What is a phone representative?

Phone representatives, also known as call center agents or customer service representatives, are professionals who handle incoming and outgoing calls for a company. Their main responsibilities include answering customer inquiries, resolving issues, providing information about products or services, and processing orders or complaints. Phone representatives are trained to communicate clearly, maintain a positive attitude, and ensure customer satisfaction during each interaction. They often use specialized software to log calls and access customer information. This role is essential for businesses that rely on strong customer support and communication.

What is the difference between Phone Representative vs Customer Service Representative?

AspectPhone RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote, or in-officeCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, tech, banking, support
Common Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

Both roles involve assisting customers, often via phone, and require strong communication skills. A Phone Representative typically focuses on handling inbound or outbound calls in call centers or remote settings, often in sales or technical support. Customer Service Representatives may work across various industries, providing support through multiple channels, including phone, email, or chat. While overlapping, Phone Representatives are more specialized in phone-based interactions, whereas Customer Service Representatives may have broader communication responsibilities.

What are the key skills and qualifications needed to thrive as a phone representative?

To thrive as a Phone Representative, you need strong verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center technology is typically required. Patience, problem-solving, and a positive attitude are crucial soft skills for handling diverse customer inquiries and resolving issues efficiently. These abilities ensure high customer satisfaction, effective service delivery, and contribute to a positive brand reputation.
What are the most commonly searched types of Phone Representative jobs in Virginia? The most popular types of Phone Representative jobs in Virginia are:
What are popular job titles related to Phone Representative jobs in Virginia? For Phone Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Phone Representative jobs in Virginia look for? The top searched job categories for Phone Representative jobs in Virginia are:
What are popular job titles related to Phone Representative jobs in VA? For Phone Representative jobs in VA, the most frequently searched job titles are:
Phone Representative jobs near you
Infographic showing various Phone Representative job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,010 per year, or $15.9 per hour.

Vacation Sales Phone Representative- up to $2K Sign On Bonus Potential *

Marriott Vacations Worldwide

Williamsburg, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Marriott Vacations Worldwide rating

7.4

Company rating: 7.4 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

3rd of 21 rated holiday rentals

Job description

Are you looking for a place where meaningful moments are made together?
We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Marketing In House, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled:
  • Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

As a Coordinator Marketing In House, a typical day will include:
  • Schedules sales presentations and manages customer expectations.

  • Provides the highest level of service to exceed budgeted sales presentations and volume production goals.

  • Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.

  • Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.

Guest Experience and Company Standards:
  • Welcome and greet guests; anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Contribute to team goals.

  • Always follow company policies and safety procedures.

To Become a Coordinator Marketing In House:
  • Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.

  • Available to work various shifts, holidays, and weekends.

  • Concierge, and/or sales experience preferred.

  • Position may require background and drug screening, in accordance with state and local requirements.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

What Marriott Vacations Worldwide employees say

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