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Phone Representative Jobs in Virginia (NOW HIRING)

The US Oncology Network

Telephone Operator

Norfolk, VA · On-site

$17.10 - $21.05/hr

... Phone scheduler to support all of our offices based out of our Centralized Operations office ... Representative of BCC, Ches, HV, Obici, PA offices * Cancel, reschedule and schedule appointments ...

Cannon Recruiting llc

Be Seen First

Inside Sales Representative

Winchester, VA · On-site

$17 - $20/hr

Inside Sales Representative Location: Strasburg, VA (on-site) Compensation: $17-$20/hour Schedule ... This role is a fit for someone who is comfortable on the phone, organized with follow-up, and ...

Cannon Recruiting llc

Be Seen First

Inside Sales Representative

Winchester, VA · On-site

$17 - $20/hr

Inside Sales Representative Location: Strasburg, VA (on-site) Compensation: $17-$20/hour Schedule ... This role is a fit for someone who is comfortable on the phone, organized with follow-up, and ...

VSI

Patient Care Representative

Reston, VA · On-site

$18 - $22.25/hr

C. metropolitan area, is seeking a Patient Care Representative to join our reception team. This ... Ability to handle a high volume of phone calls with customer service excellence. * Generate and ...

Cervello-Wellness

Front Desk Representative

Alexandria, VA · On-site

$15.75 - $19.25/hr

As a Front Desk Representative, you will be the first point of contact for our clients ... You will greet customers as they arrive, book appointments, answer phone calls, and collect payment ...

Cervello-Wellness

Front Desk Representative

Alexandria, VA · On-site

$15.75 - $19.25/hr

As a Front Desk Representative, you will be the first point of contact for our clients ... You will greet customers as they arrive, book appointments, answer phone calls, and collect payment ...

ARS

Inside Sales Representative

Springfield, VA

$85K/yr

We are expanding our Inside Sales team and hiring motivated Phone Sales Specialists / Rehash Representatives to close sales from company-provided warm leads. This role focuses on following up with ...

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Phone Representative information

See Virginia salary details

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How much do phone representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for phone representative in Virginia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.16 per hour, depending on experience, location, and employer.

What is a phone representative?

Phone representatives, also known as call center agents or customer service representatives, are professionals who handle incoming and outgoing calls for a company. Their main responsibilities include answering customer inquiries, resolving issues, providing information about products or services, and processing orders or complaints. Phone representatives are trained to communicate clearly, maintain a positive attitude, and ensure customer satisfaction during each interaction. They often use specialized software to log calls and access customer information. This role is essential for businesses that rely on strong customer support and communication.

What are the key skills and qualifications needed to thrive as a phone representative?

To thrive as a Phone Representative, you need strong verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center technology is typically required. Patience, problem-solving, and a positive attitude are crucial soft skills for handling diverse customer inquiries and resolving issues efficiently. These abilities ensure high customer satisfaction, effective service delivery, and contribute to a positive brand reputation.

What are some common challenges faced by phone representatives, and how can they be managed effectively?

Phone Representatives often encounter challenges such as handling difficult or upset callers, managing high call volumes, and staying focused during repetitive tasks. Effective time management and strong communication skills are essential for maintaining professionalism and resolving issues efficiently. Many organizations provide regular training and support to help representatives improve their conflict resolution abilities and stay motivated. Building rapport with callers and collaborating with team members for complex issues can also contribute to a more positive work experience.

What is the difference between Phone Representative vs Customer Service Representative?

AspectPhone RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote, or in-officeCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, tech, banking, support
Common Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

Both roles involve assisting customers, often via phone, and require strong communication skills. A Phone Representative typically focuses on handling inbound or outbound calls in call centers or remote settings, often in sales or technical support. Customer Service Representatives may work across various industries, providing support through multiple channels, including phone, email, or chat. While overlapping, Phone Representatives are more specialized in phone-based interactions, whereas Customer Service Representatives may have broader communication responsibilities.

How to become a phone representative?

To become a phone representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with phone systems or CRM software can be beneficial, and some employers may require training or certification in customer service techniques.

What are the most commonly searched types of Phone Representative jobs in Virginia?

The most popular types of Phone Representative jobs in Virginia are:

What are popular job titles related to Phone Representative jobs in Virginia?

For Phone Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Phone Representative jobs in Virginia look for?

The top searched job categories for Phone Representative jobs in Virginia are:

What are popular job titles related to Phone Representative jobs in VA?

For Phone Representative jobs in VA, the most frequently searched job titles are:

Phone Representative jobs near you
Infographic showing various Phone Representative job openings in Virginia as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 70% Physical, 1% Hybrid, and 29% Remote job distribution, with an average salary of $33,010 per year, or $15.9 per hour.

Telephone Operator

The US Oncology Network

Norfolk, VA • On-site

$17.10 - $21.05/hr

Full-time

Life, Retirement

Re-posted 17 days ago

US Oncology rating

7.1

Company rating: 7.1 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

378th of 898 rated healthcare providers

Job description

Overview

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Phone scheduler to support all of our offices based out of our Centralized Operations office located in Norfolk.

Employment Type: Full-Time, In-Person

Benefits: M/D/V, Life Ins., 401(k)  

Compensation Range: $17.10/hr - $21.05/hr

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.  


Responsibilities
  • Primary operators for Incoming Scheduling Calls
  • Representative of BCC, Ches, HV, Obici, PA offices
  • Cancel, reschedule and schedule appointments as requested by Patients and Clinical Teams
  • Monitor scheduling voice mail and contact patients for scheduling
  • Direct responsibility for scheduling for specific providers
  • Monitor and schedule from Order que for specific providers
  • Monitor and schedule from bump list for specific providers
  • Oversight of Practice Appt Reminder Responses; contact patients who select cancel or reschedule prior to appt date
  • Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records
  • Other duties as requested or assigned

Qualifications
  • Receptionist or office experience required
  • Medical office experience strongly preferred
  • Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required
  • High school diploma or equivalent
  • Must be able and willing to travel to other office locations as needed

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

Qualifications:
  • Receptionist or office experience required
  • Medical office experience strongly preferred
  • Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required
  • High school diploma or equivalent
  • Must be able and willing to travel to other office locations as needed

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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