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Full Time Phone Representative Jobs (NOW HIRING)

Controlled Force

PHONE REPRESENTATIVE

Batavia, IL · On-site

$20/hr

Phone Representative Location: 335 N River Street Suite 200, Batavia IL, 60510 Job Type: Full-Time, In-Office Only (No Remote) Reports To: Office Manager / HR Department Position Summary: We are ...

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$14.50 - $19.75/hr

Job Opportunity ATC Income Tax is now hiring Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed). If hired, position will start immediately Monday ...

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$14.50 - $19.75/hr

Job Opportunity ATC Income Tax is now hiring Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed). If hired, position will start immediately Monday ...

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Full Time Phone Representative information

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How much do full time phone representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for full time phone representative in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a full time phone representative, and why are they important?

To thrive as a Full Time Phone Representative, you need strong verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving abilities, and a positive attitude help create a standout customer experience. These skills and qualities are crucial for effectively resolving customer issues, maintaining satisfaction, and supporting business goals in a fast-paced environment.

What is the difference between Full Time Phone Representative vs Customer Service Agent?

AspectFull Time Phone RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or remote settings
Industry UsageTelecommunications, insurance, salesRetail, tech support, hospitality
Search IntentJob roles, employment type, responsibilitiesCustomer support, job openings, skills

Full Time Phone Representatives and Customer Service Agents often share similar roles, requiring communication skills and working in call centers or customer support environments. The main difference lies in the employment status, with Full Time Phone Representatives working full-time hours, while Customer Service Agents may work part-time or on a flexible basis. Both roles are essential in industries like telecommunications and retail, focusing on assisting customers and resolving inquiries.

What are some common challenges full time phone representatives face, and how can they overcome them?

Full Time Phone Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining consistent performance throughout long shifts. Overcoming these challenges typically involves developing strong communication and problem-solving skills, practicing active listening, and utilizing stress management techniques. Many organizations provide training, scripts, and support from supervisors or team leads to help representatives succeed, and collaboration with colleagues can also provide valuable advice and encouragement.

What does a full time phone representative do?

A Full Time Phone Representative is responsible for handling inbound and outbound calls for a company, assisting customers with inquiries, resolving issues, and providing product or service information. They often work in call centers or customer service departments and are expected to maintain a high standard of professionalism and communication. Their role may also include documenting interactions, processing orders, and escalating complex issues to appropriate departments. Full-time positions typically require working 35-40 hours per week and may include evening or weekend shifts depending on the employer.
What cities are hiring for Full Time Phone Representative jobs? Cities with the most Full Time Phone Representative job openings:
What are the most commonly searched types of Phone Representative jobs? The most popular types of Phone Representative jobs are:
What states have the most Full Time Phone Representative jobs? States with the most job openings for Full Time Phone Representative jobs include:
Full Time Phone Representative jobs near you

PHONE REPRESENTATIVE

Controlled Force

Batavia, IL • On-site

$20/hr

Full-time

PTO

Re-posted 3 days ago

Job description

Job Title: Phone Representative

Location: 335 N River Street Suite 200, Batavia IL, 60510

Job Type: Full-Time, In-Office Only (No Remote)

Reports To: Office Manager / HR Department

Position Summary:

We are seeking a professional, articulate, and dependable Phone Receptionist to serve as the first point of contact for all incoming and outgoing calls to our office. The ideal candidate will possess a clear speaking voice, strong interpersonal skills, and demonstrate proficiency in Microsoft Office tools. This is an in-office only position—remote work is not permitted.

Key Responsibilities:

- Contact customers via phone, email and forward company training materials and training events

- Track and confirm customers receipt of information and or attendance

- Professional and comfortable with speaking on the phone.


Work Environment & Schedule:

Standard business hours, 8:00 AM – 5:00 PM


Office-based position; must be physically present at the assigned location

Business casual dress code

Benefits (if applicable):

PTO Accrual Policy, and option to select benefits we offer.

Apply:

Please submit your resume and a brief cover letter to Santinog@controlledforce.com. Candidates selected for interviews will be contacted directly.



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