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Phone Representative Jobs (NOW HIRING)

Pizza Inn

Phone Pro

Carlsbad, NM · On-site

Answers phone, suggestively sells menu items, accurately takes orders and quotes proper delivery times. * Familiar with menu and able to describe items. * Knows manager, coupon and Radio/TV specials.

Pizza Inn

Phone Pro

Hobbs, NM · On-site

Answers phone, suggestively sells menu items, accurately takes orders and quotes proper delivery times. * Familiar with menu and able to describe items. * Knows manager, coupon and Radio/TV specials.

Rainbow Advisers

Phone Psychic Position

In order to become an Rainbow Adviser you must meet the requirements below: -1 or more years providing psychic readings. -Land Line Phone or Cell Phone -Must be an U.S Citizen & Over the Age of 18 ...

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Phone Representative information

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How much do phone representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for phone representative in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What are some common challenges faced by phone representatives, and how can they be managed effectively?

Phone Representatives often encounter challenges such as handling difficult or upset callers, managing high call volumes, and staying focused during repetitive tasks. Effective time management and strong communication skills are essential for maintaining professionalism and resolving issues efficiently. Many organizations provide regular training and support to help representatives improve their conflict resolution abilities and stay motivated. Building rapport with callers and collaborating with team members for complex issues can also contribute to a more positive work experience.

How to become a phone representative?

To become a phone representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or familiarity with call center software can be beneficial, and some employers may require training or certification in specific tools or procedures.

What is a phone representative?

Phone representatives, also known as call center agents or customer service representatives, are professionals who handle incoming and outgoing calls for a company. Their main responsibilities include answering customer inquiries, resolving issues, providing information about products or services, and processing orders or complaints. Phone representatives are trained to communicate clearly, maintain a positive attitude, and ensure customer satisfaction during each interaction. They often use specialized software to log calls and access customer information. This role is essential for businesses that rely on strong customer support and communication.

What is the difference between Phone Representative vs Customer Service Representative?

AspectPhone RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote, or in-officeCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, tech, banking, support
Common Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

Both roles involve assisting customers, often via phone, and require strong communication skills. A Phone Representative typically focuses on handling inbound or outbound calls in call centers or remote settings, often in sales or technical support. Customer Service Representatives may work across various industries, providing support through multiple channels, including phone, email, or chat. While overlapping, Phone Representatives are more specialized in phone-based interactions, whereas Customer Service Representatives may have broader communication responsibilities.

What are the key skills and qualifications needed to thrive as a phone representative?

To thrive as a Phone Representative, you need strong verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center technology is typically required. Patience, problem-solving, and a positive attitude are crucial soft skills for handling diverse customer inquiries and resolving issues efficiently. These abilities ensure high customer satisfaction, effective service delivery, and contribute to a positive brand reputation.
More about Phone Representative jobs
What cities are hiring for Phone Representative jobs? Cities with the most Phone Representative job openings:
What are the most commonly searched types of Phone Representative jobs? The most popular types of Phone Representative jobs are:
Who are the top companies hiring for Phone Representative jobs? The top employers for Phone Representative jobs are:
What states have the most Phone Representative jobs? States with the most job openings for Phone Representative jobs include:
What job categories do people searching Phone Representative jobs look for? The top searched job categories for Phone Representative jobs are:
What are popular job titles related to Phone Representative jobs? For Phone Representative jobs, the most frequently searched job titles are:
Phone Representative jobs near you
Infographic showing various Phone Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.

Phone Pro

Pizza Inn

Carlsbad, NM • On-site

Other

Re-posted 9 days ago

Pizza Inn rating

3.9

Company rating: 3.9 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

87th of 87 rated restaurants

Job description

Job Title

Duties and Responsibilities

  1. Answers phone, suggestively sells menu items, accurately takes orders and quotes proper delivery times.
  2. Familiar with menu and able to describe items.
  3. Knows manager, coupon and Radio/TV specials.
  4. Responsible for proper cash handling.
  5. Able to give directions to the restaurant.
  6. Keeps pace with incoming orders.
  7. Keeps area clean and organized.
  8. Assists in keeping kitchen area clean.
  9. Stays familiar with delivery area.
  10. Assists with folding pizza boxes.
  11. Performs guest callbacks.
  12. Completes opening and/or closing checklists.
  13. Other duties as assigned by Company Management.

Requirements

  1. Entry-level position.

Skills and Characteristics Required

  1. Excellent customer service skills.
  2. Strong communication skills. Must be pleasant, personable and friendly.
  3. Sense of urgency.

Physical Demands

Must be able to speak clearly and listen attentively to supervisors and employees. Must have the ability to remain stationary for periods of up to four hours in length.

Working Conditions

Typical restaurant environment.

Reports to: Manager

LOCATION: 3005 National Parks Hwy. Location: Restaurant

FLSA Status: Non-Exempt

What Pizza Inn employees say

Pay

Benefits

Hours and flexibility

Workplace

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