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Phone Representative Jobs (NOW HIRING)

StorageMart

Home Office - Phone Rep 1

Columbia, MO · On-site +1

$19.50/hr

Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?

PRI Technology

Customer Service Representative

Bethlehem, PA · On-site

$14.75 - $20/hr

Inbound phone representative that will be assisting our clients with answering questions or troubleshooting issues within our new office with our new Client Portal. No specific experience required ...

StorageMart

Home Office - Phone Rep 1

$16.50 - $22.25/hr

Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?

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Phone Representative information

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How much do phone representative jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for phone representative in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Phone representatives can earn $4,000 or more weekly through high-volume sales, commission, or bonuses, especially in industries like insurance, technology, or telemarketing. Success often depends on strong communication skills, experience, and performance-based pay structures; some roles may require certifications or specialized training but not a college degree.

What are some common challenges faced by Phone Representatives, and how can they be managed effectively?

Phone Representatives often encounter challenges such as handling difficult or upset callers, managing high call volumes, and staying focused during repetitive tasks. Effective time management and strong communication skills are essential for maintaining professionalism and resolving issues efficiently. Many organizations provide regular training and support to help representatives improve their conflict resolution abilities and stay motivated. Building rapport with callers and collaborating with team members for complex issues can also contribute to a more positive work experience.

How to become a phone representative?

To become a phone representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service and familiarity with phone systems or CRM software can improve job prospects; some employers may also require basic computer skills or training programs.

What are phone representatives?

Phone representatives, also known as call center agents or customer service representatives, are professionals who handle incoming and outgoing calls for a company. Their main responsibilities include answering customer inquiries, resolving issues, providing information about products or services, and processing orders or complaints. Phone representatives are trained to communicate clearly, maintain a positive attitude, and ensure customer satisfaction during each interaction. They often use specialized software to log calls and access customer information. This role is essential for businesses that rely on strong customer support and communication.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or incentives.

What is the difference between Phone Representative vs Customer Service Representative?

AspectPhone RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote, or in-officeCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, tech, banking, support
Common Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

Both roles involve assisting customers, often via phone, and require strong communication skills. A Phone Representative typically focuses on handling inbound or outbound calls in call centers or remote settings, often in sales or technical support. Customer Service Representatives may work across various industries, providing support through multiple channels, including phone, email, or chat. While overlapping, Phone Representatives are more specialized in phone-based interactions, whereas Customer Service Representatives may have broader communication responsibilities.

How to make 1000 a week remotely?

A phone representative can earn $1,000 a week remotely by working full-time hours, often 40 or more per week, and earning an hourly wage or commission-based pay. Increasing income may involve gaining experience, improving communication skills, and working for companies that offer higher pay rates or performance bonuses.

What are the key skills and qualifications needed to thrive as a Phone Representative, and why are they important?

To thrive as a Phone Representative, you need strong verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center technology is typically required. Patience, problem-solving, and a positive attitude are crucial soft skills for handling diverse customer inquiries and resolving issues efficiently. These abilities ensure high customer satisfaction, effective service delivery, and contribute to a positive brand reputation.
More about Phone Representative jobs
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Phone Representative jobs near you
Infographic showing various Phone Representative job openings in the United States as of June 2026, with employment types broken down into 66% Full Time, 17% Part Time, and 17% Temporary. Highlights an 100% In-person job distribution, with an average salary of $33,296 per year, or $16 per hour.
Regional Parts Phone Representative (HYBRID)

Regional Parts Phone Representative (HYBRID)

JX Enterprises, Inc.

New Haven, IN • On-site

$20 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Description:

About Us:


At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.


Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.


Shift: Monday - Friday 7:00am - 3:30pm

Can be located at any of our three local offices: Lafayette, IN; Fort Wayne, IN; or Indianapolis, IN


Job Purpose:

The Regional Parts Phone Representative is the go-to person for our customers, handling inbound calls to help them find the right parts, generate parts sales and ensure they have a positive experience. We're looking for someone who embodies hard work, customer focus, team collaboration, adaptability, and responsibility.


Essential Duties and Responsibilities:


Honor Commitments:

  • Answer customer calls with dedication and determination, striving to meet their needs and exceed their expectations.
  • Record customer information accurately in our systems, ensuring that all details are captured for future reference and follow-up.
  • Create Positive Experiences:
  • Deliver friendly and efficient service, helping customers with parts selection and providing information on products and services to enhance their experience.
  • Provide price quotes, inform customers about specials, and keep them updated on the status of their orders.

Foster Lifelong Learning:

  • Continuously update personal knowledge of products and customer service techniques, contributing to the team's overall skill enhancement.
  • Engage in all assigned learning modules: Demonstrating a commitment to personal and professional development, embracing opportunities to expand knowledge and skills.

Exhibit Pioneering Spirit:

  • Work closely with fellow team members to tackle customer inquiries and find solutions together, fostering a supportive and cohesive work environment.

Demonstrate Good Stewardship:

  • Maintain accurate records and manage resources wisely to ensure optimal service delivery and data integrity, which includes detailed tracking in the purchase order system.

Other Duties as Assigned:

  • Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.


The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.


An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


Minimum Qualifications:

  • High School Diploma, college degree preferred.
  • Required 5+ years of commercial parts counter experience.
  • 10+ years of commercial parts counter experience preferred.
  • Strong understanding of basic truck systems
  • The ability to use business systems for daily tasks.
  • Exceptional communication skills, both over the phone and in writing.
  • Proven customer service skills with a high degree of attention to detail.
  • Ability to multitask and thrive in a fast-paced environment.
  • Proficient in computer use, especially Google Applications.
  • Strong organizational and time management skills.
  • Dependable, with reliable attendance and the ability to work with minimal supervision.

Employee Benefits:

Insurance:

  • Medical - PPO and HDHP options
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA) with company match
  • Dental Insurance
  • Vision Insurance
  • Accident & Critical Illness Insurance
  • Group Term Life Insurance (company paid)
  • Short and Long-Term Disability (company paid)

Paid Time Off:

  • Paid Time Off (PTO)
  • Paid Holidays
  • Volunteer Time-Off
  • Paid Maternity/Paternity Leave
  • Bereavement/Funeral

Compensation:

  • 401(k) Retirement Plan with company match

Other:

  • Employee Assistance Program (EAP)
  • Wellness incentives
  • Company paid and provided uniforms
  • Training: In-House, Instructor-Led, and Online

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Requirements: