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Phone Representative Jobs (NOW HIRING)

Monster Reservations Group

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Hospitality Phone Rep - $17-$19/hr + Bonuses

Myrtle Beach, SC · On-site

$17 - $19/hr

Saturday-Tuesday, 9:00 AM-6:00 PM Monster Reservations Group is hiring Hospitality Phone Reps to help vacation package owners book trips they've already purchased. You'll handle inbound and outbound ...

Urgent

Training provided

Elite Lawn care

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Phone Receptionist/ Sales Representative - Lawn & Landscape

Las Vegas, NV · On-site

$18 - $22/hr

About the Role We're looking for a motivated, people-friendly CSR/Sales Representative to join our ... Overcome objections and close deals over the phone * Schedule service appointments and hand off new ...

M&K Pizza - Pizza Inn

Phone Pro

Carlsbad, NM

Duties and Responsibilities Answers phone, suggestively sells menu items, accurately takes orders and quotes proper delivery times. Familiar with menu and able to describe items. Knows manager ...

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Phone Representative information

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How much do phone representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for phone representative in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What are some common challenges faced by Phone Representatives, and how can they be managed effectively?

Phone Representatives often encounter challenges such as handling difficult or upset callers, managing high call volumes, and staying focused during repetitive tasks. Effective time management and strong communication skills are essential for maintaining professionalism and resolving issues efficiently. Many organizations provide regular training and support to help representatives improve their conflict resolution abilities and stay motivated. Building rapport with callers and collaborating with team members for complex issues can also contribute to a more positive work experience.

What are phone representatives?

Phone representatives, also known as call center agents or customer service representatives, are professionals who handle incoming and outgoing calls for a company. Their main responsibilities include answering customer inquiries, resolving issues, providing information about products or services, and processing orders or complaints. Phone representatives are trained to communicate clearly, maintain a positive attitude, and ensure customer satisfaction during each interaction. They often use specialized software to log calls and access customer information. This role is essential for businesses that rely on strong customer support and communication.

What is the difference between Phone Representative vs Customer Service Representative?

AspectPhone RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote, or in-officeCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, tech, banking, support
Common Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

Both roles involve assisting customers, often via phone, and require strong communication skills. A Phone Representative typically focuses on handling inbound or outbound calls in call centers or remote settings, often in sales or technical support. Customer Service Representatives may work across various industries, providing support through multiple channels, including phone, email, or chat. While overlapping, Phone Representatives are more specialized in phone-based interactions, whereas Customer Service Representatives may have broader communication responsibilities.

What are the key skills and qualifications needed to thrive as a Phone Representative, and why are they important?

To thrive as a Phone Representative, you need strong verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center technology is typically required. Patience, problem-solving, and a positive attitude are crucial soft skills for handling diverse customer inquiries and resolving issues efficiently. These abilities ensure high customer satisfaction, effective service delivery, and contribute to a positive brand reputation.
More about Phone Representative jobs
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Phone Representative jobs near you
Infographic showing various Phone Representative job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.
Vacation Sales Phone Rep

Vacation Sales Phone Rep

Hilton Grand Vacations

Las Vegas, NV • On-site

$85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Are you a great communicator? As an Outbound Vacation Sales Representative, you’ll connect with guests and members who are excited to travel, offering them exclusive mini-vacation packages. Using our sophisticated contact system, you’ll engage with new guests approximately every 90 seconds all from our onsite call center.


Join us for walk-in interviews every Tuesday & Thursday

•    Time: 9:30 AM– 3:30 PM 
•    Location: 5555 Badura Avenue, Ste # 160, Las Vegas, NV 89118

What You'll Do:

  • Promote and sell mini-vacation packages across various resort locations, following company telemarketing guidelines.
  • Share accurate and engaging information about Hilton Grand Vacations resorts, partner accommodations, current promotions, and premium offers.
  • Provide every guest with respectful, courteous, and professional service.

Why Join Us? Because it's "Where you belong"!

  • Hourly pay + commission opportunities (Top performers can earn $85,000+ annually)
  • Comprehensive paid training 4 weeks (Monday–Friday, 8:00 AM – 4:00 PM)
  • Full-time shifts available during department hours- 7am-7pm
  • Saturdays are required based on business needs; Sundays are always off.
  • Generous benefits begin on day one to include medical, dental, vision and HGV travel perks!  401(K) and PTO plans are available after 90 days of employment. 

What are we looking for?

  • High school diploma or equivalent 
  • At least 1 year of sales and customer service experience. Tele-sales experience preferred
  • Proficient in establishing rapport and conveying value 
  • Strong typing skills and computer proficiency
  • A warm, outgoing personality and genuine passion for encouraging others toward making vacation ownership a reality
  • Many of our top-performing sales professionals come from a wide range of industries, including finance, investments, real estate, luxury goods, fundraising, entrepreneurship, automotive sales, hospitality, telephone sales, insurance sales, customer service, solar sales, door-to-door, furniture, mattress, and personal services

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 

  • A timeshare background is a plus
  • Prior experience in an Inbound or Outbound Sales Call Center environment

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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