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Phone Representative Jobs in Michigan (NOW HIRING)

Car Guys Inc.

BDC Representative

Rockford, MI

$18 - $20/hr

BDC Rep / Call Center Rep -- CarGuys Inc. (InOffice) If You Can Own a Phone Call, You'll Own This Job. Some people answer phones. You turn conversations into connections, clients into fans, and ...

ARS

Inside Sales Rep / Phone Closer

Lake Orion, MI · On-site

$80K/yr

We are expanding our Inside Sales team and hiring motivated Phone Sales Specialists / Rehash Representatives to close sales from company-provided warm leads. This role focuses on following up with ...

Grand Valley Medical Specialists, PLC

Be Seen First

Patient Services Representative - Scheduling Phone Operator

Grand Rapids, MI · On-site

$16.75 - $21.25/hr

Key Responsibilities Scheduling & Phone Operations * Answer incoming patient calls in a professional and courteous manner. * Schedule, reschedule, and cancel appointments per office guidelines.

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Phone Representative information

See Michigan salary details

$7

$13

$22

How much do phone representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for phone representative in Michigan is $13.95, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $15.10 per hour, depending on experience, location, and employer.

What is a phone representative?

Phone representatives, also known as call center agents or customer service representatives, are professionals who handle incoming and outgoing calls for a company. Their main responsibilities include answering customer inquiries, resolving issues, providing information about products or services, and processing orders or complaints. Phone representatives are trained to communicate clearly, maintain a positive attitude, and ensure customer satisfaction during each interaction. They often use specialized software to log calls and access customer information. This role is essential for businesses that rely on strong customer support and communication.

What are the key skills and qualifications needed to thrive as a phone representative?

To thrive as a Phone Representative, you need strong verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center technology is typically required. Patience, problem-solving, and a positive attitude are crucial soft skills for handling diverse customer inquiries and resolving issues efficiently. These abilities ensure high customer satisfaction, effective service delivery, and contribute to a positive brand reputation.

What are some common challenges faced by phone representatives, and how can they be managed effectively?

Phone Representatives often encounter challenges such as handling difficult or upset callers, managing high call volumes, and staying focused during repetitive tasks. Effective time management and strong communication skills are essential for maintaining professionalism and resolving issues efficiently. Many organizations provide regular training and support to help representatives improve their conflict resolution abilities and stay motivated. Building rapport with callers and collaborating with team members for complex issues can also contribute to a more positive work experience.

What is the difference between Phone Representative vs Customer Service Representative?

AspectPhone RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote, or in-officeCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, tech, banking, support
Common Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

Both roles involve assisting customers, often via phone, and require strong communication skills. A Phone Representative typically focuses on handling inbound or outbound calls in call centers or remote settings, often in sales or technical support. Customer Service Representatives may work across various industries, providing support through multiple channels, including phone, email, or chat. While overlapping, Phone Representatives are more specialized in phone-based interactions, whereas Customer Service Representatives may have broader communication responsibilities.

How to become a phone representative?

To become a phone representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with phone systems or CRM software can be beneficial, and some employers may require training or certification in customer service techniques.

What are the most commonly searched types of Phone Representative jobs in Michigan?

The most popular types of Phone Representative jobs in Michigan are:

What are popular job titles related to Phone Representative jobs in Michigan?

For Phone Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Phone Representative jobs in Michigan look for?

The top searched job categories for Phone Representative jobs in Michigan are:

What are popular job titles related to Phone Representative jobs in MI?

For Phone Representative jobs in MI, the most frequently searched job titles are:

Phone Representative jobs near you
Infographic showing various Phone Representative job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $29,020 per year, or $14 per hour.

Inside Phone Representative- Call Center

Schoenherr Roofing

Romeo, MI

$15.50 - $19.25/hr

Full-time

Posted 2 days ago

New

Job description

Company: The Best Roofing company of it's kind in the Detroit and Grand Rapids markets. 30 Year old family-owned business providing roof replacement, storm restoration, siding and gutters.
Position: Inside Phone Representative
This role focuses on customer development and appointment scheduling and satisfaction after sales, completing post-install paperwork, and presenting additional services or options for the customers over the phone.
Essential Duties & Responsibilities:
-Contact homeowners and schedule estimate appointments
-Call homeowners after installation to perform post-checks
-Confirm successful installation and customer satisfaction
-Complete final paperwork and approvals
-Present additional products, upgrades, or services if needed
Required Skills:
-Strong phone sales skills and customer service experience in Home Improvement Industry Preferred
-Strong communication and customer service skills
-Ability to explain products and services
-Attention to detail with paperwork and documentation