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Phone Representative Jobs in Michigan (NOW HIRING)

MRINetwork Jobs

Sales Representative

Kalamazoo, MI · On-site

Sales Representative - Grand Rapids, MI One of the nation's largest construction products ... Laptop, Cell phone and opportunities for advancement throughout our organization. For more ...

Prosper Sales & Consulting Inc

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Entry Level Sales Representative

Grand Rapids, MI · On-site

$900 - $1.3K/wk

Promote phone, TV, and internet packages, including bundled service options and current promotions ... Monday to Friday schedule with consistent hours This Outside Sales Representative role is perfect ...

Prosper Sales & Consulting Inc

Be Seen First

Entry Level Sales Representative

Grand Rapids, MI · On-site

$900 - $1.3K/wk

Promote phone, TV, and internet packages, including bundled service options and current promotions ... Monday to Friday schedule with consistent hours This Outside Sales Representative role is perfect ...

Continuum

Customer Service Representative

Detroit, MI · On-site

$14.75 - $20/hr

Customer Service Representative Job Summary: We are seeking a detail-oriented and organized ... Answer incoming phone calls and assist customers with inquiries * Create and process new work ...

Archer Travel Service, Inc

Customer Representative

Memphis, MI · On-site

$14.50 - $19.75/hr

About the job Customer Representative About the job Travel customer representative As a Travel ... Respond promptly and professionally to client inquiries via email, phone, and messaging platforms ...

CU*Answers

Member Services Rep

Grand Rapids, MI · On-site

Member Services Representative (MSR) Are you passionate about helping people and providing ... Professional, courteous, and confident on the phone. * Self-motivated, organized, and capable of ...

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Phone Representative information

See Michigan salary details

$7

$13

$22

How much do phone representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for phone representative in Michigan is $13.95, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $15.10 per hour, depending on experience, location, and employer.

What are some common challenges faced by phone representatives, and how can they be managed effectively?

Phone Representatives often encounter challenges such as handling difficult or upset callers, managing high call volumes, and staying focused during repetitive tasks. Effective time management and strong communication skills are essential for maintaining professionalism and resolving issues efficiently. Many organizations provide regular training and support to help representatives improve their conflict resolution abilities and stay motivated. Building rapport with callers and collaborating with team members for complex issues can also contribute to a more positive work experience.

How to become a phone representative?

To become a phone representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or familiarity with call center software can be beneficial, and some employers may require training or certification in specific tools or procedures.

What is a phone representative?

Phone representatives, also known as call center agents or customer service representatives, are professionals who handle incoming and outgoing calls for a company. Their main responsibilities include answering customer inquiries, resolving issues, providing information about products or services, and processing orders or complaints. Phone representatives are trained to communicate clearly, maintain a positive attitude, and ensure customer satisfaction during each interaction. They often use specialized software to log calls and access customer information. This role is essential for businesses that rely on strong customer support and communication.

What is the difference between Phone Representative vs Customer Service Representative?

AspectPhone RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote, or in-officeCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, tech, banking, support
Common Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

Both roles involve assisting customers, often via phone, and require strong communication skills. A Phone Representative typically focuses on handling inbound or outbound calls in call centers or remote settings, often in sales or technical support. Customer Service Representatives may work across various industries, providing support through multiple channels, including phone, email, or chat. While overlapping, Phone Representatives are more specialized in phone-based interactions, whereas Customer Service Representatives may have broader communication responsibilities.

What are the key skills and qualifications needed to thrive as a phone representative?

To thrive as a Phone Representative, you need strong verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center technology is typically required. Patience, problem-solving, and a positive attitude are crucial soft skills for handling diverse customer inquiries and resolving issues efficiently. These abilities ensure high customer satisfaction, effective service delivery, and contribute to a positive brand reputation.
What are the most commonly searched types of Phone Representative jobs in Michigan? The most popular types of Phone Representative jobs in Michigan are:
What are popular job titles related to Phone Representative jobs in Michigan? For Phone Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Phone Representative jobs in Michigan look for? The top searched job categories for Phone Representative jobs in Michigan are:
What are popular job titles related to Phone Representative jobs in MI? For Phone Representative jobs in MI, the most frequently searched job titles are:
Phone Representative jobs near you
Infographic showing various Phone Representative job openings in Michigan as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $29,020 per year, or $14 per hour.

Service Business Development Center (BDC) Representative

Art Moehn Auto Group

Jackson, MI • On-site

$16/hr

Full-time

Medical, Retirement, PTO

Re-posted 17 hours ago

Job description

Service Business Development Center (BDC) Representative

Position Summary

The Service BDC Representative is responsible for assisting customers by phone, email, text, and chat, scheduling service appointments, and delivering an outstanding customer experience. Customer service experience is required; dealership or call center experience is a plus.

Benefits

  • Performance-based pay with base compensation
  • Monday–Friday schedule
  • 401(k)
  • Health insurance
  • Paid vacation
  • Employee discounts
  • Cafeteria plan

Responsibilities

  • Answer inbound customer calls
  • Schedule service appointments and follow up with customers
  • Respond promptly to phone, email, text, and chat inquiries
  • Maintain accurate CRM notes
  • Meet daily performance goals
  • Learn and promote dealership services and programs, include outbound phones calls

Qualifications

  • Excellent customer service skills
  • Strong phone, typing, and communication skills
  • Professional written grammar and spelling
  • Ability to multitask in a fast-paced environment
  • Must pass a background check and drug screening