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Phone Representative Jobs in Tennessee (NOW HIRING)

Superior Life

Sales Representative

Farragut, TN · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

Collierville, TN · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

Powell, TN · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

Nashville, TN · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

Spring Hill, TN · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

Knoxville, TN · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

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Phone Representative information

See Tennessee salary details

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$14

$23

How much do phone representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for phone representative in Tennessee is $14.53, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $15.72 per hour, depending on experience, location, and employer.

What is a phone representative?

Phone representatives, also known as call center agents or customer service representatives, are professionals who handle incoming and outgoing calls for a company. Their main responsibilities include answering customer inquiries, resolving issues, providing information about products or services, and processing orders or complaints. Phone representatives are trained to communicate clearly, maintain a positive attitude, and ensure customer satisfaction during each interaction. They often use specialized software to log calls and access customer information. This role is essential for businesses that rely on strong customer support and communication.

What are the key skills and qualifications needed to thrive as a phone representative?

To thrive as a Phone Representative, you need strong verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center technology is typically required. Patience, problem-solving, and a positive attitude are crucial soft skills for handling diverse customer inquiries and resolving issues efficiently. These abilities ensure high customer satisfaction, effective service delivery, and contribute to a positive brand reputation.

What are some common challenges faced by phone representatives, and how can they be managed effectively?

Phone Representatives often encounter challenges such as handling difficult or upset callers, managing high call volumes, and staying focused during repetitive tasks. Effective time management and strong communication skills are essential for maintaining professionalism and resolving issues efficiently. Many organizations provide regular training and support to help representatives improve their conflict resolution abilities and stay motivated. Building rapport with callers and collaborating with team members for complex issues can also contribute to a more positive work experience.

What is the difference between Phone Representative vs Customer Service Representative?

AspectPhone RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote, or in-officeCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, tech, banking, support
Common Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

Both roles involve assisting customers, often via phone, and require strong communication skills. A Phone Representative typically focuses on handling inbound or outbound calls in call centers or remote settings, often in sales or technical support. Customer Service Representatives may work across various industries, providing support through multiple channels, including phone, email, or chat. While overlapping, Phone Representatives are more specialized in phone-based interactions, whereas Customer Service Representatives may have broader communication responsibilities.

How to become a phone representative?

To become a phone representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with phone systems or CRM software can be beneficial, and some employers may require training or certification in customer service techniques.

What are popular job titles related to Phone Representative jobs in Tennessee?

For Phone Representative jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Phone Representative jobs in Tennessee look for?

The top searched job categories for Phone Representative jobs in Tennessee are:

What cities in Tennessee are hiring for Phone Representative jobs?

Cities in Tennessee with the most Phone Representative job openings:

What are popular job titles related to Phone Representative jobs in TN?

For Phone Representative jobs in TN, the most frequently searched job titles are:

Phone Representative jobs near you
Infographic showing various Phone Representative job openings in Tennessee as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $30,220 per year, or $14.5 per hour.

Phone Support Representative - Journeys (Onsite)

Journeys

Nashville, TN • On-site

$16.50 - $21/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 28 days ago

Journeys rating

4.9

Company rating: 4.9 out of 10

Based on 219 frontline employees who took The Breakroom Quiz

87th of 104 rated fashion retailers

Job description

As a Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure.
Job Responsibilities:
  • Communicate with customers via phone to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
  • Foster strong customer relationships to enhance retention and loyalty.
  • Work cross-functionally with internal teams to ensure seamless customer experience.
  • Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
  • Serve as a brand ambassador by upholding company values and delivering outstanding service.
  • Apply coaching, feedback, and training to enhance performance and customer satisfaction.
  • Ensure the security and privacy of customer information.
  • Perform additional duties as required to support business operations.

Job Requirements:
  • High school diploma or GED.
  • 1-2 years of customer service or retail experience preferred.
  • Strong verbal, written, and interpersonal communication skills.
  • Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
  • Proficiency in learning and using new software applications.
  • Excellent problem-solving and conflict resolution skills.
  • Strong attention to detail and ability to multitask effectively.
  • Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
  • Fluent in English with strong typing skills (must meet minimum words-per-minute requirement).

What We Offer:
  • Weekly Pay: Enjoy the convenience of receiving your pay on a weekly basis
  • Paid Training: Start with two weeks of fully paid training to set you up for success
  • Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
  • Comprehensive Benefits Package, including:
    • Medical, dental, and vision insurance
    • 401(k) retirement plan
    • Mental health wellness and support resources
    • Prescription benefits
    • Education assistance and student loan debt repayment support
    • Domestic partner allowance
    • And more!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Journeys employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Journeys

Sourced by ZipRecruiter

Journeys is a leader in the teen specialty retail scene, with more than 800 stores in all 50 states, Puerto Rico and Canada. Journeys uses fashion savvy and merchandising science to keep in step with the fast-paced footwear and accessories market for 13 to 22-year-old guys and girls. Journeys offers a wide variety of trendy, relevant brands that cater to teens that seek the hottest, new styles. However, the Journeys store is more than a retail environmentit's an extension of the teen lifestyle. From the TVs playing exclusive content and the latest music videos, to the visual merchandising strategy and promotions, to the employees whose image and style reflect the customers' lifestyle and attitude. Journeys is, in every way, an attitude you can wear!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Nashville, TN, US

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