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Phone Representative Jobs in Tennessee (NOW HIRING)

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Phone Representative information

See Tennessee salary details

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$14

$23

How much do phone representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for phone representative in Tennessee is $14.53, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $15.72 per hour, depending on experience, location, and employer.

What are some common challenges faced by phone representatives, and how can they be managed effectively?

Phone Representatives often encounter challenges such as handling difficult or upset callers, managing high call volumes, and staying focused during repetitive tasks. Effective time management and strong communication skills are essential for maintaining professionalism and resolving issues efficiently. Many organizations provide regular training and support to help representatives improve their conflict resolution abilities and stay motivated. Building rapport with callers and collaborating with team members for complex issues can also contribute to a more positive work experience.

How to become a phone representative?

To become a phone representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or familiarity with call center software can be beneficial, and some employers may require training or certification in specific tools or procedures.

What is a phone representative?

Phone representatives, also known as call center agents or customer service representatives, are professionals who handle incoming and outgoing calls for a company. Their main responsibilities include answering customer inquiries, resolving issues, providing information about products or services, and processing orders or complaints. Phone representatives are trained to communicate clearly, maintain a positive attitude, and ensure customer satisfaction during each interaction. They often use specialized software to log calls and access customer information. This role is essential for businesses that rely on strong customer support and communication.

What is the difference between Phone Representative vs Customer Service Representative?

AspectPhone RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote, or in-officeCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, tech, banking, support
Common Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

Both roles involve assisting customers, often via phone, and require strong communication skills. A Phone Representative typically focuses on handling inbound or outbound calls in call centers or remote settings, often in sales or technical support. Customer Service Representatives may work across various industries, providing support through multiple channels, including phone, email, or chat. While overlapping, Phone Representatives are more specialized in phone-based interactions, whereas Customer Service Representatives may have broader communication responsibilities.

What are the key skills and qualifications needed to thrive as a phone representative?

To thrive as a Phone Representative, you need strong verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center technology is typically required. Patience, problem-solving, and a positive attitude are crucial soft skills for handling diverse customer inquiries and resolving issues efficiently. These abilities ensure high customer satisfaction, effective service delivery, and contribute to a positive brand reputation.
What are the most commonly searched types of Phone Representative jobs in Tennessee? The most popular types of Phone Representative jobs in Tennessee are:
What are popular job titles related to Phone Representative jobs in Tennessee? For Phone Representative jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Phone Representative jobs in Tennessee look for? The top searched job categories for Phone Representative jobs in Tennessee are:
What cities in Tennessee are hiring for Phone Representative jobs? Cities in Tennessee with the most Phone Representative job openings:
What are popular job titles related to Phone Representative jobs in TN? For Phone Representative jobs in TN, the most frequently searched job titles are:
Phone Representative jobs near you
Infographic showing various Phone Representative job openings in Tennessee as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $30,220 per year, or $14.5 per hour.

Customer Service Representative

YoungWilliams Child Support Services

Chattanooga, TN • On-site

$14.50 - $19.75/hr

Other

Posted 4 days ago

Job description

Customer Service Representative

The Customer Service Representative is responsible for providing accurate and complete information to customers. This includes responding to requests, resolving customer issues, and forwarding clearly documented information to appropriate staff when further action is required. This position involves retrieving computer generated data to answer questions and updating those computer records.

Essential Job Requirements
  • Greets customers and visitors to the office, maintains appointment and visitor logs
  • Responds to walk-in and telephone inquiries, assesses situation, and provides accurate information to the customer
  • Provides information to customers in a courteous, polite and professional manner
  • Obtains assistance from the assigned Case Specialist or Supervisor as appropriate and in accordance with established policies and procedures
  • Responds to requests for applications for child support services by establishing appointments, sending out application packets, and advising customers of information needed to facilitate services
  • Records in the automated and/or hard copy case file information related to the establishment and/or enforcement of a child support obligation
  • Inserts correspondence into envelopes for mailing; meters and delivers outgoing mail daily
  • Opens, date stamps, documents and/or takes appropriate action on incoming mail accurately and within established time frames.
  • Maintains paper supply in copiers and facsimile machines.
  • Provides administrative/clerical assistance to case specialists/supervisors as needed
  • Initiates follow-up case status calls to customers as required
  • Maintains confidentiality and security of case information
  • Regular and timely attendance
  • Other duties as assigned
Required Education

High School Diploma or GED

Required Experience

1-2 years' experience as customer service phone representative preferred.

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