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Phone Operator Jobs in Riverside, CA (NOW HIRING)

Moss Bros. Auto Group

Phone Operator

Moreno Valley, CA · On-site

$17 - $21.25/hr

Requirements * 2 years of experience as Phone Operator * Excellent communication skills * Outgoing and positive demeanor * Professional presentation * Punctual nature and ability to handle schedule ...

West Tow Inc

Tow Operator

Perris, CA · On-site

... Owned, Operated, and Managed Independent Contract Station for GEICO, TESLA, and AAA, proudly ... Include your phone number, years of experience, certifications, and the city you live in ...

Pick Your Part

Loader Operator

Fontana, CA · On-site

$17 - $22.50/hr

Use scan gun and tablet/phone to update inventory system on location of vehicles. Help ensure ... Equipment operated may include wheel loader, car crusher, skid loader, forklift etc... * Check ...

Pick Your Part

Loader Operator

Fontana, CA

$17 - $22.50/hr

Use scan gun and tablet/phone to update inventory system on location of vehicles. Help ensure ... Equipment operated may include wheel loader, car crusher, skid loader, forklift etc... * Check ...

RIVERSIDE TRANSIT AGENCY

Coach Operator

Riverside, CA · On-site

$28.02/hr

Our Coach Operators operate the Agency's 40' transit bus fleet and provide safe, dependable and ... Rental or lease agreement Mortgage bill Home utility bills (including cellular phone) Medical ...

Riverside Transit Agency

Coach Operator

Riverside, CA · On-site

$28.02/hr

Our Coach Operators operate the Agency's 40' transit bus fleet and provide safe, dependable and ... cellular phone) • Medical documents • Employment documents For the full list of documents ...

Sotera Health

Operator

Corona, CA

$22.50/hr

Reporting to the Shift Supervisor or Process Supervisor, the Operator is responsible for coordinating all activities on the conveyor by organizing the work orders at the load and unload stations.

Sotera Health

Operator

Corona, CA · On-site

$22.50/hr

Reporting to the Shift Supervisor or Process Supervisor, the Operator is responsible for coordinating all activities on the conveyor by organizing the work orders at the load and unload stations.

San Manuel Casino

PBX Operator

Highland, CA

Delivers friendly and courteous service while operating in a high-volume call-intake environment ... Answers call via a multi-line phone system, determines purpose of calls and forwards them to the ...

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See Riverside, CA salary details

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How much do phone operator jobs pay per hour?

As of May 30, 2026, the average hourly pay for phone operator in Riverside, CA is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.34 per hour, depending on experience, location, and employer.

How to Become a Phone Operator?

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are the key skills and qualifications needed to thrive as a Phone Operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What are phone operators?

Phone operators are professionals responsible for managing incoming and outgoing telephone calls for an organization. They typically answer calls, direct callers to the appropriate department or person, provide information, and occasionally handle basic customer service requests. In some settings, phone operators may also manage paging systems, schedule appointments, or perform clerical tasks. Their role is crucial for ensuring smooth communication within a business or service environment. Good communication skills, patience, and professionalism are key qualities for this job.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

More about Phone Operator jobs
What cities near Riverside, CA are hiring for Phone Operator jobs? Cities near Riverside, CA with the most Phone Operator job openings:
Phone Operator jobs near you
Infographic showing various Phone Operator job openings in Riverside, CA as of May 2026, with employment types broken down into 71% Full Time, 4% Part Time, 7% Temporary, 11% Contract, and 7% Nights. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $38,755 per year, or $18.6 per hour.

Phone Operator

Moss Bros. Auto Group

Moreno Valley, CA • On-site

$17 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began in 1921. We have immediate openings -- start an exciting career with Moss Bros. Auto Group today!
 
Benefits
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401(k) Plan
  • Free Strayer University College Courses to Earn a 4-Year Degree
  • Paid Vacation
  • Paid Training
  • Paid Sick Leave
  • Employee Vehicle Purchase Program
Responsibilities
  • Promptly, professionally, and politely answer telephone, screen and direct calls.
  • Take and relay messages.
  • Provide information to callers.
  • Direct any persons to correct destination.
  • Deal with queries from the public and customers.
  • Ensure knowledge of staff movements in and out of organization.
  • Monitor visitor access and maintain security awareness.
  • Willing to work Saturday 12 pm-8:45 pm
  • Schedule 6 days a week. 32-36 hrs. 3:45 pm-8:45 pm Monday-Friday.
Requirements
  • 2 years of experience as Phone Operator
  • Excellent communication skills
  • Outgoing and positive demeanor
  • Professional presentation
  • Punctual nature and ability to handle schedule flexibility
  • A professional appearance
  • A clean driving record & valid driver’s license
  • Willingness to submit to a pre-employment background check and drug screen
 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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