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Phone Operator Jobs (NOW HIRING)

CAMPBELL CLINIC PC

AON Phone Operator

Bristol, TN · On-site

$13.75 - $17/hr

Previous experience with a phone system and experience operating multi-line phones required. Computer Skills : Must be computer literate. Basic computer skills required. Certificates, Licenses: Other ...

Optim

Phone Operator - Savannah, GA

Savannah, GA · On-site

$15.25 - $18.75/hr

Optim Orthopedics is seeking a full time Phone Operator for our Savannah, location. Job Requirements: * Promptly answer all incoming calls within 3 rings in a professional and efficient manner. Using ...

GI Alliance

Phone Operator Specialist (31732)

Flowood, MS · On-site

$13.50 - $17/hr

GI Alliance is seeking an experienced Phone Operator Specialist. Duties of this position include, but are not limited to, the following: Position purpose Provide a full range of telephone switchboard ...

GI Alliance

Phone Operator Specialist (31245)

Baton Rouge, LA · On-site

$14.25 - $17.75/hr

GI Alliance is seeking an experienced Phone Operator Specialist. Duties of this position include, but are not limited to, the following: Position purpose Provide a full range of telephone switchboard ...

Gattis Pizza

Cashier/Phone Operator

Round Rock, TX

$13/hr

Our Phone Operator Team Members are the heart of our business. We are a pizza joint, and without them, we wouldn't have any food to sell or the cleanliness every guest looks for in a restaurant. Some ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN

As a Scheduler, you will use a multi-line phone system and our scheduling software to greet and ... Will fill-in as an Operator if the Operator line is full. * All HealthLinc staff is committed to ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

As a Scheduler, you will use a multi-line phone system and our scheduling software to greet and ... Will fill-in as an Operator if the Operator line is full. * All HealthLinc staff is committed to ...

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Phone Operator information

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How much do phone operator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

How to become a phone operator?

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are the key skills and qualifications needed to thrive as a phone operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

How much do phone operators make in the US?

In the US, phone operators typically earn a median hourly wage of around $15 to $20, with annual salaries ranging from approximately $30,000 to $40,000. Wages can vary based on experience, location, and the specific employer, and some roles may require customer service skills and familiarity with communication systems.
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What states have the most Phone Operator jobs?

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For Phone Operator jobs, the most frequently searched job titles are:

Phone Operator jobs near you
Infographic showing various Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

AON Phone Operator

CAMPBELL CLINIC PC

Bristol, TN • On-site

$13.75 - $17/hr

Part-time

Re-posted 19 days ago

Job description

DIMENSIONS/SCOPE OF POSITION: Operates the phone system and assists with scheduling patients. Coordinates the operation of the phone system to ensure prompt and efficient service to staff and public. Handles all functions associated with the mail room.

ESSENTIAL DUTIES/RESPONSIBILITIES:

  • Operates the phone system to route incoming calls and place outgoing calls.
  • Ensures that all incoming calls are answered in a prompt, professional and timely manner.
  • Schedules patient appointments
  • Works incoming referrals
  • Receives and places all Doctor to Doctor calls (local and long distance) as needed. Answers, screens and routes all outside calls. Closely monitors lines placed on hold to ensure good customer service.
  • Demonstrates knowledge of commonly used concepts, practices and procedures within a large Orthopaedic practice.
  • Remains knowledgeable of the locations of the staff and residents at all times, including office, surgery and ER call schedules.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Performs clerical duties such as typing and proofreading.
  • Updates purchasing/facilities information on Campbell Click! as well as the companywide telephone directory.
  • Forwards calls to the answering service at the end of the day.
  • Distributes and collects incoming mail.
  • Collects and processes outgoing mail.
  • Determines, affixes and records postage on registered mail and packages.
  • Regular and predictable attendance
  • Ability to work in a cooperative manner with others
  • Performs other duties as assigned by the Clinic Manager.

SUPERVISORY RESPONSIBILITIES: Not applicable.

QUALIFICATIONS:

Education and/or Experience: High School Graduate or General Education Degree (GED) required; Previous experience with a phone system and experience operating multi-line phones required.

Computer Skills: Must be computer literate. Basic computer skills required.

Certificates, Licenses:

Other Qualifications:

  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands

N (Not Applicable) Activity does not apply to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day)

Physical Demands

Lift/Carry

Stand

O

10 lbs or less

F

Walk

O

11-20 lbs

N

Sit

C

21-50 lbs.

N

Manually Manipulate

F

51-100 lbs.

N

Reach Outward

F

Over 100 lbs.

N

Reach Above Shoulder

F

Climb

N

Push/Pull

Crawl

N

12 lbs. or less

O

Squat or Kneel

F

13-25 lbs.

N

Bend

O

26-40 lbs.

N

Grasp

F

41-100 lbs.

N

Speak

C



Work Environment

Work is performed in a healthcare and office environment. The noise level is usually moderate. Must understand the risks involved in working with or around blood-borne and airborne pathogens. Must maintain a safe work environment in compliance with all standards, rules, and regulations under the OSHA Act. Must adapt to schedule changes as needed.

Reasonable Accommodations Statement 

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions. 

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