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Phone Operator Jobs (NOW HIRING)

1 COCHRAN BUICK GMC INC

Phone Operator

Monroeville, PA · On-site

$16 - $20/hr

Please call (515) 676-4938 anytime, for an immediate phone interview after applying. Shortlisted ... operating team Qualifications * High school diploma or the equivalent * Ability to read and ...

Cardiology Associates

Phone Operator

Fairhope, AL · On-site

$14.50 - $18/hr

Fairhope Office 188 Hospital Drive, Fairhope, AL 36532 Located on the campus of Thomas Hospital Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team ...

#1 Cochran

Phone Operator

Monroeville, PA · On-site

$16 - $20/hr

Please call (515) 676-4938 anytime, for an immediate phone interview after applying. Shortlisted ... operating team Qualifications * High school diploma or the equivalent * Ability to read and ...

Cardiology Associates

Phone Operator

Fairhope, AL · On-site

$14.50 - $18/hr

Fairhope Office 188 Hospital Drive, Fairhope, AL 36532 Located on the campus of Thomas Hospital Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team ...

Moss Bros. Auto Group

Phone Operator

Moreno Valley, CA · On-site

$17 - $21.25/hr

Requirements * 2 years of experience as Phone Operator * Excellent communication skills * Outgoing and positive demeanor * Professional presentation * Punctual nature and ability to handle schedule ...

Cardiology Associates

Phone Operator

Mobile, AL · On-site

$13.25 - $16.75/hr

Providence Office 6701 Airport Blvd, Mobile, AL 36608 Located on the campus of Thomas Hospital Our growing cardiology practice is seeking a friendly and professional Phone Operator to join our team ...

Recharge Clinic

Phone Operator

Ocala, FL

$16 - $18/hr

Phone handling and Electronic Health Records (EHR) experience preferred * Ability to work in a fast-paced, high-pressure environment while remaining calm, friendly, and professional * Absolutely must ...

Unio Health Partners

Medical Phone Operator

$15 - $21/hr

Medical Phone Operator COMPANY DESCRIPTION Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western ...

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How much do phone operator jobs pay per hour?

As of May 29, 2026, the average hourly pay for phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

How to Become a Phone Operator?

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are the key skills and qualifications needed to thrive as a Phone Operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What are phone operators?

Phone operators are professionals responsible for managing incoming and outgoing telephone calls for an organization. They typically answer calls, direct callers to the appropriate department or person, provide information, and occasionally handle basic customer service requests. In some settings, phone operators may also manage paging systems, schedule appointments, or perform clerical tasks. Their role is crucial for ensuring smooth communication within a business or service environment. Good communication skills, patience, and professionalism are key qualities for this job.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

More about Phone Operator jobs
What cities are hiring for Phone Operator jobs? Cities with the most Phone Operator job openings:
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Who are the top companies hiring for Phone Operator jobs? The top employers for Phone Operator jobs are:
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What are popular job titles related to Phone Operator jobs? For Phone Operator jobs, the most frequently searched job titles are:
Phone Operator jobs near you
Infographic showing various Phone Operator job openings in the United States as of May 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.
Phone Operator

Phone Operator

University Physicians Association, Inc.

Knoxville, TN • On-site

$15.50 - $19.25/hr

Full-time

Posted 9 days ago

Job description

Job Type
Full-time
Description
Location: Cancer Institute
Job Type: Full-Time, Monday-Friday 8a-4:30p
Department: University Cancer Specialists
Job Summary:
We are seeking a compassionate and detail-oriented Phone Operator to manage high volumes of incoming calls in a medical setting. We're looking for a proactive, self-sufficient individual who takes initiative and thrives in a fast-paced environment without needing constant oversight. This role is essential in ensuring patients, families, and healthcare providers receive timely and accurate information. The ideal candidate will have excellent communication skills, a calm demeanor, and a strong understanding of medical office procedures.
Key Responsibilities:
  • Answer and triage incoming calls from patients, providers, and other healthcare professionals.
  • Schedule, confirm, and cancel patient appointments using electronic health record (EHR) systems.
  • Provide general information about the facility, services, and policies.
  • Route calls to appropriate departments or personnel, including urgent or emergency calls.
  • Take accurate messages and ensure timely follow-up.
  • Verify patient information and update records as needed.
  • Maintain confidentiality in accordance with HIPAA and organizational policies.
  • Assist with administrative tasks such as faxing, scanning, and data entry.

Requirements
Qualifications:
  • High school diploma or equivalent; additional training in medical terminology or healthcare administration is a plus.
  • Previous experience in a healthcare or medical office setting preferred.
  • Proficient in using multi-line phone systems and EHR software (e.g., Epic, Cerner, Athena).
  • Strong communication, organizational, and multitasking skills.
  • Ability to remain calm and professional in high-pressure situations.
  • Knowledge of HIPAA regulations and patient privacy standards.

Working Conditions:
  • Fast-paced medical office or hospital environment.
  • May require long periods of sitting and headset use.

Apply