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Phone Operator Jobs in Michigan (NOW HIRING)

HAMILTON COMMUNITY HEALTH NETWORK

OPERATOR

Flint, MI · On-site

$13.76/hr

Position Summary This position is responsible for answering the phones and scheduling patient appointments. Duties & Responsibilities * Schedule patient appointments * Answer the telephone and take ...

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Phone Operator information

See Michigan salary details

$7

$15

$21

How much do phone operator jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for phone operator in Michigan is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.97 per hour, depending on experience, location, and employer.

Do phone operators exist anymore?

Phone operators, also known as switchboard operators, are largely obsolete due to advances in automated telephone systems and digital technology. Today, most communication is handled by automated systems, and the role of human operators has significantly declined, though some specialized or emergency services may still employ them.

How does a Telephone Operator work?

A telephone operator connects calls by manually or automatically routing incoming and outgoing calls using switchboards or computerized systems. They assist callers with directory information, handle emergency or special requests, and ensure clear communication between parties. Strong communication skills and knowledge of telephony equipment are essential for the role.

How to Become a Phone Operator

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

What are phone operators?

Phone operators are professionals responsible for managing incoming and outgoing telephone calls for an organization. They typically answer calls, direct callers to the appropriate department or person, provide information, and occasionally handle basic customer service requests. In some settings, phone operators may also manage paging systems, schedule appointments, or perform clerical tasks. Their role is crucial for ensuring smooth communication within a business or service environment. Good communication skills, patience, and professionalism are key qualities for this job.

What are the key skills and qualifications needed to thrive as a Phone Operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.

How much does a Telephone Operator make?

The average salary for a telephone operator is around $30,000 to $40,000 per year, depending on experience, location, and the employer. Many roles also offer shift differentials and benefits, and strong communication skills are essential for success in this field.

What jobs pay 4000 a week without a degree?

A phone operator typically earns less than $4,000 per week; high-paying roles that do not require a degree are rare. Some skilled trades, sales positions, or entrepreneurial ventures can reach that income level, often requiring experience, certifications, or specialized skills. Most jobs paying $4,000 weekly usually demand advanced training or significant experience.
More about Phone Operator jobs
What are the most commonly searched types of Phone Operator jobs in Michigan? The most popular types of Phone Operator jobs in Michigan are:
What are popular job titles related to Phone Operator jobs in Michigan? For Phone Operator jobs in Michigan, the most frequently searched job titles are:
What cities in Michigan are hiring for Phone Operator jobs? Cities in Michigan with the most Phone Operator job openings:
What are popular job titles related to Phone Operator jobs in MI? For Phone Operator jobs in MI, the most frequently searched job titles are:
Phone Operator jobs near you
Infographic showing various Phone Operator job openings in Michigan as of July 2026, with employment types broken down into 66% Full Time, 20% Part Time, 7% Temporary, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $32,378 per year, or $15.6 per hour.
Part-Time Phone Operator | 8:00 AM - 1:00 PM

Part-Time Phone Operator | 8:00 AM - 1:00 PM

Thelen Auto Group

Bay City, MI

$14/hr

Other

Re-posted 2 days ago

Job description

Part-Time Phone Operator | 8:00 AM - 1:00 PM

Perfect for Parents, College Students, Retirees & Anyone Looking for Better Work-Life Balance!

Looking for a part-time position that keeps you productive, engaged, and connected - without taking over your entire day? Thelen Auto Group is hiring a friendly, dependable, and detail-oriented Part-Time Phone Operator to join our team!

This schedule is ideal for:

  • Parents with school-aged children who want to work while the kids are in school
  • College students looking for steady daytime hours
  • Anyone seeking extra income while maintaining flexibility and work-life balance

Schedule

Monday through Friday | 8:00 AM - 1:00 PM
No late evenings. Enjoy your afternoons free!
Rotational Saturday | 9:00 AM - 3:00 PM

What You'll Do

  • Professionally answer and direct inbound calls using a multi-line phone system
  • Assist customers and provide exceptional customer service on every call and online inquiry
  • Complete, respond to, and assign internet leads across the dealership group
  • Perform outbound service follow-up calls
  • Support vehicle photo operations, including photo editing and website uploads
  • Help maintain accurate and organized customer databases
  • Work across multiple systems and screens efficiently while maintaining accuracy
  • Assist with additional administrative and customer support tasks as needed

What We're Looking For

  • Positive attitude with strong communication and customer service skills
  • Strong attention to detail and ability to stay organized in a fast-paced environment
  • Ability to multi-task effectively while maintaining accuracy
  • Comfortable talking on the phone while typing and navigating multiple computer systems
  • Excellent phone etiquette and professional communication skills
  • Proficiency with computers and Microsoft Excel
  • Ability to work independently and as part of a team
  • 1+ year of customer service experience preferred
  • Experience with multi-line phones, CRM systems, or photo editing is a plus - but we are willing to train the right person!
  • Ability to sit at a computer and work on the phone for extended periods
  • Availability Monday through Friday, with rotating Saturdays required
  • Previous customer service or phone experience is a plus, but we are willing to train the right person!

Why People Love This Schedule

  • Work while the kids are in school
  • Keep evenings and afternoons open
  • Stay active and engaged without full-time hours
  • Supportive and team-oriented work environment

If you enjoy helping people, thrive in a fast-paced environment, and want a schedule that fits your life, we'd love to hear from you!

Apply