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Phone Operator Jobs in Michigan (NOW HIRING)

McLaren

Telephone Operator-Receptionist

Flint, MI · On-site

$15.75 - $19.75/hr

Telephone Operator Receptionist Department: Communications Shift: Variable Daily Work Times: Variable Scheduled Biweekly Hours: 0 Position Summary: Responsible for operating the main hospital ...

McLaren Flint

Telephone Operator-Receptionist

Flint, MI

$15.75 - $19.75/hr

Telephone Operator Receptionist Department: Communications Shift: Variable Daily Work Times: Variable Scheduled Biweekly Hours: 0 Position Summary: Responsible for operating the main hospital ...

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All JobsPhone Operator JobsPhone Operator Jobs in Michigan

Phone Operator information

See Michigan salary details

$7

$15

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How much do phone operator jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for phone operator in Michigan is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.97 per hour, depending on experience, location, and employer.

How much do phone operators make in the US?

In the US, phone operators typically earn a median hourly wage of around $15 to $20, which equates to approximately $31,000 to $41,600 annually for full-time work. Salaries can vary based on experience, location, and the specific employer, with some roles offering additional benefits or shift differentials.

How to become a phone operator?

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a phone operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.
More about Phone Operator jobs
What are the most commonly searched types of Phone Operator jobs in Michigan? The most popular types of Phone Operator jobs in Michigan are:
What are popular job titles related to Phone Operator jobs in Michigan? For Phone Operator jobs in Michigan, the most frequently searched job titles are:
What cities in Michigan are hiring for Phone Operator jobs? Cities in Michigan with the most Phone Operator job openings:
What are popular job titles related to Phone Operator jobs in MI? For Phone Operator jobs in MI, the most frequently searched job titles are:
Phone Operator jobs near you
Infographic showing various Phone Operator job openings in Michigan as of July 2026, with employment types broken down into 66% Full Time, 20% Part Time, 7% Temporary, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $32,378 per year, or $15.6 per hour.

Part-Time Phone Operator | 8:00 AM - 1:00 PM

Thelen Auto Group

Bay City, MI • On-site

$14/hr

Other

Re-posted 23 days ago

Job description

Part-Time Phone Operator | 8:00 AM - 1:00 PM

Perfect for Parents, College Students, Retirees & Anyone Looking for Better Work-Life Balance!

Looking for a part-time position that keeps you productive, engaged, and connected - without taking over your entire day? Thelen Auto Group is hiring a friendly, dependable, and detail-oriented Part-Time Phone Operator to join our team!

This schedule is ideal for:

  • Parents with school-aged children who want to work while the kids are in school
  • College students looking for steady daytime hours
  • Anyone seeking extra income while maintaining flexibility and work-life balance

Schedule

Monday through Friday | 8:00 AM - 1:00 PM
No late evenings. Enjoy your afternoons free!
Rotational Saturday | 9:00 AM - 3:00 PM

What You'll Do

  • Professionally answer and direct inbound calls using a multi-line phone system
  • Assist customers and provide exceptional customer service on every call and online inquiry
  • Complete, respond to, and assign internet leads across the dealership group
  • Perform outbound service follow-up calls
  • Support vehicle photo operations, including photo editing and website uploads
  • Help maintain accurate and organized customer databases
  • Work across multiple systems and screens efficiently while maintaining accuracy
  • Assist with additional administrative and customer support tasks as needed

What We're Looking For

  • Positive attitude with strong communication and customer service skills
  • Strong attention to detail and ability to stay organized in a fast-paced environment
  • Ability to multi-task effectively while maintaining accuracy
  • Comfortable talking on the phone while typing and navigating multiple computer systems
  • Excellent phone etiquette and professional communication skills
  • Proficiency with computers and Microsoft Excel
  • Ability to work independently and as part of a team
  • 1+ year of customer service experience preferred
  • Experience with multi-line phones, CRM systems, or photo editing is a plus - but we are willing to train the right person!
  • Ability to sit at a computer and work on the phone for extended periods
  • Availability Monday through Friday, with rotating Saturdays required
  • Previous customer service or phone experience is a plus, but we are willing to train the right person!

Why People Love This Schedule

  • Work while the kids are in school
  • Keep evenings and afternoons open
  • Stay active and engaged without full-time hours
  • Supportive and team-oriented work environment

If you enjoy helping people, thrive in a fast-paced environment, and want a schedule that fits your life, we'd love to hear from you!

Apply