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Phone Operator Jobs in Michigan (NOW HIRING)

JBS USA

LEAD WASTEWATER OPERATOR

Plainwell, MI · On-site

The Lead Waste Water Treatment Operator performs operations and maintenance duties on the company ... the phone. 4. Show a comprehension of how to communicate effectively to individuals in a team ...

JBS USA

LEAD WASTEWATER OPERATOR

Plainwell, MI · On-site

The Lead Waste Water Treatment Operator performs operations and maintenance duties on the company ... phone.4.Show a comprehension of how to communicate effectively to individuals in a team setting.5.

Key Personnel

Machine Operators

Holland, MI · On-site

$15.50 - $18.50/hr

North side packaging company is seeking a Operators on second or third shift! Ideal candidate will ... No cell-phone in building policy enforced #INDRDS

JBS Imports

LEAD WASTEWATER OPERATOR

Plainwell, MI · On-site

The Lead Waste Water Treatment Operator performs operations and maintenance duties on the company ... the phone. 4. Show a comprehension of how to communicate effectively to individuals in a team ...

Audacy, Inc.

Board Operator

Southfield, MI · On-site

Board Operator Department: Programming Reporting To: Brand Manager Employment Type: Part -Time ... Please note that this phone number is to be used solely to request an accommodation with respect to ...

Audacy, Inc.

Board Operator

Southfield, MI · On-site

Board Operator Department: Programming Reporting To: Brand Manager Employment Type: Part -Time ... Please note that this phone number is to be used solely to request an accommodation with respect to ...

CW Bearing

Machine Operator

Northville, MI · On-site

$21/hr

The Machine Operator is responsible for operating and maintaining complicated machinery ... via phone/text/Teams if working remotely (Remote work does not apply to CWM positions). All CW ...

Spectrum Health

Boiler Operator

Wayne, MI · On-site

$31.38 - $37.80/hr

Responsible for maintaining all critical power plant systems in peak operating condition ... Discounts directory with deals on the things that matter to you, like restaurants, phone plans ...

Corewell Health

Boiler Operator

Trenton, MI · On-site

$30.61 - $36.84/hr

Responsible for maintaining all critical power plant systems in peak operating condition ... Discounts directory with deals on the things that matter to you, like restaurants, phone plans ...

Spectrum Health

Boiler Operator

Trenton, MI

$30.61 - $36.84/hr

Responsible for maintaining all critical power plant systems in peak operating condition ... Discounts directory with deals on the things that matter to you, like restaurants, phone plans ...

Audacy, Inc.

Board Operator

Southfield, MI · On-site

Board Operator Department: Programming Reporting To: Brand Manager Employment Type: Part -Time ... Please note that this phone number is to be used solely to request an accommodation with respect to ...

DK Security, Inc

Control Center Operator

Lansing, MI

$20 - $27.15/hr

Control Center Operator Shift Opening(s): * Full-Time Monday - Sunday Various Days/ 1st, 2nd, and ... Have excellent customer service and phone skills. * Remain calm in emergencies and able to de ...

Advantasure

Data Center Computer Operator

Detroit, MI · On-site

Field phone calls, generate questions and emails supplied by support teams. * Perform monitoring ... Working knowledge of operators functions within MVS, JES2, CA-7, OMEGAMON, OMEGAVIEW, Tivoli ...

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Phone Operator information

See Michigan salary details

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How much do phone operator jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for phone operator in Michigan is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.97 per hour, depending on experience, location, and employer.

Do phone operators exist anymore?

Phone operators, also known as switchboard operators, are largely obsolete due to advances in automated telephone systems and digital technology. Today, most communication is handled by automated systems, and the role of human operators has significantly declined, though some specialized or emergency services may still employ them.

How does a Telephone Operator work?

A telephone operator connects calls by manually or automatically routing incoming and outgoing calls using switchboards or computerized systems. They assist callers with directory information, handle emergency or special requests, and ensure clear communication between parties. Strong communication skills and knowledge of telephony equipment are essential for the role.

How to Become a Phone Operator

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

What are phone operators?

Phone operators are professionals responsible for managing incoming and outgoing telephone calls for an organization. They typically answer calls, direct callers to the appropriate department or person, provide information, and occasionally handle basic customer service requests. In some settings, phone operators may also manage paging systems, schedule appointments, or perform clerical tasks. Their role is crucial for ensuring smooth communication within a business or service environment. Good communication skills, patience, and professionalism are key qualities for this job.

What are the key skills and qualifications needed to thrive as a Phone Operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.

How much does a Telephone Operator make?

The average salary for a telephone operator is around $30,000 to $40,000 per year, depending on experience, location, and the employer. Many roles also offer shift differentials and benefits, and strong communication skills are essential for success in this field.

What jobs pay 4000 a week without a degree?

A phone operator typically earns less than $4,000 per week; high-paying roles that do not require a degree are rare. Some skilled trades, sales positions, or entrepreneurial ventures can reach that income level, often requiring experience, certifications, or specialized skills. Most jobs paying $4,000 weekly usually demand advanced training or significant experience.
More about Phone Operator jobs
What are the most commonly searched types of Phone Operator jobs in Michigan? The most popular types of Phone Operator jobs in Michigan are:
What are popular job titles related to Phone Operator jobs in Michigan? For Phone Operator jobs in Michigan, the most frequently searched job titles are:
What cities in Michigan are hiring for Phone Operator jobs? Cities in Michigan with the most Phone Operator job openings:
What are popular job titles related to Phone Operator jobs in MI? For Phone Operator jobs in MI, the most frequently searched job titles are:
Phone Operator jobs near you
Infographic showing various Phone Operator job openings in Michigan as of July 2026, with employment types broken down into 66% Full Time, 20% Part Time, 7% Temporary, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $32,378 per year, or $15.6 per hour.
LEAD WASTEWATER OPERATOR

LEAD WASTEWATER OPERATOR

JBS USA

Plainwell, MI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

POSITION SUMMARY:    
The Lead Waste Water Treatment Operator performs operations and maintenance duties on the company’s wastewater collection and treatment system, including monitoring, operating and maintaining equipment in compliance with standard operating procedures (SOPs) and regulatory requirements.   
ESSENTIAL DUTIES AND RESPONSIBILITIES    
Include the following, Other duties may be assigned    
  • Responsible for the general operation, waste water related equipment. 
  • Make Waste water operation adjustment, and make hourly rounds.  
  • Reports Waste water treatment problems or concerns to General Foreman 
  • Monitors process for partial cases to be worked into the process. 
  • Other duties as assigned. 
  • Can cover absences as needed
  • Complete work orders
  • Good communication with Sanitation department
  • Be familiar with Biogas Burning Operations.
EXPECTATIONS – all Team Members
  
  • Observe & enforce all company personnel, quality, safety, and food safety policies. 
  • Maintains a positive work atmosphere by acting and communicating in a manner so that you work effectively and cooperatively with customers, clients, coworkers, and leadership teams. 
  • Participates in process improvement and problem solving utilizing continuous improvement and rational thinking methodologies such as Six Sigma, and participates in or supports the E$P program 
  • Recognizes and acts on incidents and safety risks.  Consistently practices, and enforces safe work habits and drives those habits throughout the organization
                KNOWLEDGE, SKILLS and ABILITIES
    
1.       1-2 year experience in the operations and maintenance of wastewater treatment plants associated ancillary and auxiliary equipment and distribution systems.   
2.       Must be able to read, write and comprehend the English language in order to communicate well.   
3.       Must have knowledge of maintenance/waste water language and terminology to effectively communicate within the department as well as to technical persons over the phone.   
4.       Show a comprehension of how to communicate effectively to individuals in a team setting.   
5.       Must be able to lift, push, or carry up to 50lbs.   
6.       Must have a valid driver license.   
                                                                                                    EOE, Including Disability/Vets

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