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Phone Operator Jobs in Indiana (NOW HIRING)

Osmc

Pain Mgmt. Phone Room RN

Elkhart, IN · On-site

$60 - $80/hr

Pain Mgmt. Phone Room RN Professional Elkhart, IN, US 7 days ago Requisition ID: 1359 OSMC is Hiring for a Pain Management Phone Room Nurse! OSMC is dedicated to providing the highest quality care ...

Jurgensen Companies

Terminal Operator

Waterloo, IN · On-site

Communicate effectively orally (face to face and by phone) and in writing * Accept supervisor direction and work effectively & co-operatively with other people Terminal Operator Working Conditions:

OSMC

Pain Mgmt. Phone Room RN

Elkhart, IN · On-site

OSMC is Hiring for a Pain Management Phone Room Nurse! OSMC is dedicated to providing the highest quality care for diseases and injuries of the musculoskeletal system within a patient-centered ...

Toyota

Machine Operator

Greenfield, IN · On-site

$16.25 - $19.50/hr

Machine Operator Job Overview: A Machine Operator I for Bastian Automation will be responsible for ... No solicitation phone calls please.

Nucor

Operator | 2nd Shift

Saint Joe, IN · On-site

$50/hr

The Forming Operator is responsible for operating boltmakers to manufacture quality bolts and parts ... We are unable to give verbal updates via phone call on applications. Candidates must be legally ...

Nucor

Operator | 2nd Shift

Saint Joe, IN · On-site

$50/hr

The Forming Operator is responsible for operating boltmakers to manufacture quality bolts and parts ... We are unable to give verbal updates via phone call on applications. Candidates must be legally ...

Jurgensen Companies

Terminal Operator

Waterloo, IN · On-site

Communicate effectively orally (face to face and by phone) and in writing * Accept supervisor direction and work effectively & co-operatively with other people Terminal Operator Working Conditions

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All JobsPhone Operator JobsPhone Operator Jobs in Indiana

Phone Operator information

See Indiana salary details

$8

$16

$24

How much do phone operator jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for phone operator in Indiana is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.51 per hour, depending on experience, location, and employer.

How to become a phone operator?

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are the key skills and qualifications needed to thrive as a phone operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

How much do phone operators make in the US?

In the US, phone operators typically earn a median hourly wage of around $15 to $20, with annual salaries ranging from approximately $30,000 to $40,000. Wages can vary based on experience, location, and the specific employer, and some roles may require customer service skills and familiarity with communication systems.
More about Phone Operator jobs

What are the most commonly searched types of Phone Operator jobs in Indiana?

The most popular types of Phone Operator jobs in Indiana are:

What are popular job titles related to Phone Operator jobs in Indiana?

For Phone Operator jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Phone Operator jobs in Indiana look for?

The top searched job categories for Phone Operator jobs in Indiana are:

What cities in Indiana are hiring for Phone Operator jobs?

Cities in Indiana with the most Phone Operator job openings:

What are popular job titles related to Phone Operator jobs in IN?

For Phone Operator jobs in IN, the most frequently searched job titles are:

Phone Operator jobs near you
Infographic showing various Phone Operator job openings in Indiana as of August 2026, with employment types broken down into 79% Full Time, 13% Part Time, 4% Temporary, and 4% Nights. Highlights an 100% In-person job distribution, with an average salary of $35,349 per year, or $17 per hour.

Patient Care Specialist

Advanced Centers for Cancer Care

Mishawaka, IN • On-site

$16.50 - $21/hr

Other

Re-posted 23 days ago

Job description

Position Summary
The Patient Care Specialist is responsible for coordinating the flow of patient care within the medical office. This role serves as the first point of contact for patients-welcoming and orienting them at check-in, updating demographic information, verifying insurance, and collecting co-payments. The Specialist manages scheduling for follow-up visits, diagnostic tests, chemotherapy treatments, radiology and radiation procedures, and referrals to other providers or facilities. Additional responsibilities include answering phones, supporting physician schedules, and maintaining the electronic medical record (EMR). The Patient Care Specialist plays a key role in communication between providers, patients, and the broader care team.
Serving the Patient
  • Greet patients and families warmly, ensuring a professional, compassionate experience.
  • Verify insurance, collect co-pays, and schedule follow-up visits per provider notes.
  • Manage chemotherapy scheduling, ensuring appropriate time, staffing, and chair availability for individualized treatment plans.
  • Provide clear instructions regarding preparations, restrictions, and next steps.
Essential Functions & Responsibilities
  • Prepare patient charts for consultations, ensuring collection of pathology, labs, operative reports, radiology reports, and prior treatment details.
  • Accurately schedule procedures, diagnostic tests, and referrals according to provider orders.
  • Enter all required information into the EMR, ensuring compliance with CMS guidelines for Clinical Decision Support (CDS).
  • Communicate effectively with patients, families, providers, and team members via phone or in person.
  • Maintain physician and nurse practitioner schedules, coordinating with other departments as needed.
  • Support the insurance team by verifying coverage and ensuring payment accuracy.
  • Serve as phone operator when needed, handling appointment changes, lab scheduling, and message routing.
  • Apply working knowledge of medical terminology, radiology, and radiation oncology.
  • Consistently uphold organizational standards for service, confidentiality, and professionalism.
Knowledge, Skills, and Abilities
  • High school diploma or equivalent (GED); medical office or scheduling experience preferred.
  • Knowledge of medical terminology and healthcare scheduling processes.
  • Proficiency with EMR systems and Microsoft Office.
  • Strong interpersonal and communication skills, with the ability to support patients and families with professionalism and empathy.
  • Excellent organizational skills; ability to multitask and prioritize in a fast-paced environment.
  • Critical thinking and problem-solving skills with attention to accuracy and detail.
  • Commitment to safety, compliance, and patient confidentiality at all times.

Work Environment
This position is based in a busy clinic environment requiring frequent interaction with patients, families, staff, and physicians. The role involves sitting, standing, and walking throughout the clinic, as well as occasional lifting, bending, and assisting with patient movement. Candidates should be comfortable working under pressure, managing interruptions, and maintaining composure in high-traffic areas. Regular use of computers, phones, and medical equipment is required. Exposure to common clinical substances and conditions should be expected.
This job description is intended to outline key responsibilities and requirements. Duties and conditions may evolve as organizational needs change.

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