ZipRecruiter

Log In

1

Overnight Phone Operator Jobs in Indiana (NOW HIRING)

TJX Companies

Overnight Seasonal Associate

Muncie, IN · On-site

$14.25/hr

... operating procedures * Promotes credit and loyalty programs * Maintains and upholds merchandising ... EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone ...

TJX Companies

Overnight Seasonal Associate

Muncie, IN · On-site

$14.25/hr

... operating procedures * Promotes credit and loyalty programs * Maintains and upholds merchandising ... EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone ...

Tjx

Overnight Seasonal Associate

Muncie, IN · On-site

$13.25/hr

... operating procedures * Promotes credit and loyalty programs * Maintains and upholds merchandising ... EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone ...

Holiday Inn Express

Hotel Overnight Auditor

Lafayette, IN · On-site

$14.50 - $19.25/hr

Running the night audit and resetting the operating system for next days business * Sending out ... Greeting guests both in person and over the phone * Coordinating guest check-in/check-out and ...

Holiday Inn Express

Hotel Overnight Auditor

Granger, IN · On-site

$13.50 - $18/hr

Running the night audit and resetting the operating system for next days business * Sending out ... Greeting guests both in person and over the phone * Coordinating guest check-in/check-out and ...

Sunoco LP

Terminal Operator

Huntington, IN · On-site

Carry a pager or cell phone allowing for shift hold over or shift reassignment, as well as call out ... Occasional overnight travel may be required Equal Opportunity Employer/Minority/Female/Disabled ...

Energy transfer

Terminal Operator

Huntington, IN · On-site

Carry a pager or cell phone allowing for shift hold over or shift reassignment, as well as call out ... Occasional overnight travel may be required Equal Opportunity Employer/Minority/Female/Disabled ...

Energy Transfer

Terminal Operator

Huntington, IN · On-site

Carry a pager or cell phone allowing for shift hold over or shift reassignment, as well as call out ... Occasional overnight travel may be required Equal Opportunity Employer/Minority/Female/Disabled ...

Tjx

Part Time Overnight Processor/Stocker

Mishawaka, IN · On-site

... operating procedures * Promotes credit and loyalty programs * Maintains and upholds merchandising ... EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone ...

next page

Showing results 1-20

All JobsPhone Operator JobsOvernight Phone Operator JobsOvernight Phone Operator Jobs in Indiana

Overnight Phone Operator information

What does an overnight phone operator do?

An Overnight Phone Operator is responsible for answering and directing incoming calls during nighttime hours, often when regular daytime staff are unavailable. They may provide information, take messages, handle emergencies, or connect callers to appropriate personnel or departments. This role is common in industries that require 24/7 coverage, such as healthcare, hospitality, and customer service. Overnight operators must be attentive, professional, and able to handle a variety of caller needs calmly and efficiently.

What are the key skills and qualifications needed to thrive as an overnight phone operator?

To thrive as an Overnight Phone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and basic computer applications is typically required. Patience, professionalism, and the ability to stay calm under pressure are important soft skills that help manage late-night inquiries and emergencies. These skills are crucial for providing reliable customer service and ensuring smooth operations during overnight shifts.

What are some common challenges faced by overnight phone operators, and how can they be managed?

Overnight phone operators often face challenges such as maintaining alertness during late hours, managing high call volumes, and handling emergency situations calmly. To manage these challenges, it's important to establish a consistent sleep schedule, take scheduled breaks during shifts, and utilize available support resources such as team leads or supervisors. Additionally, overnight operators typically work closely with security, maintenance, or emergency response teams, so strong communication skills and readiness to collaborate are essential for success.

What is the difference between Overnight Phone Operator vs Customer Service Representative?

AspectOvernight Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentNight shifts, call centers, or remoteDay or evening shifts, call centers, retail, or office settings
Industry UsageTelecommunications, hospitality, securityRetail, tech, healthcare, finance
Job FocusHandling incoming calls during overnight hoursAssisting customers with inquiries, issues, or sales

While both roles involve communication via phone, Overnight Phone Operators primarily handle incoming calls during night shifts, often in specialized industries like security or hospitality. Customer Service Representatives typically work during daytime hours, assisting customers across various sectors. The key differences lie in shift timing, industry focus, and specific job responsibilities, though both require strong communication skills and basic credentials.

What are the most commonly searched types of Phone Operator jobs in Indiana?

The most popular types of Phone Operator jobs in Indiana are:

Overnight Phone Operator jobs near you
Infographic showing various Overnight Phone Operator job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Overnight Seasonal Associate

TJX Companies

Muncie, IN • On-site

$14.25/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 690 frontline employees who took The Breakroom Quiz

26th of 39 rated national retailers

Job description

TJ Maxx
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Looking for Seasonal Overnight Associates for Unloading, Processing & Stocking Merchandise. The store will run shifts Tuesday - Saturday 10pm-6am. Rotating Weekends a Must along with Holidays (Exceptions Thanksgiving, Christmas Eve, Christmas & New Years Eve) $13.25 hourly, + $1.00 added per hour while working overnight to equate to $14.25 during overnight, paid two 15 minute breaks and 45 minute lunch break paid.
What the Job Entails
The job is physically active and fast-paced. Unpacking, Sorting, Stocking and Recovering.
Challenges
Large amount of merchandise arriving daily and processing quick. Recovery and organization required urgently. Ability to cover multiple responsibilities with limited staffing.
Who Succeeds in this Role
People who like to stay busy rather than sitting. Individuals who enjoy fast pace stocking, organizing and recovery. Team orientated people who don't mind switching tasks throughout the day.
Opportunity: Grow Your Career
Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.
  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.
  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
1001 E. Princeton Ave.
Location:
USA TJ Maxx Store 0558 Muncie IN
This position has a starting pay range of $13.25 to $13.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

What TJX employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply