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Overnight Phone Operator Jobs in Indiana (NOW HIRING)

Energy Transfer

Terminal Operator

Huntington, IN · On-site

Carry a pager or cell phone allowing for shift hold over or shift reassignment, as well as call out ... Occasional overnight travel may be required Equal Opportunity Employer/Minority/Female/Disabled ...

Energy transfer

Terminal Operator

Huntington, IN · On-site

Carry a pager or cell phone allowing for shift hold over or shift reassignment, as well as call out ... Occasional overnight travel may be required Equal Opportunity Employer/Minority/Female/Disabled ...

Sunoco LP

Terminal Operator

Huntington, IN · On-site

Carry a pager or cell phone allowing for shift hold over or shift reassignment, as well as call out ... Occasional overnight travel may be required Equal Opportunity Employer/Minority/Female/Disabled ...

Tjx

Part Time Overnight Processor/Stocker

Mishawaka, IN · On-site

... operating procedures * Promotes credit and loyalty programs * Maintains and upholds merchandising ... EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone ...

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Overnight Phone Operator information

What is the difference between Overnight Phone Operator vs Customer Service Representative?

AspectOvernight Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentNight shifts, call centers, or remoteDay or evening shifts, call centers, retail, or office settings
Industry UsageTelecommunications, hospitality, securityRetail, tech, healthcare, finance
Job FocusHandling incoming calls during overnight hoursAssisting customers with inquiries, issues, or sales

While both roles involve communication via phone, Overnight Phone Operators primarily handle incoming calls during night shifts, often in specialized industries like security or hospitality. Customer Service Representatives typically work during daytime hours, assisting customers across various sectors. The key differences lie in shift timing, industry focus, and specific job responsibilities, though both require strong communication skills and basic credentials.

What are the key skills and qualifications needed to thrive as an overnight phone operator?

To thrive as an Overnight Phone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and basic computer applications is typically required. Patience, professionalism, and the ability to stay calm under pressure are important soft skills that help manage late-night inquiries and emergencies. These skills are crucial for providing reliable customer service and ensuring smooth operations during overnight shifts.

What are some common challenges faced by overnight phone operators, and how can they be managed?

Overnight phone operators often face challenges such as maintaining alertness during late hours, managing high call volumes, and handling emergency situations calmly. To manage these challenges, it's important to establish a consistent sleep schedule, take scheduled breaks during shifts, and utilize available support resources such as team leads or supervisors. Additionally, overnight operators typically work closely with security, maintenance, or emergency response teams, so strong communication skills and readiness to collaborate are essential for success.

What does an overnight phone operator do?

An Overnight Phone Operator is responsible for answering and directing incoming calls during nighttime hours, often when regular daytime staff are unavailable. They may provide information, take messages, handle emergencies, or connect callers to appropriate personnel or departments. This role is common in industries that require 24/7 coverage, such as healthcare, hospitality, and customer service. Overnight operators must be attentive, professional, and able to handle a variety of caller needs calmly and efficiently.
What are the most commonly searched types of Phone Operator jobs in Indiana? The most popular types of Phone Operator jobs in Indiana are:
Overnight Phone Operator jobs near you
Infographic showing various Overnight Phone Operator job openings in Indiana as of July 2026, with employment types broken down into 43% Full Time, 54% Part Time, 2% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution.

Terminal Operator

Energy Transfer

Huntington, IN • On-site

Other

Posted 5 days ago

Energy Transfer rating

9.0

Company rating: 9.0 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

3rd of 86 rated oil and gas companies

Job description

Summary:
Under general supervision of Terminal Supervisor, the Terminal Operator is responsible for operating all Terminal equipment in connection with receiving, storing, transferring, and loading of refined petroleum products in a reliable and efficient manner while in compliance with the Partnership's procedures and regulatory requirements.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The essential job duties for this position are listed below:
  • Gauge storage tanks and take meter readings for all products on a daily basis
  • Provide top-tier customer service to commercial and operations customer representatives
  • Calculate and input all product inventories and meter readings into appropriate systems
  • Perform daily and monthly reconciliation of product inventories and thru-puts
  • Perform facility maintenance on office building, assets, vegetation, as needed
  • Perform the safe loading of petroleum products onto trucks and receive products from pipelines
  • Travel to various refined products and crude facilities with little notice to effectively assist terminals across the organization
  • Take product samples as required and perform/log required Quality control tests
  • Perform and log all scheduled maintenance and compliance inspections
  • Ensure that all terminal equipment is functioning properly and report failures to supervisor
  • Perform daily walk around inspections to identify potential risks and ensure good housekeeping standards are maintained
  • Issue work permits to contractors performing work at the Terminal. This includes ensuring that pre-job safety meetings, lockout - tag-out, confined space entry, and gas tech monitoring requirements are met for all work performed at the Terminal
  • Correcting or stopping all unsafe acts or conditions not in accordance with Company Policies and Procedures by any party entering the facility
  • Remain knowledgeable of, and prepared to enact and coordinate the Emergency Response activities until relieved by supervisor or management personnel
  • Communicate product outages and equipment downtime to supervisor, customers, and other impacted parties in a prompt fashion
Required Education:
  • High school diploma or GED
Minimum Requirements:
  • Effectively communicate with peers and management of various levels
  • Self-starter able work with little or no supervision
  • Carry a pager or cell phone allowing for shift hold over or shift reassignment, as well as call out at all hours
  • Able to use basic hand tools and operate basic product testing equipment
  • Proficient in mathematics and able to perform all required calculations
  • Proficient with Microsoft Suite
  • Must be able to communicate clearly and effectively, both orally and written
  • Must have and maintain a valid driver's license for state of residence
  • Able to notice subtle Color differences in product samples
  • Must be willing and able to work as a part of team, take direction from supervisor(s), prioritize work schedules, focus attention to details, and follow work rules.
  • Will be required, after 3-month training period, to work a 2nd shift. Hours will be 3:00 PM - 11:30 PM. The selected candidate will also be required to be on a rotating weekend overtime coverage.

Working Conditions and Requirements:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  1. Frequent exposure to heat, cold, and other adverse weather conditions
  2. Work in and around industrial and construction settings, which may include hazardous products, processes, materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment
  3. Frequent heavy lifting with and without assistance
  4. Work on and around equipment and facilities that require knowledge of and adherence to safe work procedures and practices
  5. Subject to call-outs to respond to operational issues and emergencies after working hours, at night, and on weekends and holidays
  6. Reliable attendance at work
  7. Occasional overnight travel may be required

Equal Opportunity Employer/Minority/Female/Disabled/Veteran
The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.
DISCLAIMER:
The above statements, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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