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Phone Operator Jobs in Minnesota (NOW HIRING)

Mayo Clinic

Hospital Operator

Rochester, MN

$17.75 - $23.50/hr

The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for ...

Mayo Clinic

Hospital Operator

Rochester, MN

$17.75 - $23.50/hr

The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for ...

Mayo Clinic

Hospital Operator

Rochester, MN · On-site

$17.75 - $23.50/hr

The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for ...

Mayo Clinic

Hospital Operator

Rochester, MN · On-site

$17.75 - $23.50/hr

The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for ...

Mayo Clinic

Hospital Operator

Rochester, MN

$17.75 - $23.50/hr

The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for ...

Mission Health

Switchboard Operator

New Hope, MN · On-site

$16 - $20/hr

This Switchboard Operator position earns a competitive salary, we also provide comprehensive ... Performs responsible operation of phone system including inquiries, directions, emergency and ...

Mayo Clinic

Hospital Operator

Rochester, MN · On-site

$17.75 - $23.50/hr

The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for ...

Alomere Health

Switchboard Operator

Alexandria, MN

$14.50 - $18.25/hr

Manage all incoming calls and place outside phone calls on restricted lines * Contact Physicians when appropriate while utilizing the call scheduler * Record all Physician to Physician and code calls ...

Mayo Clinic

Hospital Operator

Rochester, MN

$22.83/hr

The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for ...

Mayo Clinic

Hospital Operator

Rochester, MN

$22.83/hr

The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for ...

Cargill

Production Operator

Glenville, MN

$19 - $25/hr

Cargill Animal Nutrition is a global business that serves large-scale feed mill operators and ... Experience in production-related work Considered candidates will receive a phone call from a (952 ...

Cargill

Process Operator

Janesville, MN

$19 - $25/hr

Cargill Animal Nutrition is a global business that serves large-scale feed mill operators and ... Experience in production-related work Considered candidates will receive a phone call from a (952 ...

Cargill

Production Operator

Hollandale, MN

$19 - $25/hr

Cargill Animal Nutrition is a global business that serves large-scale feed mill operators and ... Experience in production-related work Considered candidates will receive a phone call from a (952 ...

Cargill

Process Operator

Madison Lake, MN

$19 - $25/hr

Cargill Animal Nutrition is a global business that serves large-scale feed mill operators and ... Experience in production-related work Considered candidates will receive a phone call from a (952 ...

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Phone Operator information

See Minnesota salary details

$8

$17

$24

How much do phone operator jobs pay per hour?

As of May 30, 2026, the average hourly pay for phone operator in Minnesota is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.

How to Become a Phone Operator?

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are the key skills and qualifications needed to thrive as a Phone Operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What are phone operators?

Phone operators are professionals responsible for managing incoming and outgoing telephone calls for an organization. They typically answer calls, direct callers to the appropriate department or person, provide information, and occasionally handle basic customer service requests. In some settings, phone operators may also manage paging systems, schedule appointments, or perform clerical tasks. Their role is crucial for ensuring smooth communication within a business or service environment. Good communication skills, patience, and professionalism are key qualities for this job.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

More about Phone Operator jobs
What are the most commonly searched types of Phone Operator jobs in Minnesota? The most popular types of Phone Operator jobs in Minnesota are:
What are popular job titles related to Phone Operator jobs in Minnesota? For Phone Operator jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Phone Operator jobs in Minnesota look for? The top searched job categories for Phone Operator jobs in Minnesota are:
    What cities in Minnesota are hiring for Phone Operator jobs? Cities in Minnesota with the most Phone Operator job openings:
    What are popular job titles related to Phone Operator jobs in MN? For Phone Operator jobs in MN, the most frequently searched job titles are:
    Phone Operator jobs near you
    Infographic showing various Phone Operator job openings in Minnesota as of May 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $36,383 per year, or $17.5 per hour.
    Telephone Operator

    Telephone Operator

    The US Oncology Network

    Saint Paul, MN

    $19.50 - $25/hr

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Posted 24 days ago

    US Oncology rating

    7.4

    Company rating: 7.4 out of 10

    Based on 104 frontline employees who took The Breakroom Quiz

    247th of 864 rated healthcare providers

    Job description

    Overview

    Are you ready to take the next step in your professional journey? At Minnesota Oncology, we believe that our people are our greatest asset, and we are committed to fostering a diverse and inclusive workplace where everyone can thrive. We are constantly on the lookout for talented individuals who are passionate, driven, and eager to make a difference.

    Come join this dynamic team who is passionate about providing exceptional care to our patients.

    Why Work for Us?

    We offer a competitive benefits package that includes - 

    • Medical
    • Dental
    • Vision
    • Life Insurance
    • Generous Paid Time Off (PTO)
    • Company-paid Short-term and Long-term Disability Coverage
    • 401k plan with company contribution
    • Wellness program that rewards you practicing a healthy lifestyle
    • Tuition Reimbursement
    • Employee Assistance Program and Discount Program to some of your favorite retailers 
    • Free Parking
    • Career Growth and Development
    • Supportive Team and Resources

    Responsibilities

    SCOPE:

    Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

    • Courteously and efficiently answers all incoming calls and connects callers with the correct extension.

    • Takes and relays messages in an accurate and timely manner.

    • Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.

    • Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.

    • Provides a pleasant and helpful phone contact for callers.

    • Responsible for opening and closing the switchboard.

    • Responsible for the in-house paging system.

    • Performs clerical duties as assigned to maintain workflow in the department.

    SALARY LEVEL:

    $19.50-$25.00/hour


    Qualifications
    • High school diploma or equivalent required.
    • Position is entry level and requires 0-3 years’ experience, preferably in a medical office setting.

    PHYSICAL DEMANDS:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
    WORK ENVIRONMENT:
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

    The US Oncology Network is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 

    Qualifications:
    • High school diploma or equivalent required.
    • Position is entry level and requires 0-3 years’ experience, preferably in a medical office setting.

    PHYSICAL DEMANDS:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
    WORK ENVIRONMENT:
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

    The US Oncology Network is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 

    Education:UNAVAILABLEEmployment Type: FULL_TIME

    What US Oncology employees say

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