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Phone Operator Jobs in Rochester, MN (NOW HIRING)

Mayo Clinic

Hospital Operator

Rochester, MN

$17.75 - $23.50/hr

The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for ...

Mayo Clinic

Hospital Operator

Rochester, MN

$17.75 - $23.50/hr

The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for ...

Mayo Clinic

Hospital Operator

Rochester, MN · On-site

$17.75 - $23.50/hr

The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for ...

Mayo Clinic

Hospital Operator

Rochester, MN · On-site

$17.75 - $23.50/hr

The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for ...

Mayo Clinic

Hospital Operator

Rochester, MN

$17.75 - $23.50/hr

The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for ...

Mayo Clinic

Hospital Operator

Rochester, MN · On-site

$17.75 - $23.50/hr

The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for ...

Mayo Clinic

Hospital Operator

Rochester, MN

$22.83/hr

The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for ...

Mayo Clinic

Hospital Operator

Rochester, MN

$22.83/hr

The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for ...

Land O'Lakes

Production Operator

Pine Island, MN

$29.02/hr

Production Operator Pay: $29.02 per hour plus Shift Differential: $1.50 per hour Hiring Bonus ... the phone or in email. If you receive a call or email like this, please do not provide the ...

Land O'Lakes

Production Operator

Pine Island, MN

$29.02/hr

Production Operator Pay: $29.02 per hour plus Shift Differential: $1.50 per hour Shift & Working ... the phone or in email. If you receive a call or email like this, please do not provide the ...

Land O'Lakes, Inc.

Production Operator

Pine Island, MN · On-site

$29.02/hr

Production Operator Pay: $29.02 per hour plus Shift Differential: $1.50 per hour Hiring Bonus ... the phone or in email. If you receive a call or email like this, please do not provide the ...

Land O'Lakes

Production Operator

Pine Island, MN

$29.02/hr

Production Operator Pay: $29.02 per hour plus Shift Differential: $1.50 per hour Shift & Working ... the phone or in email. If you receive a call or email like this, please do not provide the ...

Land O'Lakes

Production Operator

Pine Island, MN

$29.02/hr

Production Operator Pay: $29.02 per hour plus Shift Differential: $1.50 per hour Hiring Bonus ... the phone or in email. If you receive a call or email like this, please do not provide the ...

Land O'Lakes

Production Operator

Pine Island, MN

$29.02/hr

Production Operator Pay: $29.02 per hour plus Shift Differential: $1.50 per hour Hiring Bonus ... the phone or in email. If you receive a call or email like this, please do not provide the ...

Land O'Lakes

Production Operator

Pine Island, MN

$29.02/hr

Production Operator Pay: $29.02 per hour plus Shift Differential: $1.50 per hour Shift & Working ... the phone or in email. If you receive a call or email like this, please do not provide the ...

Ag Partners Coop

Bag Line Operator

Goodhue, MN · On-site

$20 - $22.50/hr

Job Type Full-time Description We're looking for a dependable Bag Line Operator to join our feed ... A cell phone reimbursement and a clothing allowance. Access the full at: Why Ag Partners? We are a ...

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Phone Operator information

See Rochester, MN salary details

$8

$17

$24

How much do phone operator jobs pay per hour?

As of May 30, 2026, the average hourly pay for phone operator in Rochester, MN is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $18.99 per hour, depending on experience, location, and employer.

How to Become a Phone Operator?

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are the key skills and qualifications needed to thrive as a Phone Operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What are phone operators?

Phone operators are professionals responsible for managing incoming and outgoing telephone calls for an organization. They typically answer calls, direct callers to the appropriate department or person, provide information, and occasionally handle basic customer service requests. In some settings, phone operators may also manage paging systems, schedule appointments, or perform clerical tasks. Their role is crucial for ensuring smooth communication within a business or service environment. Good communication skills, patience, and professionalism are key qualities for this job.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

More about Phone Operator jobs
Phone Operator jobs near you
Infographic showing various Phone Operator job openings in Rochester, MN as of May 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,267 per year, or $17.4 per hour.
Hospital Operator

Hospital Operator

Mayo Clinic

Rochester, MN

$17.75 - $23.50/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 29 days ago

Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 672 frontline employees who took The Breakroom Quiz

130th of 864 rated healthcare providers

Job description

The Hospital Operator is responsible for processing all incoming calls from Mayo Clinic patients, visitors, clinic staff, administrative staff, support staff, and the general public. Assisting callers in a polite, articulate, professional, and clear manner.  The Operator utilizes systems to answer the phone, triage calls, and page staff.  The Operator utilizes an electronic directory database, websites, applications, and other reference material for effective distribution of information and calls.  The ability to search phonetically in a database is required.  The Hospital Operator assists personnel with pagers as applicable.  Responsibilities and tasks can be repetitive and persistent.  The Operator must be able to accurately process a high volume of telephone calls over an extended period of time. 
Telecommunications Center provides services 24/7, for this reason day, evening, and overnight training is required.  

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law".  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Requires a high school diploma or equivalent (G.E.D.). Computer and keyboarding experience are required.  Applicant must have multi-phone line experience.  Applicant must possess a high level of concentration, memory retention, and attention to detail.  Applicant is required to have a minimum of 2 years customer service experience.
Applicant must display competency of the following skills: spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, alertness and perceptivity.  Accuracy is necessary as well as the ability to think and respond quickly in stressful or emergency situations.  Strong communications skills, the ability to work both with a team and independently are required. 
Physical requirements include the ability to do the following: view a computer monitor and read newsprint font style and size, hear in both ears, sit at a computer desk, work in varying light levels and perform repetitive upper body motions for an eight-hour shift. Telecommunication Specialists are required to clearly speak, write, and understand the English language as well as be understood while speaking the English language.

What Mayo Clinic employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919

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