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Phone Operator Jobs in Rochester, MN (NOW HIRING)

Ag Partners Coop

Bag Line Operator

Goodhue, MN · On-site

$20 - $22.50/hr

Job Type Full-time Description We're looking for a dependable Bag Line Operator to join our feed ... A cell phone reimbursement and a clothing allowance. Access the full at: Why Ag Partners? We are a ...

Ag Partners

Bag Line Operator

Goodhue, MN · On-site

$20 - $22.50/hr

Description We're looking for a dependable Bag Line Operator to join our feed mill team at the ... A cell phone reimbursement and a clothing allowance. Access the full at: Why Ag Partners? We are a ...

Reckitt

Start Up Operator

Wanamingo, MN · On-site

$17.75 - $23.50/hr

About the role The Start Up Operator is responsible for assisting the Start up Lead, Team Supervisor and Sr. Lead Operator in obtaining scheduled packaging volumes, completing other packaging ...

Reckitt

Start Up Operator

Wanamingo, MN · On-site

$17.75 - $23.50/hr

About the role The Start Up Operator is responsible for assisting the Start up Lead, Team Supervisor and Sr. Lead Operator in obtaining scheduled packaging volumes, completing other packaging ...

Geotek LLC

Machine Operator

Stewartville, MN · On-site

$22.50 - $28.50/hr

The Machine Operator (Filament Winding Operator) is responsible for all poles and processes associated with HMI operations, Veil applications, Resin mixes; including but not limited to prepping ...

Ap

Operator - Rochester, MN

Rochester, MN · On-site

$17.75 - $23.50/hr

The role of Operator will operate several types of power equipment such as hoists, cranes, forklifts, and trucks to push, pull, lift, stack, tier, or move equipment or materials. Key accountabilities ...

Manpower

Paclaging Machine Operator

Rochester, MN

$24.25/hr

As a Req Machine Operator, you will be part of the production department supporting the packaging team. The ideal candidate will have attention to detail, strong problem-solving skills, and a team ...

Guida's Dairy

Blend Operator - Days 4am-4pm

Zumbrota, MN · On-site

$18.50 - $24.25/hr

The Blend Operator is responsible for following all DFA Ingredient Solutions GMP's and working in a manner consistent with all corporate and regulatory, food safety, and quality and sanitation ...

Benchmark

Machine Operator I

Rochester, MN · On-site

$15.83 - $20/hr

Under close direction of experienced operators or a Production Team Leader, operates the SMT placement equipment and/or other equipment in order to perform the tasks necessary to manufacture PCBs and ...

Benchmark

Machine Operator I

Rochester, MN · On-site

$15.83 - $19.74/hr

Under close direction of experienced operators or a Production Team Leader, operates the SMT placement equipment and/or other equipment in order to perform the tasks necessary to manufacture PCBs and ...

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Phone Operator information

See Rochester, MN salary details

$8

$17

$24

How much do phone operator jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for phone operator in Rochester, MN is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $18.99 per hour, depending on experience, location, and employer.

Do phone operators exist anymore?

Phone operators, also known as switchboard operators, are largely obsolete due to advances in automated telephone systems and digital technology. Today, most communication is handled by automated systems, and the role of human operators has significantly declined, though some specialized or emergency services may still employ them.

How does a Telephone Operator work?

A telephone operator connects calls by manually or automatically routing incoming and outgoing calls using switchboards or computerized systems. They assist callers with directory information, handle emergency or special requests, and ensure clear communication between parties. Strong communication skills and knowledge of telephony equipment are essential for the role.

How to Become a Phone Operator

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

What are phone operators?

Phone operators are professionals responsible for managing incoming and outgoing telephone calls for an organization. They typically answer calls, direct callers to the appropriate department or person, provide information, and occasionally handle basic customer service requests. In some settings, phone operators may also manage paging systems, schedule appointments, or perform clerical tasks. Their role is crucial for ensuring smooth communication within a business or service environment. Good communication skills, patience, and professionalism are key qualities for this job.

What are the key skills and qualifications needed to thrive as a Phone Operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.

How much does a Telephone Operator make?

The average salary for a telephone operator is around $30,000 to $40,000 per year, depending on experience, location, and the employer. Many roles also offer shift differentials and benefits, and strong communication skills are essential for success in this field.

What jobs pay 4000 a week without a degree?

A phone operator typically earns less than $4,000 per week; high-paying roles that do not require a degree are rare. Some skilled trades, sales positions, or entrepreneurial ventures can reach that income level, often requiring experience, certifications, or specialized skills. Most jobs paying $4,000 weekly usually demand advanced training or significant experience.
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Phone Operator jobs near you
Security Operations Center (SOC) Operator

Security Operations Center (SOC) Operator

Mayo Clinic

Rochester, MN • On-site

$18.25 - $22.50/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 688 frontline employees who took The Breakroom Quiz

105th of 884 rated healthcare providers

Job description


The Security Operations Center (SOC) Operator is a communications-driven role at the center of real-time security operations. This position is ideal for individuals who thrive in high-volume, interrupt-driven environments and excel at radio, phone, and dispatch communications while maintaining continuous situational awareness.
SOC Operators serve as the primary communications hub for security operations, coordinating emergent and non-emergent requests, dispatching officers, monitoring alarms and camera systems, and ensuring timely escalation of critical events.
Core Communications Responsibilities
  • Answer and manage high-volume phone, radio, and intercom traffic in real time
  • Dispatch security officers using two-way radio systems with professional radio discipline
  • Prioritize and route incoming requests based on urgency and operational impact
  • Serve as a calm, authoritative voice during emergency and high-stress situations
  • Accurately document incidents and communications in a case/incident management system [SOC Operator | PDF]

Situational Awareness & Monitoring
In addition to communications, SOC Operators maintain continuous awareness across multiple systems:
  • Monitor video management systems, alarms, access control, panic/duress, and infant protection systems
  • Conduct virtual patrols, video review, and proactive monitoring
  • Monitor alerts and relay open-source security information

What Makes This Role Unique
  • Communications-first security role (radio, phone, dispatch are core functions)
  • Fast-paced, mission-critical environment
  • Continuous decision-making with real-world impact
  • Technology-enabled situational awareness
  • 24/7 operations supporting clinical, staff, patient, and visitor safety

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.
Qualifications
High school diploma/GED. Two years of Security, Emergency Medical, or Facilities dispatch/communication center experience or two combined years of customer service, call center, or dispatching experience required. A college degree will substitute for years experience.Experience with Microsoft Office required. Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred. Excellent communication skills and ability to manage alarm dispatching. Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations. The preferred candidate will be detail oriented, mission driven, and able to multi-task continuously
Emergency Telecommunications certification is preferred. Certification in Lenel access control and Genetec video management system preferred. Knowledge of the intelligence cycle and basic analyst skillset preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills for interacting with all levels of Mayo Clinic patients, Physicians, and staff. Demonstrates behaviors consistent with Mayo Core Principals.
Must be certified in Emergency Telecommunications (ETC) at the time of hire or become certified within one year of employment. The SOC will assist applicants that are not currently certified in Emergency Telecommunications to obtain their certification after hire.
About Us
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.

About the Team
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

What Mayo Clinic employees say

Pay

Benefits

Hours and flexibility

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Mayo Clinic logo

About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919

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