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Phone Operator Jobs in Rochester, MN (NOW HIRING)

Machine Operator I

Rochester, MN · On-site

$17.52 - $19.40/hr

Under close direction of experienced operators or a Production Team Leader, operates the SMT placement equipment and/or other equipment in order to perform the tasks necessary to manufacture PCBs and ...

Machine Operator I

Rochester, MN · On-site

$17.83 - $19.78/hr

Under close direction of experienced operators or a Production Team Leader, operates the SMT placement equipment and/or other equipment in order to perform the tasks necessary to manufacture PCBs and ...

Remote Spanish Bilingual Customer Service

Rochester, MN · Remote

$15.75 - $19.75/hr

Android or Apple Phone * Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, tablets are not supported) Review the Liveops basic technology requirements Hours: * Choose ...

Operating equipment and technology tools throughout the facility may include mixers, batching ... phone call from a (952) area code. Please note that this position does not include relocation ...

Operating equipment and technology tools throughout the facility may include mixers, batching ... phone call from a (952) area code. Please note that this position does not include relocation ...

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Phone Operator information

See Rochester, MN salary details

$8

$17

$24

How much do phone operator jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for phone operator in Rochester, MN is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $18.99 per hour, depending on experience, location, and employer.

Do phone operators exist anymore?

Phone operators, also known as switchboard operators, are largely obsolete due to advances in automated telephone systems and digital technology. Today, most communication is handled by automated systems, and the role of human operators has significantly declined, though some specialized or emergency services may still employ them.

How does a Telephone Operator work?

A telephone operator connects calls by manually or automatically routing incoming and outgoing calls using switchboards or computerized systems. They assist callers with directory information, handle emergency or special requests, and ensure clear communication between parties. Strong communication skills and knowledge of telephony equipment are essential for the role.

How to Become a Phone Operator

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

What are phone operators?

Phone operators are professionals responsible for managing incoming and outgoing telephone calls for an organization. They typically answer calls, direct callers to the appropriate department or person, provide information, and occasionally handle basic customer service requests. In some settings, phone operators may also manage paging systems, schedule appointments, or perform clerical tasks. Their role is crucial for ensuring smooth communication within a business or service environment. Good communication skills, patience, and professionalism are key qualities for this job.

What are the key skills and qualifications needed to thrive as a Phone Operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.

How much does a Telephone Operator make?

The average salary for a telephone operator is around $30,000 to $40,000 per year, depending on experience, location, and the employer. Many roles also offer shift differentials and benefits, and strong communication skills are essential for success in this field.

What jobs pay 4000 a week without a degree?

A phone operator typically earns less than $4,000 per week; high-paying roles that do not require a degree are rare. Some skilled trades, sales positions, or entrepreneurial ventures can reach that income level, often requiring experience, certifications, or specialized skills. Most jobs paying $4,000 weekly usually demand advanced training or significant experience.
Machine Operator I

Machine Operator I

Benchmark

Rochester, MN • On-site

$17.52 - $19.40/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago


Job description

At Benchmark, we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential. At Benchmark, your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You'll be part of a collaborative and inclusive team that values your ideas and contributions.
Summary:
Under close direction of experienced operators or a Production Team Leader, operates the SMT placement equipment and/or other equipment in order to perform the tasks necessary to manufacture PCBs and/or systems.
Responsibilities:
• Reads and follow assembly prints, work instructions, drawings, procedures and specifications used in the manufacture of PCBs and/or systems
• May be certified to operate a limited number and variety of basic machines in production
• Responds to written and verbal instructions
• Obtains certifications on assigned equipment
• Maintains a clean work environment and follow all company policies and practices regarding safety and material handling
• Use cross-reference tools available to identify part numbers, descriptions, and vendor; Recognize all part markings including speed and values (ohms)
• Assists with line changeover
• Identifies feeder by size and type in SMT equipment
• Demonstrates the use of cross-reference tools available to identify part numbers, descriptions and vendor
• Removes hazardous waste at the end of each shift and put in waste storage area, check to see that labels are present and closes containers when not in use
• Continuously maintains a clean machine
• May be involved with hazardous waste handling duties
Other information:
• Ability to read, write and perform basic math
• Ability to operate basic entry level machines, such as Selective Solder, Wave, Feeder load, Axial/Radial
This position is classified as safety-sensitive because impairment while performing job duties could pose a significant risk of harm. Where permitted by applicable law or required by federal regulation, Benchmark will conduct a pre-employment drug screen, which may include testing for THC. In jurisdictions that restrict pre-employment cannabis testing or prohibit action based solely on non-psychoactive cannabis metabolites, Benchmark will comply with local requirements. Benchmark maintains a drug- and alcohol-free workplace and may conduct reasonable-suspicion and post-incident testing in accordance with applicable law.
Education:
• High School Diploma or equivalent
Geographical Location: Minnesota:Rochester
Physical Location: Rochester, MN
Shift: Shift 4
Work Schedule: F-Su 0600-1800
Full Time
In our innovative environment, you'll work with cutting-edge technology, leading the way in engineering design and delivering world-class manufacturing services for products that make a real difference in the lives of others. At Benchmark, your career is more than just a job. It's an opportunity to be part of something bigger, where your work matters and helps shape a brighter future for everyone. Together, we will achieve extraordinary things.
Compensation Range: $17.52 to $19.40 USD Many factors are considered in compensation decisions, including but not limited to skills, certifications, licensures, experience, training, incumbent data, and other business needs.
Benefits and Other Compensation: Benchmark provides a comprehensive benefits package, including a Bonus Plan, 401(k), Paid Time Off, and Health, Dental, and Vision Insurance, all based on scheduled hours. Benchmark complies with applicable state and local employee leave laws.
Application Deadline: This job posting will remain open until filled.
Additional Notices: Benchmark adheres to applicable state and local laws regarding employee leave benefits. This includes, but is not limited to, providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. Candidates applying for remote work based in Washington state, may obtain PTO eligibility for this position by emailing careers@bench.com.
Export Control: This job position may include access to controlled information or technology covered under applicable U.S. export control laws. As such, employment for this job position may be contingent on either verification that an applicant falls under the definition of a "U.S. Person" (which includes U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status) or on the Company timely obtaining any necessary export license required under federal laws. The Company evaluates such export license situations on a case-by-case basis and may decline to proceed with a job applicant in its sole discretion since export license applications can take many weeks to be processed.
Benchmark is an equal opportunity employer. We are bringing together a dynamic workforce with unique talents, life experiences, cultures, and perspectives to promote an innovative, collaborative, and creative place to work. If you need assistance or an accommodation due to a disability, please email us at careers@bench.com.