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Phone Operator Jobs in Tennessee (NOW HIRING)

CAMPBELL CLINIC PC

AON Phone Operator

Bristol, TN · On-site

$13.75 - $17/hr

Previous experience with a phone system and experience operating multi-line phones required. Computer Skills : Must be computer literate. Basic computer skills required. Certificates, Licenses: Other ...

The US Oncology Network

Telephone Operator

Knoxville, TN · On-site

$13.50 - $16.75/hr

As a Telephone Operator, you will assist patients and other callers by answering question and/or ... Although your main contact with patients will be over the phone, your position to our practice is ...

Tennessee Retina

Patient Access Specialist

Cookeville, TN · On-site

$19 - $21/hr

Perform well in a fast-paced, high-volume practice, working multiple stations, including check-in, check-out, phone operator, and preparing charts and supplies for the following day. * Performs ...

Tennessee Retina

Patient Access Specialist

Nashville, TN · On-site

$19 - $21/hr

Perform well in a fast-paced, high-volume practice, working multiple stations, including check-in, check-out, phone operator, and preparing charts and supplies for the following day. * Performs ...

Pae

Receptionist

Oak Ridge, TN

$18 - $22/hr

You will serve as the phone operator for the Oak Ridge office. Control badge issue and visit coordination to the facility as well as assuring safety briefings are completed. Assist with conference ...

Amentum

Receptionist

Oak Ridge, TN · On-site

$18 - $22/hr

You will serve as the phone operator for the Oak Ridge office. Control badge issue and visit coordination to the facility as well as assuring safety briefings are completed. Assist with conference ...

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Phone Operator information

See Tennessee salary details

$8

$16

$22

How much do phone operator jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for phone operator in Tennessee is $16.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.69 per hour, depending on experience, location, and employer.

How much do phone operators make in the US?

In the US, phone operators typically earn a median hourly wage of around $15 to $20, which equates to approximately $31,000 to $41,600 annually for full-time work. Salaries can vary based on experience, location, and the specific employer, with some roles offering additional benefits or shift differentials.

How to become a phone operator?

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a phone operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.
More about Phone Operator jobs
What are the most commonly searched types of Phone Operator jobs in Tennessee? The most popular types of Phone Operator jobs in Tennessee are:
What are popular job titles related to Phone Operator jobs in Tennessee? For Phone Operator jobs in Tennessee, the most frequently searched job titles are:
What cities in Tennessee are hiring for Phone Operator jobs? Cities in Tennessee with the most Phone Operator job openings:
What are popular job titles related to Phone Operator jobs in TN? For Phone Operator jobs in TN, the most frequently searched job titles are:
Phone Operator jobs near you
Infographic showing various Phone Operator job openings in Tennessee as of July 2026, with employment types broken down into 42% Full Time, 55% Part Time, 2% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $33,716 per year, or $16.2 per hour.

Phone Operator

University Physicians' Association

Knoxville, TN • On-site

$15.50 - $19.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Description

Location: Cancer Institute

Job Type: Full-Time, Monday-Friday 8a-4:30p

Department: University Cancer Specialists

Job Summary:

We are seeking a compassionate and detail-oriented Phone Operator to manage high volumes of incoming calls in a medical setting. We're looking for a proactive, self-sufficient individual who takes initiative and thrives in a fast-paced environment without needing constant oversight. This role is essential in ensuring patients, families, and healthcare providers receive timely and accurate information. The ideal candidate will have excellent communication skills, a calm demeanor, and a strong understanding of medical office procedures.

Key Responsibilities:

  • Answer and triage incoming calls from patients, providers, and other healthcare professionals.
  • Schedule, confirm, and cancel patient appointments using electronic health record (EHR) systems.
  • Provide general information about the facility, services, and policies.
  • Route calls to appropriate departments or personnel, including urgent or emergency calls.
  • Take accurate messages and ensure timely follow-up.
  • Verify patient information and update records as needed.
  • Maintain confidentiality in accordance with HIPAA and organizational policies.
  • Assist with administrative tasks such as faxing, scanning, and data entry.

Requirements

Qualifications:

  • High school diploma or equivalent; additional training in medical terminology or healthcare administration is a plus.
  • Previous experience in a healthcare or medical office setting preferred.
  • Proficient in using multi-line phone systems and EHR software (e.g., Epic, Cerner, Athena).
  • Strong communication, organizational, and multitasking skills.
  • Ability to remain calm and professional in high-pressure situations.
  • Knowledge of HIPAA regulations and patient privacy standards.

Working Conditions:

  • Fast-paced medical office or hospital environment.
  • May require long periods of sitting and headset use.

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