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Phone Operator Jobs in Tennessee (NOW HIRING)

Covenant Health

PBX OPERATOR

Knoxville, TN · On-site

PBX Operator Part Time, 48 Hours Per Pay Period, Variable Shifts Parkwest Overview: Parkwest ... Monitor multiple alarm panels and code phone * Place L.D. calls for physicians. * Page overhead for ...

Covenant Health

PBX OPERATOR

Knoxville, TN · On-site

Overview PBX Operator Part Time, 48 Hours Per Pay Period, Variable Shifts Parkwest Overview ... Monitor multiple alarm panels and code phone * Place L.D. calls for physicians. * Page overhead for ...

Pick Your Part Southeast LLC

Loader Operator

Chattanooga, TN · On-site

$13.75 - $18.25/hr

Use scan gun and tablet/phone to update inventory system on location of vehicles. Help ensure ... Equipment operated may include wheel loader, car crusher, skid loader, forklift etc... * Check ...

nLeague Services Inc

Surveillance Operator

Chattanooga, TN · On-site

$15.25 - $19/hr

Advanced level operator position performing functions with minimal supervision and to established ... To dispatch Service Patrols and assists Service Patrols with other tasks, such as phone calls, etc.

Pick Your Part

Loader Operator

Chattanooga, TN · On-site

$13.75 - $18.25/hr

Use scan gun and tablet/phone to update inventory system on location of vehicles. Help ensure ... Equipment operated may include wheel loader, car crusher, skid loader, forklift etc... * Check ...

Gerdau

SCALE OPERATOR

Dyersburg, TN · On-site

$13.50 - $17.25/hr

Scale Operator role in a scrap metal, recycling, logistics, or industrial yard environment. The ... Answer and redirect incoming phone calls. Scale Operations * Weigh incoming and outgoing vehicles.

Coca-Cola Bottling UNITED

Forklift Operator

Cleveland, TN · On-site

$14.25 - $16.75/hr

Privately owned and operated with 100+ years of historical strength and stability * Dedicated to ... phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much ...

Coca-Cola Bottling UNITED

Forklift Operator

Cleveland, TN · On-site

$14.25 - $16.75/hr

Privately owned and operated with 100+ years of historical strength and stability * Dedicated to ... phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much ...

Pick Your Part

Loader Operator

Chattanooga, TN · On-site

$15.25 - $20.25/hr

Use scan gun and tablet/phone to update inventory system on location of vehicles. Help ensure ... Equipment operated may include wheel loader, car crusher, skid loader, forklift etc... * Check ...

Pick Your Part

Loader Operator

Chattanooga, TN · On-site

$13.75 - $18.25/hr

Use scan gun and tablet/phone to update inventory system on location of vehicles. Help ensure ... Equipment operated may include wheel loader, car crusher, skid loader, forklift etc... * Check ...

SA Recycling

Scale Operator

Nashville, TN

$15.50 - $19.75/hr

... loads; operating in-bound and out-bound scales; directing drivers to the appropriate areas for ... Excellent phone etiquette and communication skills (both verbal and written). * Ability to work in ...

SA Recycling

Scale Operator

Nashville, TN

$15.25 - $19.50/hr

... loads; operating in-bound and out-bound scales; directing drivers to the appropriate areas for ... Excellent phone etiquette and communication skills (both verbal and written). * Ability to work in ...

Coca-Cola Bottling UNITED

Machine Operator

Cleveland, TN · On-site

$14.25 - $17/hr

... phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much ... Operating Powered Industrial Equipment or Working in an Area where Powered Industrial Equipment is ...

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All JobsPhone Operator JobsPhone Operator Jobs in Tennessee

Phone Operator information

See Tennessee salary details

$8

$16

$22

How much do phone operator jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for phone operator in Tennessee is $16.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.69 per hour, depending on experience, location, and employer.

How to become a phone operator?

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are the key skills and qualifications needed to thrive as a phone operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

How much do phone operators make in the US?

In the US, phone operators typically earn a median hourly wage of around $15 to $20, with annual salaries ranging from approximately $30,000 to $40,000. Wages can vary based on experience, location, and the specific employer, and some roles may require customer service skills and familiarity with communication systems.
More about Phone Operator jobs

What are the most commonly searched types of Phone Operator jobs in Tennessee?

The most popular types of Phone Operator jobs in Tennessee are:

What are popular job titles related to Phone Operator jobs in Tennessee?

For Phone Operator jobs in Tennessee, the most frequently searched job titles are:

What cities in Tennessee are hiring for Phone Operator jobs?

Cities in Tennessee with the most Phone Operator job openings:

What are popular job titles related to Phone Operator jobs in TN?

For Phone Operator jobs in TN, the most frequently searched job titles are:

Phone Operator jobs near you
Infographic showing various Phone Operator job openings in Tennessee as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,716 per year, or $16.2 per hour.

PBX OPERATOR

Knoxville, TN • On-site

Covenant Health
See more jobs at Covenant Healthexternal

Part-time

Re-posted 10 days ago

Job description

PBX Operator

Part Time, 48 Hours Per Pay Period, Variable Shifts

Parkwest Overview: 

Parkwest Medical Center, Covenant Health’s flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. Since 1973, Parkwest has grown into the region’s largest hospital in the area, offering advanced services like an all-digital catheterization lab, comprehensive breast health, emergency, and critical care. It’s consistently ranked among Tennessee's top 10 hospitals by U.S.News & World Report and earns national recognition as a Top100 Heart Hospital, as well as an “A” safety grade from Leapfrog. As part of Covenant Health, the region’s largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety. 

To learn more about Parkwest Medical Center and our units, visit Covenant Health Parkwest Medical Center Opportunities.  

Position Summary:

The primary purpose of the PBX operator is to efficiently answer and route all incoming call to the switchboard in the shortest time.  Must be able to deal with a high volume of calls, talk pleasantly with the public, monitor multiple alarm panels and page overhead.


  • Answer incoming calls and routes to other departments.
  • Monitor multiple alarm panels and code phone
  • Place L.D. calls for physicians.
  • Page overhead for employees/page codes.
  • Follows policies, procedures, and safety standards. Completes required education assignments annually.  Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
  • Perform other duties as assigned or requested.

Minimum Education:          

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:         

None.

 

Licensure Requirement:      

None

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