Innovation At Work

60 Innovation At Work Phone Operator Jobs Hiring Near You

Medical Phone Operator

Fairhope, AL · On-site

$14.50 - $18/hr

Maintain professionalism and excellent customer service at all times * Document patient ... Ability to work effectively in a team setting Work Location Fairhope, Alabama - Thomas Hospital ...

AON Phone Operator

Bristol, TN · On-site

$13.75 - $17/hr

Remains knowledgeable of the locations of the staff and residents at all times, including office ... Ability to work in a cooperative manner with others * Performs other duties as assigned by the ...

Phone Operator - Savannah, GA

Savannah, GA · On-site

$15.25 - $18.75/hr

Optim Orthopedics is seeking a full time Phone Operator for our Savannah, location. Job ... Performs routine and some non-routine, continuous work involved with the operation of telephone ...

Work Order Clerk

San Diego, CA · On-site

$16.75 - $20.50/hr

... at VA San Diego Healthcare System (VASDHS) * Clerks must answer within five (5) rings. The clerk ... Previous experience in telephone operating experience, of which one year involved working on a ...

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Switchboard Supervisor / Telephone Operator

Innovation At Work

Miami, FL • On-site

$15.50 - $19.25/hr

Full-time

Posted 19 days ago


Job description

Innovation At Work, Inc. (IAW) is seeking an experienced Switchboard Supervisor/Telephone Operator to support the Miami VA Medical Center / Miami VA Healthcare System.
This is a working supervisor position. The Supervisor will assist with the daily supervision and performance of the IAW switchboard team while also performing Telephone Operator duties as operational needs require.
The position supports switchboard operations seven days per week, including weekends and holidays, and is responsible for helping ensure adequate staffing, employee performance, timekeeping compliance, quality control, and adherence to IAW policies, VA procedures, government protocols, and contract requirements.
Primary Responsibilities
  • Oversee daily switchboard operations in accordance with IAW policies, VA requirements, government protocols, and contract requirements.
  • Perform regular Telephone Operator duties, including answering and processing incoming calls.
  • Work alongside Telephone Operators and assist with call volume, staffing shortages, call-outs, breaks, emergencies, and other operational needs.
  • Answer operator-assisted calls promptly and accurately and route callers to the appropriate VA department, service, employee, or extension.
  • Provide professional and courteous service to Veterans, patients, VA employees, visitors, and the general public.
  • Handle emergency and priority communications, including STEMI, telephone alarms, fire alarms, stroke alerts, and suicide crisis calls.
  • Operate and support the VA paging system and other telecommunications equipment.
  • Communicate emergency situations to VA Police and Security personnel as required.
  • Maintain required operator and unusual-incident logs and ensure significant events are properly documented.
  • Monitor employee attendance, professionalism