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Phone Operator Jobs in Miami, FL (NOW HIRING)

Msmc

Telephone Operator

Miami Beach, FL

$16 - $20/hr

Answers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on hold as necessary. * Handles each call in a professional manner and treats callers with respect and ...

Mount Sinai Medical Center

Telephone Operator

Miami Beach, FL · On-site

$16 - $20/hr

Answers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on hold as necessary. * Handles each call in a professional manner and treats callers with respect and ...

Audacy, Inc.

Board Operator

Miami, FL · On-site

Board Operators are responsible for running the control board, following station format, arranging ... In addition, you may help administer contests, answer listener phone calls, screen listener calls ...

Audacy, Inc.

Board Operator

Miami, FL

Board Operators are responsible for running the control board, following station format, arranging ... In addition, you may help administer contests, answer listener phone calls, screen listener calls ...

Audacy, Inc.

Board Operator

Miami, FL

Board Operators are responsible for running the control board, following station format, arranging ... In addition, you may help administer contests, answer listener phone calls, screen listener calls ...

AutoPAQ

Logistic Operator

Doral, FL · On-site

We are looking for a Logistic Operator 📍 Office in Miami, AutoPAQ LLC Schedule: * Monday to ... Strong writing skills and good phone communication Requirements: * English proficiency * Positive ...

Vacatia

PBX Operator (Guest Services)

Weston, FL · On-site

$16/hr

Now Hiring: PBX Operator | Join Our Resort Team at Vacation Village at Weston Resort! Are you ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...

Vacatia

PBX Operator (Guest Services)

Weston, FL

$16/hr

Now Hiring: PBX Operator | Join Our Resort Team at Vacation Village at Weston Resort! Are you ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...

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Phone Operator information

See Miami, FL salary details

$8

$17

$24

How much do phone operator jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for phone operator in Miami, FL is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.61 per hour, depending on experience, location, and employer.

How to become a phone operator?

A telephone operator dispatches calls on behalf of a company or organization. Often referred to as a phone or switchboard operator, a telephone operator is central to company communication. The phone operator may manage both incoming and outgoing calls and helps to facilitate phone communications between internal members of the company. The minimum education requirement to become a telephone operator is a high school diploma or GED certificate. Secure a job that utilizes your skills in customer relations, data entry, scheduling, and communication for experience. Complete on-the-job training to gain proficiency in company practices and PBX or switchboard operation.

What are the key skills and qualifications needed to thrive as a phone operator, and why are they important?

To thrive as a Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and basic computer applications is typically required. Patience, professionalism, and problem-solving skills help operators manage high call volumes and diverse customer inquiries. These competencies are crucial for ensuring efficient information delivery, positive caller experiences, and smooth organizational communication.

What are some common challenges faced by phone operators and how can they be managed effectively?

Phone operators often handle high call volumes, deal with diverse caller needs, and occasionally encounter difficult or distressed individuals. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training and support tools, such as call scripts and escalation protocols, to help operators respond efficiently. Regular team meetings and feedback sessions also help operators stay informed and supported in their roles.

What is the difference between Phone Operator vs Customer Service Representative?

AspectPhone OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; communication and problem-solving skills
Work EnvironmentCall centers, reception areas, or front desksCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, hospitality, healthcareRetail, banking, tech support, healthcare
Common Search & ComparisonOften compared for communication roles involving direct phone contactBroader customer interaction roles, including in-person and online

While both roles involve communication via phone, Phone Operators primarily handle direct phone calls, often in a switchboard or reception setting. Customer Service Representatives typically manage a wider range of customer interactions, including calls, emails, and in-person support. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

How much do phone operators make in the US?

In the US, phone operators typically earn a median hourly wage of around $15 to $20, with annual salaries ranging from approximately $30,000 to $40,000. Wages can vary based on experience, location, and the specific employer, and some roles may require customer service skills and familiarity with communication systems.
More about Phone Operator jobs

What are the most commonly searched types of Phone Operator jobs in Miami, FL?

The most popular types of Phone Operator jobs in Miami, FL are:

What are popular job titles related to Phone Operator jobs in Miami, FL?

For Phone Operator jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Phone Operator jobs in Miami, FL look for?

The top searched job categories for Phone Operator jobs in Miami, FL are:

What cities near Miami, FL are hiring for Phone Operator jobs?

Cities near Miami, FL with the most Phone Operator job openings:

Phone Operator jobs near you
Infographic showing various Phone Operator job openings in Miami, FL as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $35,530 per year, or $17.1 per hour.

Telephone Operator

Miami Beach, FL

Msmc
See more jobs at Msmcexternal

$16 - $20/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 16 days ago

Job description

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department:

Job Description Summary:

1. Full Time - NIGHTS - Friday - Monday (11PM-7AM) plus on call T,W,TH (32 hour plus on call)Position Responsibilities
  • Answers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on hold as necessary.
  • Handles each call in a professional manner and treats callers with respect and courtesy.
  • Follows customer service standards for phone communications as set by department management, based on Customer Service training session and materials.
  • Answers the Switchboard in a timely manner and doesn't let calls wait in queue.
  • Requests the assistance of other departments with a call rather than blind transferring calls to unaware recipients.
  • Pages all personnel based upon approved schedule as needed.
  • Understands and interprets all hospital codes and identifies communication action for each code.
  • Responds to hospital codes and notifies all pertinent hospital personnel as required by department procedures.
  • Monitors alarm indicators and enunciators for hospital locations and notifies appropriate personnel.
  • Immediately answers Emergency / 123 lines and responds immediately by notifying the appropriate staff.
  • Follows medical center's policy regarding releasing any patient information.
Qualifications
  • Education
    • HS diploma/GED or equivalent experience
  • Experience
    • Contact Center or office experience preferred.
    • Excellent communication skills.
    • Bilingual in Spanish

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

  • Health benefits
  • Life insurance
  • Long-term disability coverage
  • Healthcare spending accounts
  • Retirement plan
  • Paid time off
  • Pet Insurance
  • Tuition reimbursement
  • Employee assistance program
  • Wellness program
  • On-site housing for select positions and more!

Degree Requirements:

Certification:

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