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Network Support Engineer Jobs (NOW HIRING)

Zenlayer, Inc

Network Support Engineer

Diamond Bar, CA · On-site

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayers ...

TRG

Network Support Engineer

Niles, IL · On-site

... staff on networking and workstation support escalations. REQUIREMENTS * Bachelors Degree in Computer Science, Information Technology, Network Engineering, or a related field; or equivalent ...

Osv_a10networks

Network Support Engineer

San Jose, CA · On-site

$115K - $120K/yr

Network Support Engineer As a Senior Network Engineer, you will directly interact with customers and other functional groups within A10 Networks to troubleshoot, identify and resolve product ...

A10 Networks, Inc.

Network Support Engineer

San Jose, CA · On-site

$115K - $120K/yr

Network Support Engineer As a Senior Network Engineer, you will directly interact with customers and other functional groups within A10 Networks to troubleshoot, identify and resolve product ...

Mindray

Network Support Engineer I

Mahwah, NJ · On-site

$90K - $110K/yr

Network Support Engineer I Location: Mahwah, NJ Department: Interoperability & Network Support Position Summary Mindray is seeking a Network Support Engineer I to join our Interoperability & Network ...

Point72

Network Support Engineer

New York, NY

$100K - $150K/yr

Bachelor's degree in computer science or engineering with 3+ years of experience in enterprise network support or engineering roles * Hands-on experience with Cisco platforms, including IOS and NX-OS ...

Point72

Network Support Engineer

New York, NY · On-site

$100K - $150K/yr

Bachelor's degree in computer science or engineering with 3+ years of experience in enterprise network support or engineering roles * Hands-on experience with Cisco platforms, including IOS and NX-OS ...

BCforward

Network Support Engineer

Norfolk, VA · On-site

BCforward is seeking a highly motivated and experienced Network Support Engineer in Norfolk, VA Federal Clearance is preferred Description Under broad direction, oversee the infrastructure and ...

JOHNS BYRNE CO

Network Support Engineer

Niles, IL · On-site

$75K - $100K/yr

... networking and workstation support escalations. Education: * Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field; or equivalent combination of ...

JOHNS BYRNE CO

Network Support Engineer

Niles, IL

... networking and workstation support escalations. Education: * Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field; or equivalent combination of ...

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Network Support Engineer information

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$41.5K

$92.5K

$132.5K

How much do network support engineer jobs pay per year?

As of Jul 3, 2026, the average yearly pay for network support engineer in the United States is $92,475.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $114,000.00 per year, depending on experience, location, and employer.

What are Network Support Engineers?

Network Support Engineers are IT professionals who maintain, troubleshoot, and support computer networks within an organization. They ensure that network systems such as LANs, WANs, and intranets are running efficiently and securely. Their responsibilities often include monitoring network performance, diagnosing issues, performing upgrades, and assisting users with connectivity problems. Network Support Engineers also work to prevent outages and minimize downtime, ensuring reliable communication and data transfer across the organization.

What does a network support engineer do?

A network support engineer is responsible for maintaining, troubleshooting, and optimizing computer networks within an organization. They configure network hardware, monitor network performance, and resolve connectivity issues using tools like routers, switches, and network management software. Certifications such as CCNA and strong problem-solving skills are often required for this role.

What engineers make $300,000 a year?

Senior network support engineers with extensive experience, specialized skills in network architecture, security, and certifications like CCIE or CISSP can earn salaries approaching or exceeding $300,000 annually, especially in high-demand industries or senior leadership roles. Compensation varies based on location, company size, and individual expertise.

What are some common challenges faced by Network Support Engineers and how can they be addressed?

Network Support Engineers often encounter issues such as network outages, troubleshooting complex connectivity problems, and managing high-priority incidents under tight deadlines. These challenges require strong problem-solving skills, the ability to remain calm under pressure, and effective communication with both technical teams and end users. Proactive monitoring, continuous learning about new technologies, and maintaining thorough documentation can help address these challenges and ensure smoother network operations.

What is the difference between Network Support Engineer vs Network Administrator?

AspectNetwork Support EngineerNetwork Administrator
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentHelpdesk, troubleshooting, on-site and remote supportNetwork management, configuration, maintenance
ResponsibilitiesDiagnose and resolve network issues, assist usersDesign, implement, and monitor network infrastructure

While both roles require similar certifications and work in network environments, Network Support Engineers focus on troubleshooting and resolving network problems, often providing frontline support. Network Administrators handle broader network management tasks, including configuration and infrastructure planning. Both roles are essential for maintaining network health but differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Network Support Engineer, and why are they important?

To thrive as a Network Support Engineer, you need a solid understanding of networking fundamentals, troubleshooting, and network security, often supported by a degree in computer science or related field. Familiarity with network monitoring tools, Cisco or CompTIA Network+ certifications, and experience with routers, switches, and firewalls is typically required. Strong analytical thinking, effective communication, and problem-solving abilities are crucial soft skills for this position. These skills ensure reliable network performance, quick resolution of technical issues, and clear support for users and teams.

Will AI replace CCNA jobs?

AI is unlikely to fully replace Network Support Engineers with CCNA certification, as the role requires troubleshooting, network configuration, and problem-solving skills that benefit from human judgment. AI tools can assist with routine tasks and network monitoring, but human expertise remains essential for complex issues and network design. Continuous learning and certification updates help professionals stay relevant in a changing technological landscape.

What engineer makes $500,000 a year?

While most network support engineers earn between $50,000 and $100,000 annually, highly experienced professionals with advanced certifications, specialized skills, or leadership roles in large organizations can potentially earn $500,000 or more per year. Such high earnings are typically associated with senior management, consulting, or executive positions in the technology industry.
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Network Support Engineer jobs near you
Network Support Engineer

Network Support Engineer

Zenlayer, Inc

Diamond Bar, CA • On-site

Other

Posted 28 days ago

Job description

Salary:

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayers global network and SDN services, ensuring fast, accurate resolution of customer issues while maintaining high availability across our infrastructure.

This position is based out of our Diamond Bar office and follows a hybrid work schedule.

Duties & Responsibilities:

  • Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets
  • Diagnose and resolve network issues including congestion, routing changes, hardware failures, and vendor related incidents
  • Configure, provision, and maintain top-of-rack switches, core Layer 3 switches/routers, and SDN services
  • Monitor network infrastructure, respond to alerts, and ensure issues are addressed within defined SLAs
  • Maintain the integrity, reliability, and performance of Zenlayers global network
  • Create, update, and improve network support documentation, procedures, and operational processes
  • Participate in on call rotations and provide after-hours and weekend support as needed
  • Collaborate with internal teams to plan, research, and design resilient network architectures for IT projects
  • Track, escalate, and manage incidents to resolution while providing clear and timely communication to customers

Required Qualifications:

  • Minimum 3 years of hands-on networking experience
  • Current CCNA certification or equivalent practical experience
  • Strong understanding of networking fundamentals including TCP/IP, routing, switching, STP, VLAN/VXLAN, and firewalls
  • Experience working with Juniper EX, Centec, and Cisco switches
  • Background supporting customer environments in a helpdesk or NOC-style support role
  • Excellent customer service skills with the ability to communicate technical concepts clearly and professionally
  • Exceptional attention to detail, including documentation and written communication
  • Ability to troubleshoot complex technical issues under pressure in a fast-paced environment
  • Strong multitasking, prioritization, and time-management skills
  • Self-motivated, team-oriented, and able to work independently with minimal supervision
  • Availability to work nights and weekends as part of on-call rotation
  • Working knowledge of Microsoft Office Suite
  • Familiarity with SDN technologies (e.g., OpenFlow) is a plus
  • Mandarin bilingual proficiency is required


About Zenlayer

Zenlayer is the first massively distributed edge cloud provider, operating 290+ Points of Presence across 70+ countries. With accolades including PTC Best Networking Innovation, Outstanding Cloud, Data Center, or Interconnection Company, and Inc. 5000, we enable businesses to deploy and run applications at the edge, thus reducing network latency to the end user. Zenlayer focuses on improving connections worldwide, all while nurturing a unique company culture that values service, growth, and trust. As a Zenplayer, youll be joining a community of success-driven team players that share the dream of powering a better-connected world.