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60 Service Global Network Support Engineer Jobs Hiring Near You

Zenlayer, Inc

Network Support Engineer

Diamond Bar, CA · On-site

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayer ...

Asiacom Americas Inc.

Network Support Engineer

San Jose, CA · On-site

$65K - $75K/yr

As a Network Support Engineer, you will be responsible for managing and troubleshooting network issues, and maintaining network hardware and software for our customers remote or onsite. You will work ...

Point72

Network Support Engineer

New York, NY · On-site

$100K - $150K/yr

... global business. WHAT YOU'LL DO * Build and scale resilient, low-latency enterprise network ... services * Respond to network incidents, perform root cause analysis, and drive timely resolution ...

JOHNS BYRNE CO

Network Support Engineer

Niles, IL · On-site

Manage IP addressing, DNS, DHCP, and other core network services. * Create and maintain ... Manage and support Microsoft Azure cloud infrastructure, including virtual networks, resource ...

JOHNS BYRNE CO

Network Support Engineer

Niles, IL · On-site

$75K - $100K/yr

Manage IP addressing, DNS, DHCP, and other core network services. * Create and maintain ... Manage and support Microsoft Azure cloud infrastructure, including virtual networks, resource ...

Blue Wireless

Network Support Specialist

Richmond, VA · Hybrid

Network Support Engineer at Blue Wireless In-life support for Blue Wireless services is a critical ... As our customer base have grown significantly, you will be working closely with our Global Head of ...

New

Tech Digital Group

Network Support Engineer

Fairfax, VA · On-site

Network Security (Palo Alto), * Load balancers and Voice RoutingProtocols: OSPF, BGP, MPLSSwitchingProtocols: Virtual LANs, VX LAN, STP, PVST+, RSTP, MSTP, HSRP, LACP, Ether Channel, Flex-link, UDLD ...

Conduent, Inc.

Network Support Engineer III

Sandy, UT

$81K - $105K/yr

Network Support Engineer III Key Responsibilities: * Provide advanced technical support for ... services and solutions on behalf of Fortune 100 companies and over 500 governments - creating ...

Conduent, Inc.

Network Support Engineer III

Sandy, UT · On-site

$81K - $105K/yr

Network Support Engineer III Key Responsibilities: * Provide advanced technical support for ... services and solutions on behalf of Fortune 100 companies and over 500 governments - creating ...

CERES Group

Network Engineer

Boston, MA · On-site

The Network Support Engineer has responsibility for support, configuration and operation of the firm's data and voice services. The successful candidate will join a global team of Network and ...

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Network Support Engineer

Zenlayer, Inc

Diamond Bar, CA • On-site

Full-time

Re-posted 28 days ago

Job description

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayer's global network and SDN services, ensuring fast, accurate resolution of customer issues while maintaining high availability across our infrastructure.
This position is based out of our Diamond Bar office and follows a hybrid work schedule.
Duties & Responsibilities:
  • Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets
  • Diagnose and resolve network issues including congestion, routing changes, hardware failures, and vendor related incidents
  • Configure, provision, and maintain top-of-rack switches, core Layer 3 switches/routers, and SDN services
  • Monitor network infrastructure, respond to alerts, and ensure issues are addressed within defined SLAs
  • Maintain the integrity, reliability, and performance of Zenlayer's global network
  • Create, update, and improve network support documentation, procedures, and operational processes
  • Participate in on call rotations and provide after-hours and weekend support as needed
  • Collaborate with internal teams to plan, research, and design resilient network architectures for IT projects
  • Track, escalate, and manage incidents to resolution while providing clear and timely communication to customers

Required Qualifications:
  • Minimum 3 years of hands-on networking experience
  • Current CCNA certification or equivalent practical experience
  • Strong understanding of networking fundamentals including TCP/IP, routing, switching, STP, VLAN/VXLAN, and firewalls
  • Experience working with Juniper EX, Centec, and Cisco switches
  • Background supporting customer environments in a helpdesk or NOC-style support role
  • Excellent customer service skills with the ability to communicate technical concepts clearly and professionally
  • Exceptional attention to detail, including documentation and written communication
  • Ability to troubleshoot complex technical issues under pressure in a fast-paced environment
  • Strong multitasking, prioritization, and time-management skills
  • Self-motivated, team-oriented, and able to work independently with minimal supervision
  • Availability to work nights and weekends as part of on-call rotation
  • Working knowledge of Microsoft Office Suite
  • Familiarity with SDN technologies (e.g., OpenFlow) is a plus
  • Mandarin bilingual proficiency is required

About Zenlayer
Zenlayer is the first massively distributed edge cloud provider, operating 290+ Points of Presence across 70+ countries. With accolades including PTC "Best Networking Innovation", "Outstanding Cloud, Data Center, or Interconnection Company", and Inc. 5000, we enable businesses to deploy and run applications at the edge, thus reducing network latency to the end user. Zenlayer focuses on improving connections worldwide, all while nurturing a unique company culture that values service, growth, and trust. As a "Zenplayer", you'll be joining a community of success-driven team players that share the dream of powering a better-connected world.

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