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Network Support Engineer Jobs in Texas (NOW HIRING)

Cytracom

Network Support Engineer - SASE

Mckinney, TX · Hybrid

The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve ...

Cytracom

Network Support Engineer - SASE

Mckinney, TX · On-site

The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve ...

Cytracom

Network Support Engineer - SASE

Mckinney, TX · On-site

Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity. Responsibilities:

Inserso

Network Support Technician

El Paso, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... Must possess experience of system engineering in one or more areas including telecommunications ...

Inserso

Network Support Technician

Dallas, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... Must possess experience of system engineering in one or more areas including telecommunications ...

Inserso

Network Support Technician

Irving, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... Must possess experience of system engineering in one or more areas including telecommunications ...

Inserso

Network Support Technician

Spring, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... Must possess experience of system engineering in one or more areas including telecommunications ...

Inserso

Network Support Technician

Midland, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... Must possess experience of system engineering in one or more areas including telecommunications ...

Inserso

Network Support Technician

Harlingen, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... Must possess experience of system engineering in one or more areas including telecommunications ...

Inserso

Network Support Technician

San Antonio, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... Must possess experience of system engineering in one or more areas including telecommunications ...

Inserso

Network Support Technician

The Woodlands, TX · On-site

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... Must possess experience of system engineering in one or more areas including telecommunications ...

Essick Air Products

Network Support Tech

Denison, TX · On-site

$70K - $75K/yr

Network Support Tech Department: Information Technology Reports To: Information Technology Director ... Engineering staff with routine network administration, such as managing user accounts in Active ...

ALDRIDGE

Support Engineer (1884)

Houston, TX · Hybrid

Dedicated Onsite Network Infrastructure Engineer Aldridge is seeking a networking-focused ... The ideal candidate can support day-to-day network operations while also assisting with ...

NinjaOne

Enterprise Support Engineer

Austin, TX · Hybrid

About the Role As an Enterprise Support Engineer, you will be the primary technical authority for ... This role requires a "Network-First" troubleshooting mindset--identifying whether a performance ...

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Network Support Engineer information

See Texas salary details

$38.7K

$86.2K

$123.4K

How much do network support engineer jobs pay per year?

As of Jul 3, 2026, the average yearly pay for network support engineer in Texas is $86,155.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,400.00 and $106,200.00 per year, depending on experience, location, and employer.

What are Network Support Engineers?

Network Support Engineers are IT professionals who maintain, troubleshoot, and support computer networks within an organization. They ensure that network systems such as LANs, WANs, and intranets are running efficiently and securely. Their responsibilities often include monitoring network performance, diagnosing issues, performing upgrades, and assisting users with connectivity problems. Network Support Engineers also work to prevent outages and minimize downtime, ensuring reliable communication and data transfer across the organization.

What does a network support engineer do?

A network support engineer is responsible for maintaining, troubleshooting, and optimizing computer networks within an organization. They configure network hardware, monitor network performance, and resolve connectivity issues using tools like routers, switches, and network management software. Certifications such as CCNA and strong problem-solving skills are often required for this role.

What engineers make $300,000 a year?

Senior network support engineers with extensive experience, specialized skills in network architecture, security, and certifications like CCIE or CISSP can earn salaries approaching or exceeding $300,000 annually, especially in high-demand industries or senior leadership roles. Compensation varies based on location, company size, and individual expertise.

What are some common challenges faced by Network Support Engineers and how can they be addressed?

Network Support Engineers often encounter issues such as network outages, troubleshooting complex connectivity problems, and managing high-priority incidents under tight deadlines. These challenges require strong problem-solving skills, the ability to remain calm under pressure, and effective communication with both technical teams and end users. Proactive monitoring, continuous learning about new technologies, and maintaining thorough documentation can help address these challenges and ensure smoother network operations.

What is the difference between Network Support Engineer vs Network Administrator?

AspectNetwork Support EngineerNetwork Administrator
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentHelpdesk, troubleshooting, on-site and remote supportNetwork management, configuration, maintenance
ResponsibilitiesDiagnose and resolve network issues, assist usersDesign, implement, and monitor network infrastructure

While both roles require similar certifications and work in network environments, Network Support Engineers focus on troubleshooting and resolving network problems, often providing frontline support. Network Administrators handle broader network management tasks, including configuration and infrastructure planning. Both roles are essential for maintaining network health but differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Network Support Engineer, and why are they important?

To thrive as a Network Support Engineer, you need a solid understanding of networking fundamentals, troubleshooting, and network security, often supported by a degree in computer science or related field. Familiarity with network monitoring tools, Cisco or CompTIA Network+ certifications, and experience with routers, switches, and firewalls is typically required. Strong analytical thinking, effective communication, and problem-solving abilities are crucial soft skills for this position. These skills ensure reliable network performance, quick resolution of technical issues, and clear support for users and teams.

Will AI replace CCNA jobs?

AI is unlikely to fully replace Network Support Engineers with CCNA certification, as the role requires troubleshooting, network configuration, and problem-solving skills that benefit from human judgment. AI tools can assist with routine tasks and network monitoring, but human expertise remains essential for complex issues and network design. Continuous learning and certification updates help professionals stay relevant in a changing technological landscape.

What engineer makes $500,000 a year?

While most network support engineers earn between $50,000 and $100,000 annually, highly experienced professionals with advanced certifications, specialized skills, or leadership roles in large organizations can potentially earn $500,000 or more per year. Such high earnings are typically associated with senior management, consulting, or executive positions in the technology industry.
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What cities in Texas are hiring for Network Support Engineer jobs? Cities in Texas with the most Network Support Engineer job openings:
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Network Support Engineer jobs near you
Network Support Engineer - SASE

Network Support Engineer - SASE

Cytracom

Mckinney, TX • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

About Us:

Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.
Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.
Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.

Here's a closer look at this key role:

The role is to deliver clear and effective technical support for ControlOne and network-related issues. You'll partner closely with Application Support Engineers and the Experience team to resolve escalations, strengthen customer relationships, and help drive long-term satisfaction and retention. You would be responsible for advanced troubleshooting across hardware, systems, the ControlOne platform, and network/ISP connectivity. You'll collaborate with third-party vendors when needed, perform remote diagnostics, and work through issues involving firewalls, switches, routing, and other network components. Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity.

Responsibilities:

Customer-Facing Responsibilities

  • Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication
  • Provide accurate, timely updates to customers regarding progress and next steps
  • Explain ControlOne concepts (Zero Trust, policy behavior, routing impact) in customer-friendly terms
  • Own each case through resolution and deliver clear root cause explanations once resolved

Technical Responsibilities

  • Troubleshoot and resolve ControlOne issues: identity, routing, edges, policies, and endpoint agents
  • Diagnose advanced network issues across LAN/WAN, firewalls, ISP connectivity, and VLANs
  • Assist with device provisioning, agent deployment, edge setup, and policy tuning
  • Review logs, packets, and system behaviors to isolate problems
  • Escalate clean, well-documented cases to Tier 3/Eng when necessary
  • Contribute to internal knowledge sharing and product feedback loops

Operational Responsibilities

  • Manage tickets in Zendesk, prioritizing based on severity and customer impact
  • Multitask across outbound calls, queue calls, and tickets with strong time management
  • Work collaboratively with internal teams, customers, partners, ISPs, and third-party vendors
  • Participate in the on-call rotation
  • Maintain working knowledge of all Cytracom products and integrations
Competencies:
  • Empathy for the customer and the ability to tailor communication for the given audience
  • Working knowledge of Wireshark and Zendesk
  • Technical aptitude
  • Strong networking knowledge
  • Firewall configuration and troubleshooting
  • De-escalation technique
  • Passion for technology and their work
  • Creative and analytical thinking
  • Problem-solving mindset
  • Ability to thrive under pressure
Attributes:
  • Self-managed
  • Self-disciplined
  • Team player
  • Detail-oriented
  • Inquisitive nature
  • Commitment to excellence
Our Benefits:
  • Medical, dental, and vision insurance is available
  • 401K
  • Disability and Life insurance
  • Paid vacations and holidays
  • Flexible PTO policy
  • Casual, laid-back work environment
  • Free refreshments
  • Standing desks

Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.

Employment Type: FULL_TIME

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