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Network Support Engineer Jobs in Austin, TX (NOW HIRING)

NinjaOne

Enterprise Support Engineer

Austin, TX · Hybrid

About the Role As an Enterprise Support Engineer, you will be the primary technical authority for ... This role requires a "Network-First" troubleshooting mindset--identifying whether a performance ...

Dover Corporation

Network Support Associate

Austin, TX · On-site

$17 - $22/hr

Provide technical support to customers and end users. * Continuously demonstrates a truly ... Analyze recurrent issues and recommend fixes or report to developers for further investigation * Be ...

Dover Corporation

Network Support Associate

Austin, TX

$16.75 - $21.75/hr

Provide technical support to customers and end users. * Continuously demonstrates a truly ... Analyze recurrent issues and recommend fixes or report to developers for further investigation * Be ...

Dover Corporation

Network Support Associate

Austin, TX

$17 - $22/hr

Provide technical support to customers and end users. * Continuously demonstrates a truly ... Analyze recurrent issues and recommend fixes or report to developers for further investigation * Be ...

Lightedge

Support Engineer

Austin, TX · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Solve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall ...

Lightedge

Support Engineer

Austin, TX · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Solve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall ...

Lightedge

Support Engineer

Austin, TX · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Solve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall ...

Lightedge

Support Engineer

Austin, TX · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Solve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall ...

Zello Inc

Support Engineer - L3

Austin, TX · On-site

Own the most complex technical escalations from L2: multi-system integration failures, network ... Support enterprise developers integrating Zello SDKs and APIs, helping them design robust ...

Integritek

Support Engineer

Austin, TX

Well-rounded knowledge of networking (LAN, WAN, VMPLS, VLAN, Routing, Firewalls, etc.) Ability to ... Support may require some on-site visits and traveling. Other Expectations Flexibility - Is open to ...

Integritek

Support Engineer

Austin, TX · On-site

... networking (LAN, WAN, VMPLS, VLAN, Routing, Firewalls, etc.) • Ability to think critically and ... Support may require some on-site visits and traveling. Other Expectations • Flexibility - Is open ...

GLG

Software Support Engineer

Austin, TX

We connect thousands of clients to the largest global network of subject-matter experts across ... We're seeking a Software Support Engineer to help improve and maintain GLG's software that matches ...

GLG

Software Support Engineer

Austin, TX

We connect thousands of clients to the largest global network of subject-matter experts across ... We're seeking a Software Support Engineer to help improve and maintain GLG's software that matches ...

LogicMonitor

Premier Support Engineer

Austin, TX · On-site

As a Premier Support Engineer (PSE), you will provide dedicated support to our Premier Support ... Linux, Windows, network administration, including IT help desk support, or IT operations. * ...

LogicMonitor

Premier Support Engineer

Austin, TX

As a Premier Support Engineer (PSE), you will provide dedicated support to our Premier Support ... Linux, Windows, network administration, including IT help desk support, or IT operations. * ...

EOS

IT Support Engineer

Austin, TX

... and network solutions across a global customer base. This includes hands-on work with modern AV ... r/Technician role with exposure to AV environments. * Hands-on experience supporting AV control ...

EOS

IT Support Engineer

Austin, TX

$65K - $75K/yr

... and network solutions across a global customer base. This includes hands-on work with modern AV ... r/Technician role with exposure to AV environments. * Hands-on experience supporting AV control ...

EOS

IT Support Engineer

Austin, TX · On-site

$65K - $75K/yr

... and network solutions across a global customer base. This includes hands-on work with modern AV ... r/Technician role with exposure to AV environments. * Hands-on experience supporting AV control ...

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Showing results 1-20

All JobsNetwork Support Engineer JobsNetwork Support Engineer Jobs in Austin, TX

Network Support Engineer information

See Austin, TX salary details

$41.1K

$91.7K

$131.3K

How much do network support engineer jobs pay per year?

As of Aug 3, 2026, the average yearly pay for network support engineer in Austin, TX is $91,662.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,800.00 and $113,000.00 per year, depending on experience, location, and employer.

What is a network support engineer?

Network Support Engineers are IT professionals who maintain, troubleshoot, and support computer networks within an organization. They ensure that network systems such as LANs, WANs, and intranets are running efficiently and securely. Their responsibilities often include monitoring network performance, diagnosing issues, performing upgrades, and assisting users with connectivity problems. Network Support Engineers also work to prevent outages and minimize downtime, ensuring reliable communication and data transfer across the organization.

What are some common challenges faced by network support engineers and how can they be addressed?

Network Support Engineers often encounter issues such as network outages, troubleshooting complex connectivity problems, and managing high-priority incidents under tight deadlines. These challenges require strong problem-solving skills, the ability to remain calm under pressure, and effective communication with both technical teams and end users. Proactive monitoring, continuous learning about new technologies, and maintaining thorough documentation can help address these challenges and ensure smoother network operations.

What is the difference between Network Support Engineer vs Network Administrator?

AspectNetwork Support EngineerNetwork Administrator
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentHelpdesk, troubleshooting, on-site and remote supportNetwork management, configuration, maintenance
ResponsibilitiesDiagnose and resolve network issues, assist usersDesign, implement, and monitor network infrastructure

While both roles require similar certifications and work in network environments, Network Support Engineers focus on troubleshooting and resolving network problems, often providing frontline support. Network Administrators handle broader network management tasks, including configuration and infrastructure planning. Both roles are essential for maintaining network health but differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a network support engineer?

To thrive as a Network Support Engineer, you need a solid understanding of networking fundamentals, troubleshooting, and network security, often supported by a degree in computer science or related field. Familiarity with network monitoring tools, Cisco or CompTIA Network+ certifications, and experience with routers, switches, and firewalls is typically required. Strong analytical thinking, effective communication, and problem-solving abilities are crucial soft skills for this position. These skills ensure reliable network performance, quick resolution of technical issues, and clear support for users and teams.

Are network support engineers still in demand?

Yes, network support engineers are in demand due to ongoing growth in network infrastructure, cybersecurity needs, and cloud computing. They are essential for maintaining, troubleshooting, and securing organizational networks, often requiring skills in network protocols, hardware, and certifications like Cisco CCNA or CompTIA Network+.
What are popular job titles related to Network Support Engineer jobs in Austin, TX? For Network Support Engineer jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Network Support Engineer jobs in Austin, TX look for? The top searched job categories for Network Support Engineer jobs in Austin, TX are:
What cities near Austin, TX are hiring for Network Support Engineer jobs? Cities near Austin, TX with the most Network Support Engineer job openings:
Network Support Engineer jobs near you
Infographic showing various Network Support Engineer job openings in Austin, TX as of July 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% In-person job distribution, with an average salary of $91,662 per year, or $44.1 per hour.

Enterprise Support Engineer

NinjaOne

Austin, TX • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About the Role 
As an Enterprise Support Engineer, you will be the primary technical authority for NinjaOne’s largest global accounts, with a specialized focus on the intersection of RMM software and complex network infrastructure. This role requires a "Network-First" troubleshooting mindset—identifying whether a performance bottleneck stems from the application, the endpoint, or the underlying transport layer. We are looking for an experienced veteran who can navigate high-pressure network outages and configuration hurdles with the same precision they apply to endpoint management. This role will report into the Director of North American Support with close ties to the Enterprise Sales organization. 
  
Location - Hybrid in Austin, TX (in-office 2-3 days per week). 
 
What You’ll be Doing 
Network Architecture & Troubleshooting  
  • Infrastructure Analysis: Diagnose and resolve complex networking issues affecting RMM connectivity, including DNS resolution errors, TCP/IP stack corruption, DPI and SSL inspection configuration, and persistent VPN tunnel instability  
  • Security & Firewall Management: Consult with enterprise IT teams to optimize firewall rules, NAT traversal, and proxy configurations to ensure seamless, secure communication between NinjaOne agents and the cloud controller. Exposure or familiarity with Fortinet, Palo Alto, Cisco as well as zero trust tools like Zscaler, Check Point, Cloudflare  
  • VLAN & Segmented Environments: Support customers operating within highly regulated, air-gapped, or segmented VLAN environments, ensuring patch management and monitoring tools respect internal security boundaries  
  • Packet-Level Analysis: Utilize tools like Wireshark or tcpdump to perform deep packet inspection, identifying latency sources or handshake failures in multi-site enterprise WANs  
  • Diagnostics & Observability: Analyze system logs, telemetry, and monitoring data to identify systemic issues across large endpoint fleets  
  • Enterprise SLA Management: Support customers operating under strict SLAs and ensure timely resolution and communication during high-impact incidents.  
Advanced Endpoint & Automation  
  • Tier 3 Escalations: Serve as the final escalation point for critical issues involving Windows, macOS, and Linux endpoints across environments with 1,000+ nodes  
  • Network-Aware Scripting: Develop PowerShell or Bash scripts that automate network diagnostic tasks, such as automated trace-routes, port-querying, and bandwidth throttling for remote software deployments  
Strategic Leadership  
  • Network Advocacy: Act as the internal voice for network-related product improvements, working with Engineering to enhance the platform’s performance across low-bandwidth or high-latency networks  
  • Socratic Mentorship: Lead technical workshops for Tier 1 and 2 teams specifically focused on "The OSI Model in Support," teaching junior techs how to systematically isolate network vs. software faults  
  • Root Cause Analysis: Conduct deep technical investigations and produce clear post-incident reports outlining root cause, mitigation, and long-term remediation  
  • Knowledge Development: Create internal runbooks, troubleshooting guides, and knowledge base articles to improve support efficiency.  
  • Assist in complex troubleshooting outside of Enterprise-specific customers  
  • Other duties as needed  
 
About You  
  • You align with our values Curiosity, Integrity, Kindness, Humility, & Builders and are committed to creating an environment where these values flourish in our teams 
  • Networking Expertise: 5+ years of experience managing or supporting enterprise-grade networking. You must be comfortable discussing BGP, OSPF, SD-WAN, and SSL/TLS certificate chains  
  • Technical Breadth: 5+ years in Enterprise Technical Support or Systems Administration, supporting diverse hardware across global sites  
  • Identity & Access: Deep knowledge of Radius, NPS, and identity-driven network access control (NAC)  
  • Tools: Expert proficiency in network diagnostic suites and RMM tools (e.g., ConnectWise, Kaseya, N-able)  
  • Education: Bachelor’s degree in Computer Science, Network Engineering, or equivalent industry experience  
  • Primary Certification: CCNP (Enterprise), JNCIS-ENT, Network+, or equivalent enterprise networking experience required  
  • Secondary Certification: CWNA (Certified Wireless Network Administrator) or specialized Security certifications (CCNP Security/CISSP) strongly preferred 
  • Prior experience with IDP, SMTP, MDM, ITSM  
  • Experience supporting enterprise applications or internal platforms  
  • Prior experience working in an enterprise or regulated environments  
  • Familiarity with ticket-based support workflows  
  • Familiarity with Unix/Linux command-line environments  
  • Exposure to application configuration, customization, or administration  
  • Strong ability to gather and translate business requirements into technical solutions 
About Us  
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. ​NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
  
What You’ll Love  
We are a collaborative, kind, and curious community.  
We honor your flexibility needs with full-time work that is hybrid remote.  
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. 
We help you prepare for your financial future with our 401(k) plan. 
We prioritize your work-life balance with our unlimited PTO. 
We reward your work with opportunity for growth and advancement. 
  
Additional Information 
This position is NOT eligible for Visa sponsorship. 
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. 
  
#LI-PF1 
#Li-Hybrid 
#BI-Hybrid 
  
  

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