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Help Desk Representative Jobs (NOW HIRING)

McLane Company

Representative, Help Desk I

Temple, TX · On-site

$19 - $22/hr

... help desk support, or a related technical environment preferred. Strong troubleshooting, analytical, and problem-solving skills. Ability to communicate effectively with technical and non-technical ...

McLane Company

Representative, Help Desk I

Temple, TX

$19 - $22/hr

... help desk support, or a related technical environment preferred. Strong troubleshooting, analytical, and problem-solving skills. Ability to communicate effectively with technical and non-technical ...

YRCI

Help Desk Support Rep, 1

New Orleans, LA · On-site

$16.75 - $21.50/hr

Job Title Help Desk Support Rep, 1 Location New Orleans, LA US (Primary) Job Type Full-time Position Benefits As an employee of YRCI working full-time, you are eligible for an attractive benefits ...

New York Cloud Apps

Help Desk Engineer

New York, NY

The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...

Integral

Help Desk Manager

Tysons, VA · On-site

$120K - $135K/yr

Overview The Help Desk Manager is responsible for overseeing help desk operations and ensuring ... The above salary range represents a general guideline. Integral Federal considers a number of ...

Sikich

Help Desk Specialist (Gov't Tech)

Washington, DC

$62K - $70K/yr

The Help Desk representative will be working on-site in Washington, DC, supporting a federal client and requires an active public trust or higher clearance. What will you do in this role? * Support ...

USPI, INC.

Front Desk Representative

Jacksonville, FL · On-site

$13.75 - $16.75/hr

Front Desk Representative Riverside Park Surgery Center is seeking a motivated Front Desk ... help manage life's daily stresses. * Competitive wages * Opportunities to better yourself ...

Sikich

Help Desk Specialist (Gov't Tech)

Washington, DC

$62K - $70K/yr

The Help Desk representative will be working on-site in Washington, DC, supporting a federal client and requires an active public trust or higher clearance. What will you do in this role? * Support ...

Integral

Help Desk Manager

Tysons Corner, VA

$120K - $135K/yr

The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer ... The above salary range represents a general guideline. Integral Federal considers a number of ...

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Help Desk Representative information

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How much do help desk representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for help desk representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is a help desk representative?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What are some common challenges help desk representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

What are the key skills and qualifications needed to thrive as a help desk representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

What qualifications do I need for a help desk representative?

Help desk representatives typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Some positions may require certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Technical troubleshooting ability and customer service experience are also important for this role.
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Help Desk Representative jobs near you
Infographic showing various Help Desk Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $41,191 per year, or $19.8 per hour.

ITS Help Desk Student Representative

Pace University

Pleasantville, NY

$18.75 - $24/hr

Full-time

Re-posted 9 days ago

Job description

The ITS Help Desk Student Representative's primary job functions will be performed in the ITS Help Desk and 311 Call Center and will involve providing great customer service and technical support to end-users, as well as helping to maintain designated ITS computer labs/classrooms and related equipment, and performing other office and administrative functions as requested.

Responsibilities will include but are not limited to the following:
- providing professional and courteous customer service and technical support via phone, in-person, chat, or email
- assisting users with Pace account activation, password resets, and wireless connectivity issues
- assisting users with their Pharos printer login and other printing issues
- troubleshooting issues with Pace Portal, Brightspace/Classes LMS and Email accounts
- helping to research clients' issues to provide solution
- using remote support tools to troubleshoot issues for on-campus and off-campus users
- performing virus scans and virus removal using free and licensed virus removal tools
- troubleshooting hardware and software problems on PCs and Macs (both desktop and laptop), as well as other computer peripherals and mobile devices
- creating and triaging support tickets accurately, or directing them to the appropriate area for investigation and resolution
- tracking tickets by status, updating tickets, and performing other related ticket management tasks transferring calls to the correct departments
- maintaining all department areas including the Help Desk, 311 Call Center, and ITS labs/classrooms by keeping them clean and organized
- creating/maintaining/updating technical and self-help documentation in the knowledge base
- performing miscellaneous clerical duties and providing administrative support to the department
- replacing printer toner cartridges and printer paper, assisting users with printing services
- opening and closing computer classrooms for faculty and staff before and after scheduled use
- assisting and completing other projects and/or tasks as assigned

Responsibilities may be added or changed as necessary.
Note: Some heavy lifting may be required.

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About Pace University

Sourced by ZipRecruiter

Pace has always prioritized student success. A century ago, that meant propelling people to new highs in practical business careers. Our educational model is still real-world—but today Pace offers unbeatable opportunity to ambitious students at every level, in dozens of disciplines, and on three campuses. Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students—academically, professionally, and socioeconomically. We are at the forefront of creating opportunity and that mission is expressed in our motto: Opportunitas.

Industry

Colleges, universities, and professional schools

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1906

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