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Desktop Support Manager Jobs (NOW HIRING)

ConfigUSA

Desktop Support

Malvern, PA · On-site

$19.75 - $25.25/hr

... Technology requirements Desktop Support L2/L3 desktop support Excellent analytical ... Industry standard applications Experience in managing VIP clients Printer Support and ...

MSR Cosmos

Desktop Support

Avon Lake, OH · On-site

$18.50 - $23.50/hr

Desktop Support Location: Avon Lake, OH Duration: Long Term Skills: Desktop Support with strong Windows skills Thanks Ramesh

Diverse Lynx

Desktop Support

Wilmington, DE · On-site

The role involves managing incidents, delivering high-quality support, and ensuring minimal disruption to critical trading activities. Responsibilities : • Provide dedicated on-site desktop support ...

Trident Consulting

Desktop Support

Manhattan, NY · On-site

$22.25 - $28.25/hr

Responsibilities : • Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams. • Deliver desk-side support during ...

Diverse Lynx

Desktop Support

Manhattan, NY · On-site

Diverse Lynx is seeking a Desktop Engineer to provide dedicated on-site desktop support for front ... The role involves managing incidents and service requests, supporting trading and portfolio ...

Pyramid Consulting, Inc.

Desktop Support

Manhattan, NY · On-site

$20 - $22/hr

Manage incident and service requests through ticketing systems such as ServiceNow, Jira, or Remedy ... Desktop, IT Support, Windows, Mac * 3+ years of desktop support experience, strong knowledge of ...

Polsinelli

User Support Manager

Kansas City, MO · On-site

$110K - $130K/yr

The User Support Manager will oversee the operations of the Desktop Support team, ensuring efficient and effective technical support services. The Manager will manage the team's performance, develop ...

Nationmind

Desktop Support

Kansas City, KS · On-site

$25 - $30/hr

Updating ticket on IT service management tool with proper work notes. * Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.

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Desktop Support Manager information

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$14

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How much do desktop support manager jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for desktop support manager in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
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Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.
IT Desktop Support Manager (Teradyne, North Reading)

IT Desktop Support Manager (Teradyne, North Reading)

Teradyne

Reading, MA • On-site

$105K - $168K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!
We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.
Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview
The IT Desktop Support Manager - AI-Enabled Service Delivery plays a critical role in leading desktop support operations across the Americas while modernizing end-user services through automation, analytics, and AI-powered tools. This position partners across IT and the business to improve service quality, strengthen endpoint and security controls, and build a more efficient, data-driven support organization.
  • Lead desktop support operations across the Americas, including Tier 1-3 service delivery, service performance, and regional team development.
  • Develop AI-enabled workflows, automation capabilities, and self-service solutions that improve efficiency, reduce manual effort, and enhance the user experience.
  • Collaborate with IT and business stakeholders to modernize support services, implement data-driven improvements, and align support capabilities with business needs.
  • Build and maintain scalable processes for endpoint lifecycle management, onboarding/offboarding, knowledge management, and service quality measurement.
  • Support compliance with ITAR, data privacy, and enterprise governance requirements by enforcing secure and controlled support operations.
  • Partner with vendors, internal stakeholders, and leadership to manage budgets, drive operational insights, and continuously improve support outcomes.
  • Mentor and upskill support teams on AI tools, automation, modern support practices, and a culture of continuous learning.
  • Ensure service levels, knowledge quality, endpoint standards, and operational controls are sustained across the region.

All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • 5+ years of experience in IT desktop support or service desk management, including at least 2 years in a leadership or managerial role.
  • Demonstrated experience leading desktop support operations in a complex enterprise environment.
  • Strong expertise in Windows operating systems, Active Directory, identity management, Microsoft 365, endpoint management tools, and endpoint security technologies.
  • Experience improving support operations through automation, analytics, or AI-driven approaches.
  • Familiarity with AI-enabled platforms such as Microsoft Copilot or AI-powered ITSM tools.
  • Experience with ITSM platforms such as Jira Service Management or ServiceNow and related automation capabilities.
  • Strong leadership, communication, and analytical skills, with the ability to translate technical capabilities into business outcomes.
  • Proven ability to mentor teams, guide change, and foster a culture of innovation, experimentation, and continuous improvement.
  • Experience in ITAR-regulated or similarly controlled environments preferred.
  • Relevant certifications such as ITIL, Microsoft, CompTIA, security, AI, automation, or data analytics certifications are a plus.

We are only considering candidates local to position location and are unable to provide relocation for this position.
This position is not eligible for visa sponsorship.
Compensation:
The base salary range for this role is $105,600 - $168,900. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.
Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance.
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Please click here to see details.
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