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Desktop Support Manager Jobs (NOW HIRING)

krg technology inc

Desktop Support

Bend, OR

$21.25 - $27.25/hr

Provide floor walk support to assist end users during desktop migration. Strong desktop support ... management Strong listening skills, analytical and problem solving skills Assist users with ...

Adams and Reese

Desktop Support Specialist

Columbia, SC · On-site

Special projects as assigned by management. * Basic understanding of networking cabling. * Position ... Supervision received by Desktop Support Manager and Regional Office Manager. Minimum Acceptable ...

krg technology inc

Desktop Support

Bend, OR

$21.25 - $27.25/hr

Strong desktop support experience - Windows platform - XP, Windows 7 & 8.1 and Office 2013 10 -15 ... management Strong listening skills, analytical and problem solving skills Assist users with ...

TEKsystems

Desktop Support

Waukegan, IL

$20 - $25/hr

Desktop Support TechnicianPosition Summary The Desktop Support Technician is responsible for ... Mobile Device Management (MDM) * Microsoft Intune * Jamf * Ivanti (MobileIron) * AirWatch

TEKsystems

Desktop Support

Waukegan, IL

$20 - $25/hr

Desktop Support TechnicianPosition Summary The Desktop Support Technician is responsible for ... Mobile Device Management (MDM) * Microsoft Intune * Jamf * Ivanti (MobileIron) * AirWatch

Infojini Inc

DESKTOP SUPPORT

Mahwah, NJ · On-site

$20 - $25.50/hr

... to line manager • Ensuring assigned service desk tasks are kept up to date and that support ... desktop systems • Keeping asset and change management systems up to date at all times • ...

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How much do desktop support manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desktop support manager in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
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Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Desktop Support Specialist

Adams and Reese LLP

Columbia, SC • On-site

Full-time

Posted 15 days ago

Job description

Job Summary:
The primary function of the Desktop Support position is to provide support to local and remote users and maintain equipment used to provide services.
Responsibilities:
  • Provide phone, remote access, and desktop support of Intel based hardware and software systems.
  • Track assigned tasks throughout problem solving life cycle using the firm's Service Desk ticketing system. Must maintain accurate and timely service tickets.
  • Perform basic printer services.
  • Deploy PC hardware and software.
  • Assist in new hire computer setup, configuration and authentication.
  • Serve as communications focal point between users and second level engineers.
  • Follow up with users to ensure appropriate satisfaction levels and escalate problems as needed.
  • Setup technical aspects of conferences and meetings, operating media display equipment and Microsoft Teams based video systems.
  • Provide paid on-call support to the firm on a rotation basis.
  • Maintain licensing compliance and asset tracking databases of hardware and software.
  • Reset security passwords.
  • Serve as local data recovery expert of failed hard drives and PC based systems.
  • Assist users in managing approved wireless devices.
  • Monitor local network servers.
  • Special projects as assigned by management.
  • Basic understanding of networking cabling.
  • Position is located in the firm's Columbia office location; this is not a work remote job.
  • Required to assist during office build outs and office relocations.
  • Must be well organized.
  • Regular travel to Charleston, SC, Tallahassee, FL and Jacksonville, FL offices.

Supervision Received and/or Given:
  • Supervision received by Desktop Support Manager and Regional Office Manager.

Minimum Acceptable Qualifications:
  • Must be a resourceful team player with excellent interpersonal and customer service skills.
  • Proven ability to diagnose and troubleshoot a wide range of hardware and software related problems.
  • A background in support of windows-based software applications and operating systems including MS Windows 10/11, Microsoft Office 2016/O365 (Word, Excel, PowerPoint, Outlook, Project, Teams) and antivirus products.
  • Minimum 5 years of helpdesk experience required. A+, MCP, or other full industry certification a plus. A+ and Network Essentials certification is preferred within one year of employment.

Additional Desirable Qualifications:
  • Knowledge of legal specific and large firm applications such as iManage, Dragon Legal Dictation, Azure Virtual Desktop, EverLaw, and Litera desktop are a plus.

Working conditions:
This position requires sitting for long periods of time while operating a computer. At times, employees are required to work more than the normal work schedule. Employees in this position must be mobile, have the ability to bend, crawl, kneel, lift overhead and have ability to lift and carry equipment weighing approximately 50 lbs.

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