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Desktop Support Manager Jobs in Baldwin, NY (NOW HIRING)

Integrated Resources INC

Desktop Support

Painted Post, NY

$17.25 - $21.75/hr

We deliver strategic workforce solutions that help you manage your talent and business more ... Desktop and IT Support in diverse work environments. Additional Information Kind Regards, Pramod ...

Worldwide TechServices

Dynamic PC Support

Horseheads, NY · On-site

$17/hr

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

DivIHN Integration Inc

PC Support

Corning, NY · On-site

... management skills • Edge, Google Chrome, various browser(s) support • Installation ... desktops, for new joiners and then unassigning them when somebody leaves • Customer Service ...

Kwik Fill

Assistant Manager

Vestal, NY · On-site

$20.40/hr

Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Horseheads, NY · On-site

$119/hr

Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Vestal, NY · On-site

$20.40/hr

Along with the District Manager and the Retail Training Department will provide support in training ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

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$15

$37

$62

How much do desktop support manager jobs pay per hour?

As of May 27, 2026, the average hourly pay for desktop support manager in Baldwin, NY is $37.24, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $49.47 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Baldwin, NY? The most popular types of Desktop Support jobs in Baldwin, NY are:
What cities near Baldwin, NY are hiring for Desktop Support Manager jobs? Cities near Baldwin, NY with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Desktop Support

Desktop Support

Integrated Resources INC

Painted Post, NY

$17.25 - $21.75/hr

Contractor

Posted 4 days ago

Job description

Company Description

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

Job Description

Job Description

2 yr degree is a VERY NICE to have but not a deal breaker if someone has significant experience.

Responsible for the effective acquisition, installation, maintenance, and use of desktop technology.

May be responsible for the purchase and installation of hardware/software.

Represents bridge between technology and business needs.

Resolves problems with new and existing equipment.

May train end users on software.

Administers end user requests and projects.

Coordinates resources to solve problems.

Learning and applying a basic knowledge in one skill area.

Limited use and/or application of technical principles, theories and concepts.

Develops solutions to routine technical problems of limited scope. Work is closely supervised.

Follows specific, detailed instructions.

May be assigned to small projects or to phase(s) of larger projects. Contributes to the completion of routine technical tasks.

Failure to achieve results can normally be overcome without serious affect on schedules and programs.

Contacts are primarily with immediate supervisor, project leaders, and other professionals in the section or group.

May or may not have frequent external customer contacts.

Qualifications
  • Configurations and imaging of devices locally and networked.
  • Hardware and software troubleshooting, repair, and replacement.
  • Desktop and IT Support in diverse work environments.
Additional Information

Kind Regards,

Pramod Kumar

Technical Recruiter

Integrated Resources, Inc.

DIRECT # - 732-844-8730

Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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