ZipRecruiter

Log In

1

Desktop Support Manager Jobs in Colorado (NOW HIRING)

Ask IT consulting

Desktop Support

Denver, CO · On-site

$20.75 - $26.50/hr

Desktop Support Location: Denver Co Duration: 6 Months Purpose/Scope * This contractor will be ... Contractor will be directed by Deskside Enterprise Manager and will also work with 10 Deskside ...

Infojini Inc

Desktop Support

Denver, CO · On-site

$20.75 - $26.50/hr

Desktop Support Location: Denver, CO Duration: 4 months (Locals Only) Description: This contractor will be responsible for assisting in the day-to-day activities surrounding break-fix activities.

Artech Information System LLC

DESKTOP SUPPORT

Denver, CO

$20.75 - $26.50/hr

Deskside Support Representative Distributed Client Services Job ID: #S2LCFS Location:DENVER,CO ... remove desktop PCs and monitors. provide remote O365 on workstations and mobile Perform basic ...

omnitrax

Desktop Support Technician

Denver, CO

$28.20/hr

POSITION SUMMARY The Desktop Support Technician performs maintenance and support of the IT Infrastr ... ESSENTIAL RESPONSIBILITIES * Assist in the repair, inventory tracking, management, and deployment ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Denver, CO · On-site

$45K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Support mobile device management (MDM) for iOS and Android devices within the enterprise ...

OmniTRAX

Desktop Support Technician

Denver, CO · On-site

$28.20/hr

POSITION SUMMARY The Desktop Support Technician performs maintenance and support of the IT Infrastr ... ESSENTIAL RESPONSIBILITIES * Assist in the repair, inventory tracking, management, and deployment ...

omnitrax

Desktop Support Technician

Denver, CO · On-site

$28.20/hr

POSITION SUMMARY The Desktop Support Technician performs maintenance and support of the IT Infrastr ... ESSENTIAL RESPONSIBILITIES * Assist in the repair, inventory tracking, management, and deployment ...

GDR Group

Desktop Support Technician

Colorado Springs, CO · On-site

$18 - $20/hr

Desktop Support Technician Location: Primary assignment at a designated client site located in ... Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ...

GDR Group

Desktop Support Technician

Fort Collins, CO

$18 - $20/hr

... management including deployment, collection, inventory, and reset/wipe procedures Customer Service Deliver prompt and courteous user support via: o Wolken ticketing system (incident resolution and ...

next page

Showing results 1-20

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Colorado

Desktop Support Manager information

See Colorado salary details

$15

$38

$63

How much do desktop support manager jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for desktop support manager in Colorado is $38.04, according to ZipRecruiter salary data. Most workers in this role earn between $25.29 and $50.58 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Colorado? The most popular types of Desktop Support jobs in Colorado are:
What are popular job titles related to Desktop Support Manager jobs in Colorado? For Desktop Support Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Colorado look for? The top searched job categories for Desktop Support Manager jobs in Colorado are:
What cities in Colorado are hiring for Desktop Support Manager jobs? Cities in Colorado with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Colorado as of July 2026, with employment types broken down into 73% Full Time, 13% Part Time, 1% Temporary, and 13% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $79,115 per year, or $38 per hour.

Manager, Desktop Support

Regional Transportation District

Denver, CO • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed.
At Regional Transportation District (RTD), We make lives better through connections!
When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.
RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits
(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)
This position is responsible for managing and participating in the work of a team that plans, installs, configures, and supports desktop, laptop, mobile, and peripheral devices. This position is also responsible for resource coordination and asset management.
DUTIES & RESPONSIBILITIES:
Desktop Support Technical Leadership:
  • Leads and participates in the work of a team responsible for installing, configuring, maintaining, and supporting desktop, laptop, mobile, and peripheral devices, including coordinating timely and cost-effective maintenance and repair activities.
  • Develops and maintains standard endpoint device configurations and operating system images, supports peripheral devices, and evaluates hardware and software solutions to support business and operational needs.
  • Provides advanced troubleshooting and technical support for endpoint hardware, software, mobile devices, peripherals, and related technologies, and prepares and/or maintains incident documentation.
  • Assists with budget development, expenditure tracking, procurement activities, and evaluation of technology products and services.
  • Oversees endpoint asset lifecycle activities including deployment, inventory management, replacement planning, surplus disposition, and equipment tracking.
  • Monitors team workload, service quality, and support activities to ensure effective and timely resolution of end-user technology issues, and provides endpoint and deskside support services across multiple locations and facilities.
  • Collaborates with IT Service Management, vendors, and internal stakeholders to support endpoint services, technology deployments, equipment maintenance, and incident, request, change, and problem management processes while providing high-quality customer service and technical support to end users.

People Power Management
  • Maintains appropriate staffing levels and reviews progress to ensure the quality and quantity of work meet standards and deadlines for deliverables to meet program goals and objectives.
  • Recruits staff to include interviewing, hiring, assigning work, training, coaching, and counseling to ensure consistent application of Employee Guidelines, processes, and procedures.
  • Conducts performance reviews and holds employees accountable for optimal performance of their responsibilities.
  • Fosters a safety-first culture, prioritizing prevention, accountability, and continuous improvement.
  • Takes action to advance the goals of Equal Employment Opportunity, Small/ Disadvantaged Business Enterprise, Title VI and ADA Plans, thereby ensuring RTD's hiring programs, work environment, contracting and procurement practices, and transit services/programs are fair, equal, and non-discriminatory.

OTHER:
All job-related duties as assigned.
QUALIFICATIONS:
Required Qualifications:
  • Five (5) years of experience supporting endpoint hardware, software, mobile devices, peripheral technologies, and related end-user computing systems in an enterprise environment.
  • Three (3) years of supervisory experience.
  • Proficient with Microsoft Office Suite, Microsoft Windows operating systems, and related endpoint support technologies.
  • Ability to work flexible schedules and provide after-hours support as operationally required.

Preferred Qualifications:
  • Bachelor's degree in Computer Sciences/Information Technologies, or Mathematics, or an equivalent combination of education and relevant work experience.
  • Experience with ITIL practices, IT service management principles, and continuous improvement methodologies.
  • Lean IT certification.
  • Experience supporting mobile device and endpoint management solutions.

Key Competencies & Characteristics:
  • Ability to take initiative to identify problems and recommend workable solutions.
  • Ability to communicate effectively, orally and in writing.
  • Ability to use sound judgment.
  • Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.
  • Valid Colorado driver's license.

OR
An equivalent combination of education, experience, knowledge, skills, abilities.
WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.
The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues.
We are considering all applications for this position up until the position close date of 11:59PM on 07/30/2026. For consideration, please be sure to apply before the posting end date.
Pay Range:
$100,284.00 - $141,650.25 Annual
EEO POLICY AND ADA ACCOMMODATIONS
RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd-denver.com, or the Talent Acquisition team rtd.ta@rtd-denver.com.
To learn more or see our EEO policy, please visit our EEO page at: https://www.rtd-denver.com/open-records/reports-and-policies/eeo-policy
RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate's relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.

Apply