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Desktop Support Manager Jobs in Pittsburgh, PA (NOW HIRING)

AA2IT

Desktop Support Technician

Greensburg, PA · On-site

$24/hr

Management and installation of equipment in the meeting room (projector, laptop, and ... Desktop support (Win10 and Office 365). Work schedule for this position: (M-F) 8am-5pm. Overtime?

GDC IT Solutions (GDC)

Desktop Support Technician

Sewickley, PA · On-site

$19.25 - $24.50/hr

Desktop Support Technician GDC IT Solutions is currently seeking a Desktop Support Technician in ... This role is responsible for supporting end users, managing system configurations, and maintaining ...

Artech Information System LLC

DESKTOP SUPPORT

Washington, PA · On-site

$18.75 - $24/hr

Desktop Support Representative Distributed Client Services Location: WASHINGTON,PA Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE ...

Star Source Consulting

Desktop Support

Butler, PA · On-site

$18.25 - $23.25/hr

Previous Desktop Support experience * Experience in break/fix and re-imaging PCs * Experience supporting Microsoft Office * Previous experience upgrading desktops from Win7 to Win10 in a corporate ...

Star Source Consulting

Desktop Support

Butler, PA

$18.25 - $23.25/hr

Previous Desktop Support experience * Experience in break/fix and re-imaging PCs * Experience supporting Microsoft Office * Previous experience upgrading desktops from Win7 to Win10 in a corporate ...

AA2IT

Desktop Support Tech

Charleroi, PA · On-site

$23/hr

Desktop Support Tech Location: 1 Power Lane, Charleroi PA Pay Rate: $23/HR Deskside support role ... Experience with asset management. Install, move, add, and change. Large IMAC events expected for ...

Yochana

Desktop Support Technician

New Kensington, PA · On-site

$18 - $23/hr

... support for end-user devices, including desktops, laptops, and peripherals. • Perform network ... • Manage incident tickets, ensuring timely resolution and accurate documentation. • ...

K&L Gates

Desktop Support Specialist

Pittsburgh, PA · On-site

$54K - $81K/yr

... IT Service Management (ITSM) tool • Provide on-site service support, installation, and ... and desktops • Interface with hardware vendors to facilitate repair and installation • ...

K&L Gates LLP

Desktop Support Specialist

Pittsburgh, PA · On-site

$54K - $81K/yr

... IT Service Management (ITSM) tool • Provide on-site service support, installation, and ... and desktops • Interface with hardware vendors to facilitate repair and installation • ...

Excela Health

DESKTOP SUPPORT TECHNICIAN - CASUAL

Butler, PA · On-site

$18.25 - $23.25/hr

The Desktop Support Technician is the second level technical support technician whose role requires ... Provide management of all Assets including updating any associated databases as well as tagging ...

Excela Health

DESKTOP SUPPORT TECHNICIAN - CASUAL

Butler, PA · On-site

$18.25 - $23.25/hr

The Desktop Support Technician is the second level technical support technician whose role requires ... Provide management of all Assets including updating any associated databases as well as tagging ...

Excela Health

DESKTOP SUPPORT TECHNICIAN - CASUAL

Butler, PA · On-site

$18.25 - $23.25/hr

The Desktop Support Technician is the second level technical support technician whose role requires ... Provide management of all Assets including updating any associated databases as well as tagging ...

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Desktop Support Manager information

See Pittsburgh, PA salary details

$13

$33

$56

How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Pittsburgh, PA is $33.80, according to ZipRecruiter salary data. Most workers in this role earn between $22.45 and $44.90 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Pittsburgh, PA? The most popular types of Desktop Support jobs in Pittsburgh, PA are:
What are popular job titles related to Desktop Support Manager jobs in Pittsburgh, PA? For Desktop Support Manager jobs in Pittsburgh, PA, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Pittsburgh, PA look for? The top searched job categories for Desktop Support Manager jobs in Pittsburgh, PA are:
What cities near Pittsburgh, PA are hiring for Desktop Support Manager jobs? Cities near Pittsburgh, PA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Desktop Support Technician

Desktop Support Technician

AA2IT

Greensburg, PA • On-site

$24/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Desktop Support Technician

Location: 800 Cabin Hill Dr, Greensburg, PA 15601

Work with onsite team doing computer builds and adhoc software/hardware repairs with minimum 3 years of desktop support experience.

Primary day-to-day responsibilities will entail creating and resolving desktop issues for First Energy employees onsite and remote. Primary duties will include standard desktop/laptop break/fix items:

  • Receive user calls and offer remote or on-site support.
  • Troubleshoot system, office, hardware, and business applications.
  • Management and installation of equipment in the meeting room (projector, laptop, and videoconference).
  • Monitor calls, incidents, and requests using client provided ServiceNow tool.

Top 2 required skills that candidates must have:

  • Great customer service.
  • Desktop support (Win10 and Office 365).

Work schedule for this position: (M-F) 8am-5pm. Overtime? No. On-call? No.

Overall years of experience required: 12-24 months enterprise desktop support.

Specific certifications or education needed: CompTIA A+.

Conversion rate for contract to hire: Not more than $24/hr.

Exact work location or city, state, zip: 800 Cabin Hill Dr, Greensburg, PA 15601.

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