About Global Data Consultants
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Chambersburg, PA, US
Year founded
1995
$19.25 - $24.50/hr
Full-time
Posted 19 days ago
Job description
Overview
GDC IT Solutions is currently seeking a Desktop Support Technician in the Sewickley, PA area.
Position Overview
GDC is seeking a motivated Desktop Support Technician to join our IT team. This role will provide comprehensive technical support across desktop systems, user environments, and enterprise infrastructure. This role is responsible for supporting end users, managing system configurations, and maintaining core IT services including Active Directory, Office 365, and network connectivity across multiple environments. The ideal candidate will have strong hands-on experience in troubleshooting hardware/software issues, user account management, and supporting both on-premise and cloud-based systems.
Responsibilities:
- Provide end-user support (onsite) for desktops, laptops, mobile devices.
- Install, configure, and maintain Windows-based systems and enterprise applications.
- Manage Active Directory including user provisioning, permissions, and offboarding.
- Administer Office 365 / Azure AD, including mailbox creation and user management.
- Support and maintain Exchange environments and email configurations.
- Configure and manage network services including DNS and DHCP.
- Perform hardware imaging, deployment, and lifecycle management of PCs and devices.
- Troubleshoot and resolve issues related to printers, scanners, and third-party software.
- Create and manage shared drives and file permissions.
- Assist with network setup, including cabling, access points, and connectivity.
- Maintain accurate IT inventory and asset tracking.
- Support G Suite administration and Chromebooks (where applicable).
- Collaborate with internal teams and external clients to resolve technical issues.
- Provide support in multi-site or remote environments when needed.
Minimum Qualifications:
- Associate degree in Information Technology, Network Administration, or related field (or equivalent experience).
- 2+ years of experience in desktop support or IT support roles.
- Strong knowledge of:
- Active Directory
- Office 365 / Azure AD
- Windows Server environments
- Experience with PC imaging, deployment, and hardware troubleshooting.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service abilities.
Preferred Experience:
- Hands-on experience supporting 400+ user environments is a plus.
- Knowledge of network infrastructure and Cisco hardware.
- Experience supporting remote or field operations environments.
What We Do:
GDC IT Solutions (GDC) is a full-service Information Technology (IT) company that specializes in the areas of application development, multilingual service desk, desktop lifecycle management, project management, and IT consulting.
Why Work for GDC?
- Cutting Edge Technology and Innovation
- Career Growth Opportunities
- Employee-Centric Environment
- Comprehensive Benefits Package
- Holiday and Vacation
Equal Opportunity Workplace:
GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.
gdcitsolutions.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Desktop Technician?
A: To succeed as a Desktop Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), hardware troubleshooting and repair, and familiarity with common software applications. Soft skills such as strong communication, problem-solving, and analytical abilities are also crucial, as they enable technicians to effectively diagnose and resolve complex issues, collaborate with users, and maintain a high level of customer satisfaction. By combining these technical and soft skills, Desktop Technicians can efficiently support users, troubleshoot issues, and contribute to a productive work environment, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Desktop Technician?
A: A Desktop Technician's career path typically begins as a Help Desk Technician or Field Service Technician, providing technical support and troubleshooting for desktop computers and related hardware. As they gain experience, they can progress to mid-level roles such as Senior Field Service Technician or Desktop Support Specialist, overseeing more complex issues and leading smaller teams. Senior Desktop Technicians or Technical Leads can then move into senior roles, such as IT Manager or Technical Architect, overseeing large-scale IT projects and implementing technology strategies.
