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It Desktop Manager Jobs in Pittsburgh, PA (NOW HIRING)

Marriott

Market Information Technology Manager

Pittsburgh, PA · On-site

$92.20K - $113.10K/yr

JOB SUMMARY The IT Manager is responsible for verifying the IT landscape supports the property ... Perform routine desktop backup as scheduled or directed. Provide end-user support. Confirm ...

Pomeroy

Support I - Desktop

Natrona Heights, PA

Serves as the first line of support for all user IT support issues within an area and works with ... Manage user systems, applications and office productivity appliances: maintain repair or upgrade ...

Senior LIFE

IT Support Specialist

Pittsburgh, PA · On-site

Responsibilities include troubleshooting, system setup and maintenance, user account management ... desktops, laptops, phones, and peripherals. • Troubleshoot, diagnose, and resolve user issues ...

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It Desktop Manager information

See Pittsburgh, PA salary details

$20.4K

$81.2K

$122.3K

How much do it desktop manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it desktop manager in Pittsburgh, PA is $81,167.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $92,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Desktop Manager, and why are they important?

To thrive as an IT Desktop Manager, you need expertise in desktop support, troubleshooting, team leadership, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM), Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, organizational, and problem-solving skills help you effectively manage teams and coordinate with other departments. These skills and qualifications are crucial for ensuring reliable end-user support, minimizing downtime, and leading a high-performing IT support team.

What are some common challenges IT Desktop Managers face when leading support teams, and how can they effectively address them?

IT Desktop Managers often encounter challenges such as managing high ticket volumes, balancing proactive system improvements with urgent user support, and ensuring consistent service quality across their team. To address these challenges, successful managers implement clear escalation procedures, provide ongoing training, and cultivate open communication within their teams. They also collaborate closely with other IT departments to align desktop support with broader organizational technology goals, which helps optimize resources and maintain high user satisfaction.

What is an IT Desktop Manager?

An IT Desktop Manager is responsible for overseeing an organization's desktop computing environment, including managing support teams, deploying software and hardware, and ensuring the security and efficiency of all desktop systems. They coordinate troubleshooting efforts, maintain inventory, and implement policies for workstation use. This role also involves collaborating with other IT departments to support end-user needs and align desktop infrastructure with organizational goals.

How much is the salary of an IT Manager?

The salary of an IT Manager typically ranges from $80,000 to $150,000 annually, depending on experience, location, and company size. IT Managers overseeing teams often require strong technical skills, certifications, and leadership abilities, which can influence compensation.

What is the difference between It Desktop Manager vs Network Administrator?

AspectIt Desktop ManagerNetwork Administrator
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentEnd-user support, desktop setup, troubleshootingNetwork infrastructure, server management, network security
Primary ResponsibilitiesManaging desktops, software updates, user supportConfiguring networks, maintaining routers/switches, network security

While both roles support IT infrastructure, an It Desktop Manager focuses on end-user devices and desktop support, whereas a Network Administrator manages network systems and infrastructure. The roles often overlap in troubleshooting and support but differ in scope and technical focus.

What are popular job titles related to It Desktop Manager jobs in Pittsburgh, PA? For It Desktop Manager jobs in Pittsburgh, PA, the most frequently searched job titles are:
What job categories do people searching It Desktop Manager jobs in Pittsburgh, PA look for? The top searched job categories for It Desktop Manager jobs in Pittsburgh, PA are:
What cities near Pittsburgh, PA are hiring for It Desktop Manager jobs? Cities near Pittsburgh, PA with the most It Desktop Manager job openings:
It Desktop Manager jobs near you
Desktop Support Specialist, Information Technology

Desktop Support Specialist, Information Technology

ServiceLink

Moon Township, PA • On-site

Full-time

Posted 10 days ago

Job description

Overview

Are you motivated to take your experience to the next level?  ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service oriented Desktop Support Specialist.  The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users.  If you thrive on being part of a high performance team, we encourage you to apply today.  This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. 

A DAY IN THE LIFE

In this role, you will...

 

  • Install and configure all new PCs and laptops
  • Perform hardware and software break / fix work including but not limited to upgrades
  • Develop expert understanding of PC hardware, software, internal software and associated technologies
  • Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
  • Execute planned and unplanned infrastructure downtime activities as required
  • Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
  • Monitor the infrastructure to identify/resolve issues
  • Respond to escalated end-user issues

WHO YOU ARE

You possess ...

 

  • A Technical Associates Degree or equivalent preferred
  •  2 to 3 years of relevant technical work experience
  • Effective problem solving skills
  • The ability to multi-task
  • Outstanding customer service skills
Responsibilities
  • Installs and configures all new PCs and laptops
  • Performs hardware and software break / fix work including but not limited to upgrades
  • Develops expert understanding of PC hardware, software, internal software and associated technologies
  • Diagnoses/resolves end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
  • Executes planned and unplanned infrastructure downtime activities as required
  • Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
  • Monitoring the infrastructure to identify/resolve issues
  • Responding to escalated end-user issues
  • Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment
  • Providing problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance
  • Moves employee equipment
  • Organizes and maintains equipment inventory levels
  • Analyzes and evaluates PC hardware and software
  • Responsible for a broad set of desktop and related technologies including high-end copiers, scanners, and printers
  • Assists with purchase order activity
  • Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds
  • Provides support utilizing all available tools including remote control technologies
  • Assists in the coordination and execution of planned and unplanned infrastructure downtime activities as required
  • Understudies one or more infrastructure technology disciplines
  • Grasps concepts and develops skill-set
  • Applies learning on a supervised basis
  • All other duties as assigned
Qualifications
  • Technical Associates degree or equivalent preferred
  • 2-3 years of relevant technical work experience
  • Experience in a Windows 11, and Mac OS X environment
  • Experience with Office 365 and above
  • Experience with multiple hardware platforms
  • Experience with iOS and Android mobile platforms
  • Certifications a plus (A+ or other)
  • Effective problem-solving skills
  • Customer service skills
  • Detail oriented
  • Sound analytical skills
  • Ability to multitask
  • Collaborative/enjoys working in teams
  • Highly productive in a fast paced environment
Employment Type: FULL_TIME

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