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Remote Desktop Technician Jobs in Pittsburgh, PA

IT Support Technician

Pittsburgh, PA · Remote

$20.75 - $28.75/hr

You are a IT Support Technician who has demonstrated success in addressing problems and ... Experience managing desktops, laptops, within an enterprise onsite and remote environment.

IT Support Technician

Pittsburgh, PA · Remote

$20 - $27.50/hr

You are a IT Support Technician who has demonstrated success in addressing problems and ... Experience managing desktops, laptops, within an enterprise onsite and remote environment.

Remote Desktop Technician information

See Pittsburgh, PA salary details

$13

$22

$31

How much do remote desktop technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote desktop technician in Pittsburgh, PA is $22.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $24.04 per hour, depending on experience, location, and employer.

What is a Remote Desktop Technician job?

A Remote Desktop Technician is an IT support professional responsible for troubleshooting and resolving technical issues related to remote desktop connections. They assist users with software installations, network connectivity, security concerns, and performance issues on remote systems. Using remote access tools, they diagnose and fix problems without needing to be physically present. This role requires strong problem-solving skills, knowledge of operating systems, and familiarity with remote desktop protocols.

What are the key skills and qualifications needed to thrive in the Remote Desktop Technician position, and why are they important?

To excel as a Remote Desktop Technician, you need a solid understanding of computer hardware, network troubleshooting, and remote support protocols, often backed by an associate degree in IT or a related field. Familiarity with remote desktop software (such as TeamViewer, Remote Desktop Services, or LogMeIn), ticketing systems, and certifications like CompTIA A+ or Microsoft MCP are common requirements. Outstanding problem-solving abilities, clear communication, and patience with users are essential soft skills in this role. These qualifications ensure efficient technical support, high user satisfaction, and minimized downtime for the organizations you support.

What are some common challenges Remote Desktop Technicians face in their daily work?

Remote Desktop Technicians frequently encounter challenges such as resolving issues without physical access to devices, handling a high volume of support requests, and communicating technical solutions to non-technical users. Additionally, they may have to quickly adapt to different operating systems, software environments, or unique client setups. Strong troubleshooting skills, patience, and effective communication are key to overcoming these obstacles and ensuring users get prompt, effective resolutions. Being proactive and maintaining thorough documentation also help technicians succeed in fast-paced, remote support environments.
What are popular job titles related to Remote Desktop Technician jobs in Pittsburgh, PA? For Remote Desktop Technician jobs in Pittsburgh, PA, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Technician jobs in Pittsburgh, PA look for? The top searched job categories for Remote Desktop Technician jobs in Pittsburgh, PA are:
What cities near Pittsburgh, PA are hiring for Remote Desktop Technician jobs? Cities near Pittsburgh, PA with the most Remote Desktop Technician job openings:
Infographic showing various Remote Desktop Technician job openings in Pittsburgh, PA as of May 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% Remote job distribution, with an average salary of $46,372 per year, or $22.3 per hour.
IT Support Technician

IT Support Technician

Blink Health

Pittsburgh, PA • Remote

$20.75 - $28.75/hr

Other

Posted 20 days ago


Blink Health rating

8.2

Company rating: 8.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

12th of 97 rated pharmacies


Job description

Who You Are:

You are a IT Support Technician who has demonstrated success in addressing problems and opportunities within growing organizations. You know how to identify, diagnose, and resolve systems issues, document processes and procedures, and serve end-users with a positive customer experience.

What you'll Do: 

  • Work as part of the Service Desk team to deliver IT support to the end-users and operations groups within Blink Health.
  • Support for all remote access technology which includes laptop computers (Windows and MacOS), Okta, Google Suite, software installations, and more.
  • Provide exceptional end-user support for our MacOS and Windows environment. 
  • Support mobile wireless devices such as iPhone and iPad devices.
  • Perform desk moves, setups, and changes for desktop hardware and equipment.
  • Track requests to completion with JIRA: capture user requests, resolve issues, and verify user satisfaction.
  • Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance and tracking inventory.
  • Liaise with other technology groups including Pharmacy Operations, DevOps, Information Security, Software Development, and other departments.
  • This role requires being onsite Monday-Friday during business hours.
  • Participate in on-call rotation for remote support on Saturdays 9am-5pm ET or 1pm-9pm ET.
  • May have to travel occasionally to provide IT support.

What You'll Need:

  • 5+ years' experience delivering end-user IT support services.
  • Experience in supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence.
  • Experience managing desktops, laptops, within an enterprise onsite and remote environment.
  • Experience with MDM applications like Jamf and Intune is a plus.
  • Experience setting up and managing video conferences using Zoom.
  • Experience with Amazon Connect and Zendesk is a plus.
  • Experience with IT Asset tracking.
  • Experience supporting a large user community of remote users.
  • Documenting repeatable processes (SOPs) to assist other team members and contribute to the self-service portal.
  • Candidates must be professional, service-oriented, articulate, collaborative, and team-focused.
  • A drive to learn as you go in a fast-paced environment.