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Remote Helpdesk Support Jobs in Pittsburgh, PA (NOW HIRING)

TEKsystems

Remote Mortgage Underwriter

Pittsburgh, PA · On-site +1

$22.02 - $39.93/hr

Support training initiatives by helping maintain accurate and up-to-date materials. * Participate in research and continuous improvement activities. * Perform additional duties as assigned. Job Type ...

Bindr

Support & Content Moderator

Pittsburgh, PA · Remote

$12 - $18/hr

The Role We're looking for a part-time Customer Support Specialist to help maintain the support ... Fully remote Ideal for: Internship or entry-level candidates Compensation: $12 - $18/hr How to ...

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Blink Health

IT Support Technician

Pittsburgh, PA · Remote

$20.75 - $28.75/hr

Support for all remote access technology which includes laptop computers (Windows and MacOS), Okta, Google Suite, software installations, and more. * Provide exceptional end-user support for our ...

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$12

$22

$32

How much do remote helpdesk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote helpdesk support in Pittsburgh, PA is $22.48, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk Support, and why are they important?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges Remote Helpdesk Support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is a Remote Helpdesk Support specialist?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are popular job titles related to Remote Helpdesk Support jobs in Pittsburgh, PA? For Remote Helpdesk Support jobs in Pittsburgh, PA, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk Support jobs in Pittsburgh, PA look for? The top searched job categories for Remote Helpdesk Support jobs in Pittsburgh, PA are:
What cities near Pittsburgh, PA are hiring for Remote Helpdesk Support jobs? Cities near Pittsburgh, PA with the most Remote Helpdesk Support job openings:
Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Pittsburgh, PA as of May 2026, with employment types broken down into 56% Full Time, 33% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,748 per year, or $22.5 per hour.

Remote Veteran Client Support Specialist

AO Globe Life

Pittsburgh, PA • On-site, Remote

$95K - $115K/yr

Full-time

Posted 3 days ago

Job description

AO Globe Life is hiring veterans, prior service members, and military spouses who want to continue making an impact in a flexible, remote career.
In this role, you'll connect with individuals who have requested information about available benefits. You'll guide conversations, provide support, and help families make informed decisions-while building a long-term career.What You'll Be Doing
  • Meet with clients virtually using Zoom
  • Walk individuals and families through available programs
  • Answer questions and guide clients through next steps
  • Support clients through onboarding and ongoing communication
  • Assist with account updates and general client support
  • Maintain simple digital records and documentation
  • Participate in training and team development sessions
Why Veterans Apply
  • 100% remote - work from anywhere in the U.S.
  • Flexible scheduling
  • Mission-driven work focused on helping others
  • Clients have already requested to be contacted
  • Strong team environment built on accountability and support
  • Clear path into leadership and mentorship roles
  • Ongoing training and professional development
What You'll Need
  • Must be authorized to work in the United States
  • Veteran, prior service, or military spouse background preferred
  • Strong communication and leadership skills
  • Comfortable working independently in a remote environment
  • Laptop or computer with camera + reliable internet
About AO Globe Life
AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely and focuses on service, leadership development, and long-term career growth.

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